NHTSA Complaint #11528111 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11528111
Vehicle	2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	May 5, 2023
Date Filed	June 21, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

My Pacifica Hybrid van has been at a Chrysler dealership (Castle Rock in Colorado) for over six weeks now to have the Z11 recall addressed. It is clear that neither Chrysler nor their dealers know how to properly fix this (potentially lethal) issue with their vehicle batteries. Chrysler have failed to provide a loaner vehicle, even though it is stated in their recall letter that they would, and their "Customer Care" hotline have been unable to assist in any way. No one will call me back or otherwise inform me of next steps.

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