NHTSA Complaint #11415567 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

WE HAVE A 2018 PACIFICA LIMITED HYBRID. WHILE DRIVING, IT BEEPED, THEN MESSAGE APPEARED TO SAY "SHIFT TO P". THE VAN THEN LOST MOTIVE POWER SHORTLY AFTER. ONCE STOPPED, SHUT DOWN ENGINE THEN RESTARTED, IT WOULD DRIVE AGAIN. THIS ALSO OCCURRED A FEW TIMES WHILE DRIVING ON A FREEWAY, I HAD TO QUICKLY GET TO EMERGENCY LANE/SHOULDER. VERY DANGEROUS SITUATION WITH CARS WHIPPING BY US WHILE WE STOPPED WITH VAN FULL OF KIDS. BUT IT ALWAYS RESTARTED BACK AND WE WERE ABLE TO KEEP GOING. ENGINE LIGHT WOULD STAY ON BUT THEN WOULD DISAPPEAR LATER. WE TOOK IT TO OUR DEALER (FRESNO CHRYSLER JEEP) AND THEY SAID "SOFTWARE ISSUE" AND THAT THEY WILL UPDATE IT. I DIDN'T GET TO TALK TO THE ADVISOR BUT LOOKING AT THE SERVICE BILL - UNCLEAR IF ANYTHING WAS DONE. THEY DROVE IT AROUND FOR 30 MIN AND ENGINE LIGHT DID NOT COME BACK ON. THE VEHICLE ALREADY HAS DONE ALL THE RECALLS PREVIOUSLY. WE TOOK IT HOME - SHORTLY AFTER THIS HAPPENED AGAIN. NOT SURE WHAT CONDITION TRIGGERS IT. MY WIFE WILL TAKE IT BACK TO THE DEALER TODAY AND WILL ASK THEM AT LEAST CHANGE THE 12V BATTERY (NOT SURE IF THAT IS THE REASON BUT PER FORUM DISCUSSION, THIS CAN BE A CULPRIT). THE PROBLEM IT SEEMS IS THAT DEALERS ARE IN THE DARK ABOUT THE PROBLEM AND MOST PROBABLY DONT HAVE CLUE HOW TO ADDRESS IT.