2012 FORD FUSION Steeringrack And Pinion Problems

The contact owns a 2012 Ford Fusion. The contact stated that while driving 30 MPH and attempting to make a left turn, the vehicle lost power steering functionality, and the steering wheel became firm. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was advised that the power steering rack and the rack and pinion were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 117,888.

The contact owns a 2012 Ford Fusion. The contact stated that upon his son starting the vehicle, he became aware that the vehicle was difficult to maneuver. The electronic stability control warning light was illuminated. The vehicle was towed to an independent mechanic, who advised the contact to take the vehicle to the dealer for assistance. The vehicle was then towed to the dealer, who diagnosed a failure with the steering column and rack and pinion. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 115,250.

The contact's wife owns a 2012 Ford Fusion. The contact stated that while his wife was driving at approximately 30 MPH, the steering wheel seized, and excessive force was needed to steer. The contact's wife was able to turn into a parking lot and the vehicle was turned off. After the vehicle was restarted, the steering wheel seized as the service power steering warning light was illuminated. The vehicle was then towed to an independent mechanic where it was diagnosed that the power steering control module and the rack and pinion steering needed to be replaced. The vehicle remained at the mechanic's shop awaiting repair. The contact referenced the failure to NHTSA Campaign Number: 15V340000 (Steering), however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 149,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 30 MPH, the electric power steering assist failure warning light illuminated and the vehicle lost power steering functionality. The vehicle was safely driven to the local dealer to be diagnosed. The contact stated that the power steering assist and the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER STEERING FAILED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT WAS UNABLE TO REGAIN POWER STEERING MAKING IT DIFFICULT TO MANEUVER THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPAIRED, THE RACK AND PINION NEEDED TO BE REPLACED, AND COMPUTERIZED ALIGNMENT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000. *LN*JB

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO BOB WONDRIES FORD (400 S ATLANTIC BLVD, ALHAMBRA, CA 91801, (626) 380-9079) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 70 MPH, THE CHECK STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO TURN THE VEHICLE AT 15 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD ESCALATE THE CASE TO SEE WHAT THEY COULD DO, ALTHOUGH THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT MENTIONED THAT THE POWER STEERING AND LOW TIRE PRESSURE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 56,000.

MULTI FUNCTION SCREEN SHOWED POWER STEERING MALFUNCTION AT STOP LIGHT. VEHICLE RESTARTED AND WARNING WAS GONE AND STEERING WAS NORMAL. NEXT DAY WARNING APPEARED WHILE DRIVING ON A STRAIGHT ROAD, STEERING WAS VERY DIFFICULT. VEHICLE PULLED OVER, RESTARTED AND WARNING WAS GONE, NORMAL STEERING. IN ONE HOUR IT HAPPENED AGAIN, VEHICLE WAS BROUGHT TO LOCAL FORD DEALER, AND THE FIRST DIAGNOSIS WAS UNKNOWN AS "CODES" DID NOT INDICATE STEERING PROBLEM. TODAY THEY CALLED AND STATED THE CAR NEEDS AN ENTIRE RACK AND PINION STEERING SET REPLACEMENT. UNFORTUNATELY THERE IS A NATIONAL BACK LOG AND NO PARTS AVAILABLE. CAR IS INOPERABLE. WORKING WITH FORD CUSTOMER CARE SOLUTIONS CENTER FOR RESOLUTION. *JS