NHTSA Complaint #11569101 — 2012 FORD FUSION

I was driving, the power steering failed and caused me to start to lose control of my vehicle while turning on the freeway, which caused me to slightly crash into the side wall and almost go over the highway into the water. I also hit my head on the driver side window and felt very dizzy for a while afterwards. Because I was so in shock and scared, I wasn’t able to drive the car home for hours, so I pulled onto the side of the road and called my family to let them know what happened. When I purchased the vehicle I wasn’t informed of any issues with the model. Both this model and several others were included as part of a recall, and the car was taken into the shop and “repaired” by past owners, yet the power steering failed again. There is no active unrepaired recall because the car was brought in before and worked on by Ford mechanics who then cleared the recall after fixing the car because they deemed the issue to be addressed. However, the issue is still ongoing. It is not fixed at all. I purchased this car last year, and if I would’ve known this would happen or that the car had so many issues I never would’ve bought it. I’ve taken the car to several dealerships that have said the problem is a complete failure of the steering gear, yet when I take it in to ford dealerships they state that the “extended warranty is expired” and that they can’t do anything about the vehicle needing a recall. I almost lost my life, I have a car that I cannot drive and have not been able to drive ever since the incident occurred. Why am I being punished because my car has been refused to be repaired, and because Ford has refused to provide me any reimbursement for the problem? To whoever reads this, thank you so much for taking the time to read and help me with this problem, as my vehicle is how I’m able to ensure survival and I’ve been struggling to survive without any type of vehicle.