2012 FORD FUSION Steering Problems

I was driving along, going about 55mph, and all of a sudden the service advancedtrac pops up on my dash. A few minutes later service power steering now came across the screen. I noticed a difference in the steering. It was getting harder but it was manageable. I had to make a stop and turned the car off. When I crunk the car back up and started to drive the steering was very stiff. It took all I had just to pull out of a parking space. Ford really needs to extend the recall for this issue to other years.

Power steering went out and couldn't turn wheel. It is available for inspection. Tried to turn right at intersection and power steering was just gone. I had my wife and granddaughter in the car. We were lucky no vehicle was coming thru the intersection at that moment. Got it off the road and back to my house since I had only went about a quarter mile.The vehicle has not been inspected since its undriveable. There was first a power steering assist fault and then changed to Advancetrak Fault. It showed power steering fault about 3 weeks ago but I turned off car and restarted it, and it drove fine until [XXX]. We were headed to lowes and had just left our house when we pulled out at a red-light to go right and it locked up. Went to Ford dealership. They said extended warranty was 10 years from date or...

1.My daughter was driving her Fusion in Los Angeles, California when the power steering gave out. 2. Fortunately she maintained control of the car but had it towed to the shop. 3. The car is impossible to drive safely with the steering so defective. 4. The repairs are prohibitively expensive [$2754.33]. 5. Ford has not placed this defect as a recall but has acknowledged this dangerous condition under its "Customer Satisfaction Program campaign # [XXX]. 6. Ford refuses to pay for the repair as it claims some sort of time limit has expired. 7. [My daughter may supplement this report to give finer details, as I am not sure on the dates or exactly how the incident happened.] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On January 13 went a school function. When leaving the function the power steering assist light went on and the power steering cease to function making it hard to control. I was able to to control the vehicle and prevent it from getting in any type of accident. Some of the vehicles have been recalled because of faulty power steering. Ford will not pay the cost of the repair.

Power steering has completely quit working and no error codes are coming up when checked. This is putting my family and everyone on the road at risk as it is very hard to steer the vehicle and near impossible to drive defensively. This has been inspected by a repair shop. No codes are found. No warning before this happened. Power steering failed and a notice in the car came up on the screen at the same time to have it fixed.

The contact owns a 2012 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the power steering feature was inoperable. The contact stated that the failure had occurred two weeks ago. The vehicle was taken to the dealer where it was diagnosed with a failed power steering assist. The contact was informed that the power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 162,250.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 40 MPH, the message "Service Electronic Power Steering" displayed, and the steering wheel became difficult to turn in either direction. The vehicle was driven to the local dealer who diagnosed that the steering gear had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number: 15V340000 (Steering) in 2019. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 111,000.

I was driving, the power steering failed and caused me to start to lose control of my vehicle while turning on the freeway, which caused me to slightly crash into the side wall and almost go over the highway into the water. I also hit my head on the driver side window and felt very dizzy for a while afterwards. Because I was so in shock and scared, I wasn’t able to drive the car home for hours, so I pulled onto the side of the road and called my family to let them know what happened. When I purchased the vehicle I wasn’t informed of any issues with the model. Both this model and several others were included as part of a recall, and the car was taken into the shop and “repaired” by past owners, yet the power steering failed again. There is no active unrepaired recall because...

Power steering

on 1/6/2024 my car steering went. There was a recall on certain cars that the 2012 Ford Fusion has a recall for this but the dealer is saying there is not for my car. This seems to be an extensive problem with his car and a expensive repair. Electric steering rack failed

At about 98500 miles, power steering stopped working. 2 alternating dash warning lights kept flashing; Service Advance Trac, Power Steering Assist Fault. This sounded like it related to a known recall for electronic steering problem for my year and model but, Ford said my Vin was not included. I brought it to the dealer, with white knuckles, as it was very hard to turn the wheel and if I had to make a quick steering move to avoid an accident, I don't think I would've been able to. The dealer (Balise Ford, Hyannis MA) performed an expensive repair as follows: They said steering angle sensor signal invalid and PSCM internal failure. They replaced steering rack, tie rods and jam nuts. They performed PMI and configured PCSM. Aligned vehicle. I still think my service should have been performed with compensation from Ford but, they did not.

The contact owns a 2012 Ford Fusion. The contact stated that while pulling out of a parking lot and attempting to merge into traffic, the steering wheel became extremely difficult to steer the vehicle. The contact attempted to reset the power steering however, the functionality failed to return. The contact continued to drive without power steering assist. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering module had failed and needed to be replaced. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 15V340000 (Steering) and referred the contact to the dealer for the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was 162,067.

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the Power Steering Assist Fault message was intermittently displayed, causing the steering wheel to become firm. The vehicle was taken to an independent mechanic, who retrieved DTC Code: U3000-49 and determined that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 55,000.

Power steering assist stopped working, it is available for inspection upon request. Risk of injury or death from potential crash. As driving lost power steering on highway as following a left curve at 58 mph, heard beeping and light came on that power steering assist fault came on, then I was shot across the highway into oncoming traffic lane and left tires hit the gravel and dirt, I was able to correct the vehicle but still no power steering working. No confirmation from dealer or service center yet. No inspections yet. First appeared on 12/09/23, power assist fault warning came on, shut car off let sit 5 min, then worked fine until 12/11/23 where incident above happened. Has not worked since then.

The contact owns a 2012 Ford Fusion. The contact stated that while the husband was driving approximately 40 MPH the electric power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. The vehicle was taken to the local dealer who informed that the steering gear needed to be replaced and the steering control module needed to be reprogrammed. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 103,103

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 35 MPH, the "Power Steering Assist Fault” message was displayed, and the contact became aware that the electric power steering was not functioning properly. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The failure mileage was 125,000.

The contact owns a 2012 Ford Fusion. The contact stated that when her daughter shifted the vehicle in reverse the steering wheel was stiff. The vehicle was towed to the residence. The vehicle was diagnosed by a mechanic at the residence and the contact was informed that the steering gear needed to be replaced. The vehicle was taken to a dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to help. The contact believed that the failure to be associated with an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 204,297.

I had purchased the vehicle wrecked from an auction. I was driving this vehicle back in September and the power steering went out I have had no power steering since I have brought it to the attention of Ford motor company that they needed to do an investigation into their Ford fusion years 2011 and 12 along with prior years due to the fact that so many have no power steering I do not see the point of having my power steering fixed or my airbags fixed if I cannot get both fixed at the same time and I believe that the power steering is a safety issue it is illegal to drive without power steering I did not know that

Dashboard displays 'Power Steering Assist Fault', and the steering wheel is locked (unable to turn it) It appeared on the dashboard when car was started to drive back home from work on Nov 27, 2023. It was the first time this message has appeared. There were no other warning signals about steering issues before this event. All other systems appear to be working (Engine start, Throttle, Gear change, Brakes, etc.). Because steering is locked the vehicle is not drive-able. It was towed to Northampton, MA, Ford dealership for troubleshooting. Ford dealer said the remedy is to replace the steering system. Their rough estimate for the repair is $2600. They also said there is a recall to replace the steering system for this 2012 Ford Fusion. Upon checking with Ford company (Case# [XXX]), they refused to cover the cost of replacement due to time limits, even though it is clearly their...

The contact owns a 2012 Ford Fusion. The contact stated while driving 20-25 MPH in a parking lot, the steering wheel seized. The message "Service Power Steering Now" was displayed. The contact parked the vehicle. The vehicle was towed to the residence. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not covered under NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The failure mileage was approximately 156,070.

The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 55 MPH, the steering wheel became inoperable. The contact stated that the steering wheel was difficult to turn. The power steering assist warning light was illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified and referred to the NHTSA Hotline. The failure mileage was approximately 154,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 40 MPH, the message "Power Steering Fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while operating the vehicle, the air bag warning light remained illuminated. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 168,000.

I was experiencing steering wheel issues last year I felt a dragging and pulling underneath the car... I had to pull over because my car was slowing down and i felt a tugging and pulling underneath the car.. I thought it was my brakes or transmission, but it was the steering....I Paid over 2,000.00 to fix it at the dealership ! It was a 2012 Fusion.. It was the rack and pinion and bolts that needed replaced.. One year later it was the same problem again!!! I took it back to the dealership to fix it again... The front steering wheel is still not the same.. I have had the car about 6 years...I believe there were a recall on the bolts that I had to pay to replace also..

Unknown the light just popped on asking me to service power steering now

The contact owns a 2012 Ford Fusion. The contact stated while driving 70 MPH, the electric power steering assist became inoperable. The service power steering message was displayed. The contact was able to pull over and use another vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 211,308.

The contact owns a 2012 Ford Fusion. The contact stated that while driving 10-35 MPH, the power steering became inoperable. There were no warning lights illuminated. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not contacted. The approximate failure mileage was 110,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 35 MPH, the contact became aware that the power steering assist fault and an audible warning chime sounded. The contact stated that he was able to drive the vehicle back to his residence. The contact drove the vehicle to a dealer where it was diagnosed that the power steering assist module and the rack and pinion gear needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 104,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, she became aware that the electronic power steering assist was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 160,000.

The contact owns a 2012 Ford Fusion. The contact stated while his daughter was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. The EPAS warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.

Power steering failed and we were stranded 300 miles from home. Repair completed 6/19/23 Safety of myself and others was at risk due to the fact this was a known FORD problem for many years. On this trip, I drove over 600 miles to pick up my stranded husband (his truck also failed), I drove over the Mackinaw bridge, many other roads and this issue could have resulted in serious injury or death. (please see details on attached summary) Fortunately, the failure occurred as i pulled into the motel parking lot. The repair was done, which took one month, while I had no vehicle to drive. Problem confirmed by FORD dealership who repaired. My car was in at the Ford dealership for various maintenance and repairs with no mention of this known problem many previous times over the years of ownership. There were no warning lights or other symptoms prior...

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became firm and difficult to maneuver. The contact stated that she heard a beeping sound on the instrument panel and the power steering assist fault warning light was illuminated. The vehicle was then taken to AutoZone where it was diagnosed that the steering gear failed, and the contact was informed that the VIN was included in the NHTSA Campaign Number: 15V340000 (Steering) and advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed that the steering gear failed and needed to be replaced. The contact stated that she was quoted a fee and the dealer declined to repair the vehicle under the recall and stated that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified...

The contact owns a 2012 Ford Fusion. The contact stated that while her son was driving in a parking lot, the power steering assist failed without warning. The contact stated that excessive force was needed to steer the vehicle. Due to the failure, the contact had the vehicle towed to her home. The vehicle was then towed to an independent mechanic where they informed her that there was a recall on her vehicle for the power steering. The dealer diagnosed the vehicle with a defective rack and pinion. The mechanic had the vehicle towed to the dealer where she was informed that the recall on the vehicle had expired. The manufacturer was also notified of the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was unknown.

The power steering will go out and will make the wheel lock up

The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 35 MPH, the steering wheel became very difficult to turn while following a curve in the road. The contact pulled over and turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact stated the power steering warning light was illuminated. The contact stated that the failure was intermittent but had recently become a persistent failure. The contact stated that she was afraid to drive the vehicle. The contact stated that an independent mechanic arrived at the residence to diagnose the vehicle. The mechanic determined that the power steering assist had failed and needed to be replaced. The mechanic informed the contact of NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was...

Problem: Electric Steering Rack. In the past few months when first starting car, sometimes steering wheel will not move for several seconds (1 -2) then steering frees up, but lately it is getting worse, sometime having to turn car off and restart. Also, one time dash indicator saying, "Steering Assist Failure". Checking on recalls for this problem, a number of Ford models has had recalls on this electric steer issue but not this particular vehicle. This seems like a very dangerous issue and we are afraid to drive it, but Ford won't do anything about it. The wrecking yards say that there is high demand for used electric steering racks which indicates this is a common problem. This car has only 70K miles on it. Est cost to repair $2,200 to replace steering rack.

I was driving down the highway, and out of no where my powersteering shut off, we almost wrecked with my 2 kids and wife In the car. I had a message pop up on the dash saying “service powersteering now” “service advancetrac”. We pulled over, I tried disconnecting the battery hoping the issues was electrical. It didn’t help. I checked every fuse both under the dash and under the hood, all were good. I got to doing some research, turns out there was a recall on 2012 ford fusions without the 3.5L (mine is the 2.5L) for this exact issue. The Electric Powersteering has issues that could cause severe accidents. I reached out to Ford about the issue, and I was told the recall didn’t apply to my vehicle. Even though I do in fact own a 2012 ford fusion with the 2.5L engine, and I’m having the same dangerous...

The contact owns a 2012 Ford Fusion. The contact stated that upon his son starting the vehicle, he became aware that the vehicle was difficult to maneuver. The electronic stability control warning light was illuminated. The vehicle was towed to an independent mechanic, who advised the contact to take the vehicle to the dealer for assistance. The vehicle was then towed to the dealer, who diagnosed a failure with the steering column and rack and pinion. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 115,250.

This is a second failure of the steering rack on this vehicle after being replaced at a Ford dealer eleven months ago. Just like the first failure the vehicle is difficult to control and requires significant effort to steer. Dashboard message indicates power steering not working. This is clearly a safety issue resulting from a poor steering rack design. Winter driving with this vehicle will be very risky.

Leaving the gas station that is less than 1 mile from my home, the dash of my Fusion alerted me saying "SERVICE STEERING NOW". The car then lost all power steering capabilities in the middle of the road, making steering nearly obsolete and hazardous. After briefly searching the web, I found hundreds of complaints relating to this issue. NHTSA has a recall for this Electric-Steering component on this exact make and model of vehicle, specs and all. After contacting Ford, they said my vehicle was in fact NOT under recall and I would have to pay out of pocket upwards of $4,000. Keep in mind KBB is valued around $3,450. But how is my 2012, 2WD, 2.5L, 4Cyl. Ford Fusion not included in the recall? It is still equipped with the very first Electric-Power Steering technology the other Fusions have recalls for? I mean it even has the exact same...

The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 15V340000 (Steering) however, the dealer and manufacturer denied the recall work stating the vehicle had exceeded the 10-year warranty period. The contact stated that the manufacturer performed the air bag recalls. The contact stated that while driving approximately 35 MPH, the power steering assist warning light illuminated. The contact pulled off the roadway and the steering wheel become very stiff, requiring extra effort to turn the steering wheel. The vehicle was turned off and restarted; however, the failure persisted. The vehicle was driven to the dealer and the contact was informed that NHTSA Campaign Numbers: 19V001000 (Air Bags) and 21V158000 (Air Bags) recall repairs would be performed; however, 15V34000 (Steering) recall repair would not be performed. The manufacturer was made aware of the issue. The failure mileage was approximately 110,000. Parts distribution disconnect.

The same power steering issue that was recalled for many 2012 ford fusions happened to my car. The power steering system fault notification would flash on the dashboard and the advanced traction control light would also flash. The dealership stated that my car was not covered under that known recall because my VIN number was not included. I find it very hard to believe that they would not cover this known issue. The same gear that went bad with that original 2015 recall (that my car was not covered under) failed in my car and I lost power steering and the wheels essentially locked into straight ahead. The traction control system also engaged making it very very very difficult to turn the wheel even a few degrees right or left. The pinion gear failed and the computer in the car caused even further issues with steering.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering function was inoperable. The service engine warning light was illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with power steering gear failure. The contact was informed that the power steering gear electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 95,530.

The contact owns a 2012 Ford Fusion. The contact stated while driving 60 MPH, he noticed that the steering wheel was not operating as needed. The contact stated that as he slowed down, the steering wheel became significantly difficult to steer. The steering failure warning light was illuminated. The contact was able to pull to the side of the road, where he inspected the vehicle. The contact was able to continue driving by using physical strength to steer the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the steering gear assembly had failed and needed to be replaced. The vehicle was repaired, and the power steering control module (PSCM) was reprogrammed. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 139,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at high speeds the vehicle shut off, restarted, and shut off again. The contact was able to drive, but the vehicle shut off. The power steering assist fault warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the warranty had expired. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 80 MPH, the steering wheel seized on several occasions. There was an unknown warning light illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.

The contact owns a 2012 Ford Fusion. The contact stated that on three separate occasions the power steering failed to operate as needed while driving. After the first failure the vehicle was serviced under NHTSA Campaign Number: 15V340000 (Steering); however, a year later, the failure occurred. The vehicle was then taken to an independent mechanic where the steering column was repaired out of pocket. Recently, the contact stated while driving 35 MPH, the "Service Power Steering" message displayed on the instrument panel. The contact was able to drive the vehicle home where the vehicle remained in her possession. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown. The contact stated the power steering issue was due to the rack & pinion and having a mechanic fix the problem again, out of pocket, as the warranty for the power...

The contact owns a 2012 Ford Fusion. The contact stated that on two separate occasions, the steering locked up with the power steering malfunction message displayed. After the second failure, the contact had the vehicle towed to the dealer to be diagnosed. The dealer confirmed that the power steering had failed and needed to be repaired. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 99,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The contact coasted into a gas station and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 162,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 20 MPH, the vehicle lost power steering functionality and the steering wheel was significantly difficult to turn. The power steering assist warning light was illuminated. The contact was able to veer to the side of the road. The contact was able to drive back to the nearby residence by using physical strength to steer the vehicle. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 235,440.

The contact owns a 2012 Ford Fusion. The contact stated while starting the vehicle, the "Service Power Steering Now” message was displayed. The vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 125,000.