2013 FORD FLEX Steering Problems

On 10/17/21 I was driving near my home and during a turn, the steering locked up and the dash read "power steering assist failure". I pulled over, called a tow truck. When they got there, they started it and the steering was working fine. They said to check the power steering fluid. I drove it home, and found it does not have power steering fluid. Ford told me it is not under any recall. It is now operating just fine. Not sure what happened.

While driving the steering wheel will fight you when taking turns. This is a know issue with the Ford Flex. Makes driving sketchy. I will not let my wife drive especially with the kids in the Flex.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 35 MPH, the steering wheel became difficult to turn. The contact stated that the traction control warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 235,000.

The contact owns a 2013 Ford Flex. The contact stated while driving at various speeds, the power steering assist failed intermittently, and the steering wheel became difficult to steer. The vehicle was taken to the dealer and diagnosed with an electric power steering assist failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA campaign number: 15V340000 (Steering). The failure mileage was approximately 125,000.

The contact owns a 2013 Ford Flex. The contact stated while making a right turn, the steering wheel malfunctioned and momentarily seized and could not be turned. Moments later the steering wheel would turn however, the steering wheel would shake and vibrate abnormally. The vehicle was taken to the local dealer who replaced the entire suspension system, but the failure persisted. The dealer later diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA campaign number: 15V340000 (Steering). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 130,000.

Sudden loss of electronic steering assist without warning numerous times on my vehicle. Nearly caused me to get into an accident the other day. Contacting dealer this week. Ford needs to fix this problem.

I was driving down I-285 (Atlanta) with my two daughters in the car and both the “Service Power Steering” and “Service AdvanceTrac” lights came on. About 10-15 min into the drive, it became really hard to turn my steering wheel. We were still about 30 min from our house so I had no choice but to drive very slowly until we could get somewhere safe. While trying to turn off the interstate, my steering wheel completely locked up on me!!! Now my car is at my mother’s house because I couldn’t drive any further in fear of an accident. My mechanic put this car on a computer and no codes showed up. From my understanding there was a recall for this particular issue. The dealer I purchased the car from stated they were not aware of this issue and the car showed no signs that the power steering was about...

WHILE TAKING A SHARP RIGHT TURN ONTO A FREEWAY ONRAMP FROM A STOP AT AN INTERSECTION, THE VEHICLE MADE A "DING" NOTIFICATION SOUND FROM THE DASHBOARD AND POWERFULLY FLUNG MY STEERING WHEEL AGAINST THE WAY I WAS STEERING. IF THERE WAS AN ADJACENT LANE WHERE I WAS DRIVING, THE VEHICLE ABSOLUTELY WOULD HAVE VEERED INTO THE ONCOMING LANE. I WAS ABLE TO OVERPOWER THE STEERING WHEEL AND FORCE THE VEHICLE TO THE SHOULDER, WHERE I NOTICED "POWER STEERING FAULT" DISPLAYED ON THE DASH. I POWERED OFF THE CAR, WAITED A FEW SECONDS, AND POWERED IT BACK ON, AND IT WORKED AFTER THAT.

THE ELECTRIC POWER STEERING STOPS WORKING RANDOMLY ALLOWING NO ASSIST UNTIL VEHICLE IS SHUT OFF AND RESTARTED. FORD DOES HAVE A RECALL FOR THIS SAME ISSUE FORD SLIGHTLY OLDER VEHICLES WITH THE ELECTRIC POWER STEERING. WHEN THE POWER STEERING FAILURE HAPPENS, VEHICLE IS IN MOTION AND TRYING TO TURN, LOW SPEEDS ONLY SO FAR.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WALNUT CREEK FORD LOCATED AT 1800 N MAIN ST, WALNUT CREEK, CA 94596 WHO DIAGNOSED THAT THE POWER STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 92,349.

WHILE DRIVING, WARNING NOTICE CAME ON SAYING STEERING ASSIST FAULT, THAT VERY MOMENT THE STEERING LOCKED ON ME AND WAS UNABLE TO TURN.

I WAS MAKING A RIGHT TURN ON A RESIDENTIAL STREET AND ALL OF A SUDDEN COULDN'T STEER MY STEERING WHEEL. MY DASH LIT UP LIKE A CHRISTMAS TREE AND GAVE ME A POWER STEERING ASSIST FAULT MESSAGE. I PULLED OVER AND TRIED TO RESTART THE CAR AND IMMEDIATELY GOT THE POWER STEERING ASSIST FAULT MESSAGE AGAIN. IT WAS SCARY AND VERY DANGEROUS. I NOW HAVE NO POWER STEERING AND APPARENTLY MY VEHICLE DOES NOT FALL UNDER THE RECALL. IT IS MY UNDERSTANDING THAT THERE ARE THOUSANDS HAVING THIS ISSUE. IF FORD REALLY CARED ABOUT OUR SAFETY THEY WOULD AT LEAST MEET US HALFWAY WITH THE COST OF REPAIRS. I'M LOOKING AT OVER $2000 OUT OF POCKET. THIS IS FRUSTRATING AND PAINFUL FOR ME AS I HAVE RHEUMATOID ARTHRITIS AND IT CAUSES STRESS ON MY JOINTS TO DRIVE IT AS IS. I AM NOW TERRIFIED EVERY TIME I GET IN MY...

WHILE DRIVING AT LOW SPEED (< 20 MPH), WITHIN 20 SECONDS OF BEGINNING A TRIP, THE CAR GAVE A WARNING DIALOG (SEE ATTACHED PHOTO) AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. IT TOOK ALL OF MY STRENGTH TO KEEP IT ON THE ROAD. I PULLED OVER TO THE SIDE OF THE ROAD SAFELY. AFTER SHUTTING DOWN THE CAR AND RESTARTING IT, THE PROBLEM WAS TEMPORARILY RESOLVED. THE NEXT TIME I DROVE THE CAR, THE PROBLEM RECURRED, AND SINCE THEN HAS RECURRED EVERY TIME I TRY TO DRIVE IT.

ELECTRONIC POWER STEERING ASSIST STOPED WORKING AND WARNINING MESSAGE ON DASH DISPLAY.FRACTURE OF REAR TOE LINK RECALL#20V072 HAVE NOT BEEN REPAIRED AS OF 8/30/2020

POWER STEERING WENT OUT IN REVERSE. TURNED VEHICLE OFF AND RESTARTED POWER STEERING CAME BACK. WENT TO FORD GARAGE SOFTWARE AND STEERING HAD TO BE REPLACED. CAR HAS 82K MILES. FORD WOULD NOT COVER THIS UNDER THE RECALL.

DRIVING DOWN THE ROAD WHEN SUDDENLY LOST ALL POWER STEERING WITHOUT NOTICE. ALERT SHOWED UP ON DASHBOARD. VERY HARD TO CONTROL ESPECIALLY AT SLOW SPEEDS. BROUGHT TO FORD DEALERSHIP AND THEY WILL NOT HONOR THE RECALL SINCE IT DOESNT APPLY TO MY VIN BUT EVERYTHING ELSE THEY RECALLED FOR MATCHES MY CAR.

THE STEERING WENT OUT ONE WEEK AGO. CHECKED ALL THE RECALLS IT MATCHES THE DESCRIPTION OF PROBLEM AND MEETS ALL THE TIMELINES BUT WAS SOMEHOW LIKE THE REST NOT INCLUDED IN THE RECALL. DEALER IS PRESENTING ME WITH CHARGES IN EXCESS OF $2000 TO REPAIR. I HAVE TRIED TO RESOLVE THE ISSUE WITH FORD TO NO AVAIL. NO ONE CAN DO ANYTHING. THE VEHICLE IS UNSAFE TO DRIVE AND I HAVE TO PICK THE VEHICLE UP TOMORROW. THE STEERING IS NEARLY COMPLETELY GONE.

WHILE I WAS PULLING OUT OF MY WORK PARKING LOT, THE POWER STEERING FAILURE LIGHT CAME ON AND THE STEERING BECAME EXTREMELY HARD TO CONTROL. UNLIKE OLDER VEHICLES WITHOUT POWER STEERING, IT WAS VERY STIFF AND HARD TO CONTROL NO MATTER WHAT SPEED I WAS GOING. WHEN I LOOKED UP THE ISSUE THERE IS AN OPEN RECALL FOR THE EXACT SAME PROBLEM AND EVEN IN THE YEAR CAR THAT I HAVE. WHEN I CALLED IN TO GET IT COVERED UNDER THE RECALL THEY SAY THAT MY VIN IS NOT COVERED IN THE RECALL. THEY CLEARLY KNOW THIS IS A SAFETY ISSUE AND IT'S HAPPENING TO MY TYPE OF CAR. HAD MY WIFE BEEN DRIVING WITH OUR KIDS AND DIDN'T HAVE THE STRENGTH TO CONTROL THE CAR HOME WHO KNOWS WHAT MIGHT HAVE HAPPENED. THIS IS A HUGE PROBLEM AND ACCORDING TO SEVERAL FORUMS I HAVE READ, I AM NOT ALONE....

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER IN EITHER DIRECTION. THE VEHICLE WAS RESTARTED AND THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO HEALY FORD LOCATED AT 2528 NY 17M, GOSHEN, NY 10924, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *DT*JB

I WAS BACKING OUT OF MY DRIVEWAY AND THE POWER STEERING ASSIST FAULT CAME UP AND I COULDN'T STEER MY CAR. IT WON'T GO AWAY AND I'M NOT ABLE TO DRIVE MY CAR SAFELY WITH MY FAMILY. *TR

POWER STEERING WENT OUT WHILE DRIVING AT 70 MPH ON I-95 EXIT. VEHICLE VEERED OFF INTO DITCH. LUCKILY A NICE PERSON SAW ME GO OVER THE ROAD AND PULLED THE CAR OUT. CAR WAS TAKEN TO FORD WHO THEN CHARGED ME CLOSE TO 3,000 TO REPLACE A COMPUTER MODULE. HAS HAPPENED ANOTHER TIME SINCE THEN..

ELECTRIC POWER ASSIST STEERING (EPAS) COMPLETELY OUT AND WHEEL CAN BARELY BE TURNED. NO POWER STEERING. MY FLEX WAS SITTING ON THE TOP FLOOR OF A 7 STORY PARKING GARAGE. I STARTED IT UP TO MOVE DOWN TO GET A CLOSER PARKING SPACE NEXT TO THE FLOOR I WAS ACCESSING. I CANNOT AFFORD THE QUOTED STEERING COLUMN $3000 REPLACEMENT I WAS GIVEN. SOME RECALL IS OUT BUT DOES NOT INCLUDE ALL FORD MODELS WITH THIS APPLICATION, INCLUDING MINE. YOU CALL FORD FOR HELP OR ASSISTANCE AND THEY READ OFF THEIR GIVEN ANSWER... YOUR VEHICLE DOES NOT FALL UNDER THE RECALL.

THIS HAS BEEN HAPPENING SINCE JANUARY AND 3X ON 3/3/2020. WHILE DRIVING DOWN A CIRCULAR GARAGE FROM WORK THE VEHUCLE SHUT OFF AND POWER STEERING STOPPED ALMOST HEADING ME INTO THE CONCRETE BARRIER. IT HAS BEEN TWICE ON SIDE ROAD WHEN IT SHUT OFF AND STEERING WAS DISABLED AND ALL 3X NO WARNINGS. NOW FOR THE 5TH TIME AS I PUT CAR IN RWCERSE THE POWER STEERING SHUTS OFF WITH NO WARNING AND I BECOME DISABLED. HAVE TO WAIT AND RESTART CAR. ITS VERY DANGEROUS AND SEE COMPLAINTS ALL OVER FORDS BLOG AND FLEX FORUMS..VERY SCARY TO ALLOW MY DAUGHTERS TO DRIVE..PLEASE HAVE A RECALL OR ASSIST FINANCIALLY. THEIR TELLING OVER $2,800..THATS CRAZY..

2013 FORD FLEX. CONSUMER WRITES IN REGARDS TO ILLUMINATED POWER STEERING LIGHT. *LD THE CONSUMER STATE WHILE DRIVING THE POWER STEERING WENT OUT WITH A VERY SHORT NOTICE. WHILE ATTEMPTING TO STOP THE VEHICLE SLOWLY RAN OVER A CURB. THERE WAS NO DAMAGE. THE MANUFACTURER WAS NOTIFIED AND STATED THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE FAILURE. THE MANUFACTURER DENIED ANY ADDITIONAL ASSISTANCE. THE DEALER DENIED ASSISTANCE DUE TO THE CODE ONLY SHOWING THAT THE VEHICLE FAILED DUE TO IMPACT, AND NOT THAT THE PSCM FAILURE WAS THE CAUSE OF THE IMPACT.*JS

WHILE DRIVING MY 2013 FORD FLEX THE POWER STEERING DISAPPEARED AND I ALMOST LOST CONTROL OF THE VEHICLE. I PULLED OVER AND TURNED IT OFF, WHEN I STARTED IT BACK UP THE POWER STEERING RETURNED TO NORMAL. I STOPPED AT MY DESTINATION BUT WHEN I RETURNED TO LEAVE I FOUND THAT THE POWER STEERING WAS NOT RESPONDING. I DROVE IT HOME WITH GREAT DIFFICULTY. THIS REPEATED SEVERAL TIMES OVER THE NEXT TWO WEEKS, FUNCTIONING AT THE START OF THE DAY BUT FAILING AFTER THE VEHICLE WAS TURNED OFF. THE POWER STEERING FINALLY GAVE OUT ALTOGETHER. I CHECKED AND FOUND THAT THERE WAS A RECALL THAT WAS ANNOUNCED ON JUNE 02 OF 2015 FOR THIS EXACT ISSUE COVERING FORD FLEXES FROM 2010 TO 2013. I SCHEDULED AN APPOINTMENT WITH MY FORD DEALERSHIP TO GET THE ISSUE RESOLVED. I WAS TOLD THAT MY VEHICLE WAS MANUFACTURED A FEW MONTHS AFTER THE RECALL...

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT AT START UP, THE POWER STEERING ASSIST FUNCTION BECAME INOPERABLE AND EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER POWERED OFF THE ENGINE WHILE IN TRAFFIC. ONCE RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS LATER TAKEN TO BANNER FORD (1943 N CAUSEWAY BLVD, MANDEVILLE, LA 70471, (985) 234-5678) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC ASSIST STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

WHILE DRIVING I LOST ALL POWER STEERING AND ALMOST LOST CONTROL, THANKFULLY IT DIDN'T HAPPEN WHILE MY WIFE WAS DRIVING WITH THE KIDS. I WAS ABLE TO PULL OFF THE ROAD AND SHUT THE VEHICLE OFF. I RESTARTED AND THE POWER STEERING WAS RESTORED. THIS OCCURED SEVERAL TIMES OVER THE NEXT FEW DAYS UNTIL THE POWER STEERING JUST STOPPED WORKING ALL TOGETHER. I CHECKED FOR RECALLS AND FOUND THAT THERE WAS A RECALL THAT INCLUDED MY MAKE, MODEL AND YEAR FOR THE LOSS OF POWER STEERING ASSIST (RECALL #15S18) I MADE AN APPOINTMENT WITH THE SARASOTA FORD DEALERSHIP AND WAS TOLD UPON CHECK IN THAT MY VEHICLE WAS NOT COVERED UNDER THIS RECALL. THE RECALL STATES THAT IT COVERS MODEL YEAR 2013 FORD FLEX WITH ANY ENGINE. WITH A KNOWN, EXTREEMLY DANGEROUS ISSUE, I CANT UNDERSTAND HOW MY VEHICLE (EXPIERIENCING THE EXACT ISSUE DESCRIBED) IS NOT COVERED.

ELECTRONIC POWER STEERING FAILURE WHILE HIGHWAY DRIVING BETWEEN 50-55MPH. INSTRUMENT CLUSTER WARNING MESSAGE AT EXACT MOMENT OF FAILURE.

POWER STEERING FAILED WHILE I WAS DRIVING ON THE HIGHWAY AT 70MPH. THANKFULLY I WAS ABLE TO SUCCESSFULLY BRING MY VEHICLE TO A STOP WHICH WAS AFTER DRIVING A MILE WITH LITTLE-TO-NO STEERING. OUR MECHANIC INFORMED US THAT THIS IS DEFINITELY A PART OF THE POWER STEERING RECALL ON THE 2013 FORD FLEX, HOWEVER WHEN I PULL MY VIN IT APPEARS THERE ARE NO RECALLS. THIS IS A HUGE SAFETY CONCERN AS I DRIVE 4 CHILDREN IN THIS VEHICLE DAILY. THIS IS NOT SOMETHING THAT I AS A CONSUMER CAUSED - I PERFORM MY REGULARLY SCHEDULED MAINTENANCE AND THIS IS NOT SOMETHING THAT I SHOULD HAVE TO FOOT THE BILL FOR.

"POWER STEERING ASSIST FAULT".TOOK A LEFT TURN ON A MAIN ROAD IN TRAFFIC AND I HEAR "DINGDINGDINGDING" AND THE STEERING WHEEL PULLED OUT OF MY HAND AND WAS FIGHTING ME TO GO STRAIGHT, VERY HEAVILY. ALMOST WENT INTO ONCOMING CARS AS I TRIED TO PULL IT BACK INTO THE TURN. ALMOST HIT A BUS STOP WITH PEOPLE WAITING, BUT I HIT THE CURB. PINCHED A CHUNK OUT OF THE TIRE AND SCRAPED UP THE WHEEL. I LOOKED IT UP AND IS SAME OR SIMILAR TO FORD SAFETY RECALL 15S18. MY VEHICLE WAS MADE LESS THAN TWO MONTHS AFTER THE RECALL DATE LIMIT, SO FORD CLAIMS IT IS NOT COVERED. I AM JUST GLAD MY WIFE WAS NOT DRIVING IT, ESPECIALLY WITH OUR KIDS IN IT. SHE COULD NOT HAVE HANDLED IT AND COULD HAVE BEEN VERY BAD. THERE IS NO CHECK ENGINE LIGHT, NO CODES, NOTHING.JUST THE WARNING DISPLAYED. THEN...

POWER STEERING ASSIST FAULT ERROR RECEIVED WHEN I SHIFTED THE VEHICLE FROM PARK TO DRIVE AND SLOWLY ATTEMPTED TO DRIVE OUT OF MY PARKING SPACE. I SEARCHED RECALLS FOR 2013 FORD FLEX AND DID FIND A RECALL NUMBER, 15S18, THAT PER FORD CUSTOMER SERVICE AND THE DEALERSHIP DOES NOT APPLY TO MY VEHICLE BUT DESCRIBE EXACTLY WHAT MY ISSUE IS. THE REPRESENTATIVE FROM FORD CUSTOMER SERVICE STATED I SHOULD HAVE THE VEHICLE INSPECTED AND IF THIS IS THE ISSUE TO HOLD ON TO MY SERVICE RECEIPTS IN CASE THERE IS A RECALL ISSUED IN THE FUTURE. I KNOW THIS IS A VALID ISSUE THEY ARE JUST UNWILLING TO COVER IT BECAUSE MY VIN IS NOT PART OF THE RECALL.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS ABLE TO RETRIEVE THE FOLLOWING DIAGNOSTIC TROUBLE CODES: U3000-49 (CONTROL MODULE INTERNAL ELECTRONIC FAILURE), U3000-72 (POWER STEERING CONTROL MODULE FAILURE), U0401 (INVALID DATA RECEIVED FROM ECM/PCM), U0401-72 (LOST COMMUNICATION WITH BCM), AND B1215 (BODY CONTROL MODULE FAILURE). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO BUTCH OUSTALET FORD (LOCATED AT 9274 US 49, GULFPORT, MS 39503, (228) 863-5525) FOR CONSULTATION AND THE CONTACT ASKED WHAT PARTS WERE NECESSARY TO HAVE THE VEHICLE REPAIRED. THE CONTACT WAS REFERRED TO THE PARTS DEPARTMENT. THE CONTACT WAS INFORMED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED (PN: EG12*3504*H). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE...

THE EPASS ELECTRONIC DRIVE BY WIRE STEERING SYSTEM FAILED AFTER 60K MILES. THIS WAS THE SAME EPASS SYSTEM IN THE OTHER 2013 FORD FLEX THAT WERE PART OF THE RECALL FOR THE EPASS FAILURE. WHEN THE EPASS SYSTEM FAILED THE VEHICLE LOST POWER STEERING AND COULDN'T BE DRIVEN. I SPENT $2,500 ON THE NEW PARTS AND MY CAR WAS IN THE SHOP FOR A WEEK.

WHILE BACKING OUT OF MY DRIVEWAY THE STEERING STARTED FIGHTING AGAINST MY INPUT. IT BECAME IMPOSSIBLE TO EVEN PARK CORRECTLY BACK IN THE DRIVEWAY. ENDED UP LEAVING IT IN THE GRASS. TURNED VEHICLE OFF, RESTARTED ENGINE AND STEERING RESUMED TO NORMAL. NOW I DON'T TRUST THE VEHICLE AT DRIVING SPEEDS.

WHILE DRIVING THE CARS POWER STEERING JUST FAILED.

2013 FORD FLEX WITH ~130,000 MILES. SLOW RIGHT HAND TURN INTO PARKING LOT, COMPLETE LOSS OF POWER STEERING IN COMBINATION WITH "POWER STEERING FAILURE" AND "CHECK ADVANCETRAC" WARNING LIGHTS. RESEARCH INDICATES A RECALL (NHTSA ID: 15V340000,FORD 15S18, NHTSA) FOR MY VEHICLE BUILT BETWEEN 9/7/2010 AND 2/28/2012. AS MY BUILD DATE WAS 12/12 IT DOES NOT FALL UNDER THE RECALL. I HAVE CONFIRMED THIS WITH MY PERSONAL MECHANIC, A LOCAL FORD DEALERSHIP (VARSITY FORD, ANN ARBOR MI) AS WELL AS WITH FORD CUSTOMER SERVICE. SYMPTOMS OF MY FAILURE ARE IDENTICAL TO THOSE DESCRIBED IN THE RECALL. MECHANIC FOLLOWED TECHNICIAN INSTRUCTIONS FOR THE RECALL, BY FLASHING/UPDATING PSCM MODULE SOFTWARE. STEERING APPEARED TO BE WORKING NORMAL. SUBSEQUENT WARNING LIGHT ~3DAYS LATER OF "SERVICE POWER STEERING" APPEARED, BUT STEERING WAS STILL FUNCTIONING. MY CONCERN IS THAT THE SOFTWARE UPGRADE IS "BANDAID", IF COMPLETE LOSS OF STEERING OCCURS IN THE FUTURE, THE SITUATION MIGHT BE...

DRIVING OUR FORD FLEX WHEN THE POWER STEERING INTERMITTENTLY GAVE OUT. IT BECAME HARD TO STEER. LUCKILY IT WAS AT LOW SPEED PULLING INTO A PARKING LOT. AS A RESULT I HIT A LOW PLANTER AND SUFFERED BODY DAMAGE. NOW THE STEERING JUST GROANS WHEN I TURN THE WHEEL. DEALER STATES NOTHING IS WRONG AND THE NOISE IS NORMAL. IN DOING MY RESEARCH I HAVE NOTED THAT FORD ADDRESSED THIS PROBLEM IN THESE VEHICLES BY A RECALL. MY VEHICLE WAS JUST OUT OF RANGE AND NOW MY LOCAL FORD DEALER IS TELLING ME THAT THEY CAN NOT DO ANYTHING FOR ME. I CANNOT BELIEVE THAT FORD CAN ARBITRARILY PICK A DATE AND CUT OFF WHEN THERE ARE OBVIOUSLY STILL PROBLEMS WITH THIS STEERING SYSTEM AND BELIEVE ALL 2013 FLEX'S USED THE SAME PARTS.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. ALSO, THERE WAS A LOSS OF POWER STEERING AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION. TOMBALL FORD (22702 TOMBALL PKWY, TOMBALL, TX 77375, 281-351-3060) REPLACED THE GEAR ASSEMBLY, CORE, CORE RETURN, A BOLT AND PERFORMED A WHEEL ALIGNMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL. *JS

I HAD PROBLEMS WITH BOTH THE POWER STEERING AND THE FUEL DELIVER ON MY FLEX. IN BOTH CASES I FOUND RECALL NOTICES THAT ARE EXACTLY THE SAME AS NOTED IN THE RECALLS. IN THE CASE OF THE POWER STEERING THE DEALER REPLACED THE MODULE FOR FREE BECAUSE IT WAS STILL UNDER WARRANTY BUT SAID MY VEHICLE WAS NOT PART OF THE RECALL. NOW I'M HAVING PROBLEMS WITH THE FUEL DELIVERY EXACTLY AS DESCRIBED IN THE RECALL BUT THE DEALER STILL SAYS MY PARTICULAR VEHICLE IS NOT PART OF THE RECALL. I BELIEVE THERE ARE MORE VEHICLES THAN ORIGINALLY DETERMINED THAT ARE HAVING PROBLEMS. THE DEALER IN THIS CASE IS VILLAGE FORD, 23535 MICHIGAN, DEARBORN, MI. 48124. THE CAR HAD BEEN SITTING WHILE I WAS WORKING (9 HOURS) AND WOULD CRANK BUT NOT START.

MY WIFE WAS DRIVING OUR FORD FLEX WHEN THE POWER STEERING GAVE OUT. NOT ONLY DID IT GIVE OUT IT BECAME VIOLENTLY HARD TO STEER. LUCKILY IT WAS AT LOW SPEED PULLING OUT OF OUR DRIVEWAY. SHE DID HAVE THE NEIGHBORS VEHICLES BEHIND HER, BUT WAS ABLE TO BRAKE SAFELY AND AVOID A COLLISION. IN DOING MY RESEARCH I HAVE NOTED THAT FORD ADDRESSED THIS PROBLEM IN THESE VEHICLES BY A RECALL. MY VEHICLE WAS JUST OUT OF RANGE AND NOW MY LOCAL FORD DEALER IS TELLING ME THAT THEY CAN NOT DO ANYTHING FOR ME. I CANNOT BELIEVE THAT FORD CAN ARBITRARILY PICK A DATE AND CUT OFF WHEN THERE ARE OBVIOUSLY STILL PROBLEMS WITH THIS STEERING SYSTEM. MY MECHANIC HAS ADVISED ME THAT THE PROBLEM IS THE POWER STEERING MODULE. THE SAME MODULE COVERED UNDER FORD RECALL 15V340000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING VARIOUS SPEEDS, A GRINDING NOISE WAS PRESENT COMING FROM THE FRONT END OF THE VEHICLE. LATER, WHILE DRIVING, THE 'POWER STEERING FAULT' MESSAGE DISPLAYED BEFORE THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS TAKEN TO AUTONATION FORD BURLESON (850 N BURLESON BLVD, BURLESON, TX 76028), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 162,000.

THIS IS THE SYMPTOM HERE: SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD FUSION VEHICLES WITHOUT A 3.5L ENGINE AND LINCOLN MKZ HYBRID ELECTRIC VEHICLES, 2011 MERCURY MILAN VEHICLES, 2011-2012 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH A 3.5L GTDI ENGINE AND 2013 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH ANY AVAILABLE ENGINE. THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT. CONSEQUENCE IF THE VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT WILL BE REQUIRED AT LOWER SPEEDS, INCREASING THE RISK OF A VEHICLE CRASH. WHAT OWNERS SHOULD DO FORD WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE POWER STEERING CONTROL MODULE (PSCM) FOR DIAGNOSTIC TROUBLE CODES (DTC). IF DEALERS FIND ANY LOSS OF STEERING ASSIST DTCS, THE STEERING...

&#8207;GREETING, &#8207;I WOULD LIKE TO FILE A COMPLAINT ABOUT THE FORD FLEX 2013 CAR. FORD HAS ALREADY RECALL SOME FORD 2013 CARS WITH RECALL#15S18 BUT AND EXCLUDES SOME OF THEM FROM COVERING THE RECALL, EVEN THOUGH THERE ARE FAULTS IN THOSE MODELS. &#8207;THE PROBLEM MAY CAUSE COLLISIONS, BECAUSE THE STEERING WHEEL IS NOT WORKING PROPERLY. WHERE THE SAME ISSUE AND ERROR MESSAGE, AS WELL AS THE REPAIR METHOD, AND THE CAR HAS NOT BEEN ABUSED, AND THE COMPLETE MAINTENANCE HAS BEEN DONE WITH AUTHORIZED DEALERSHIP. EVERYONE COMPLAINS OF THE SAME PROBLEM AND THE COMPANY STILL EVADES RESPONSIBILITY. &#8207;THE VEHICLE INSPECTION REPORT HAS BEEN MADE BY THE AGENT, AND THE SOLUTION IS MATCHED WITH THE MENTION IN THE RECALL. &#8207;DESIRED SETTLEMENT: &#8207;I THINK THE RECALL #15S18 SHOULD BE REVIEWED AND VERIFIED TO INCLUDE ALL SUBSEQUENT CARS FOR THAT MODEL. PLEASE NOTE: I CONTACTED BBB AND FILE COMPLAINT AND THEY INSTRUCTED ME...

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 20 MPH, THE STEERING WHEEL WAS STIFF AND DIFFICULT TO TURN LEFT AND RIGHT. THE CONTACT CALLED GERMAIN FORD OF BEAVERCREEK (LOCATED AT 2356 HELLER DR, BEAVERCREEK, OH 45434, (937) 429-1300) TO NOTIFY THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000.

I WAS DRIVING WITH MY FAMILY WHEN THE CAR LOST ALL ABILITY TO STEER .WE WENT OFF THE ROAD INTO A GRASS MEDIAN STRIP . HAD THE CAR TOWED TO 5 STAR FORD AND WAS TOLD THEY HAVE HAD A LOT OF SENSOR PROBLEMS . WHEN I ASKED IF THERE WAS A RECAL ON IT I WAS TOLD NO I DID NOT HAVE THE $6,200.00 FOR THEM TO REPLACE THE RACK TWO SENSORS AND RED LASH THE COMPUTER SO THE CAR IS IN MY DRIVE WAY WAITING FOR THE FUNDS TO BE REPAIRED .THERE IS A SERIOUS PROBLEM WITH THIS POWER STEERING SYSTEM WHEN IT WENT OUT I LOST TOTAL ABILITY TO STEER

STARTED UP THE CAR AND I GOT POWER STEERING WARNING AND ADVANCTRAC SERVICE WARNINGS. UNABLE TO STEER AT ALL.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED STEVENS FORD OF MILFORD (LOCATED AT 717 BRIDGEPORT AVE, MILFORD, CT 06460, (203) 876-6464) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

THE STEERING WHEEL ON THE VEHICLE IS ALMOST IMPOSSIBLE TO USE. WHEN STEERING IT TAKES GREAT FORCE TO TURN THE WHEEL ONE WAY OR THE OTHER. FEELS LIKE DRIVING A CAR THAT HAS RUN OUT OF POWER STEERING FLUID, AS THOUGH THE STEERING HAS GONE OUT. THIS HAS BEEN HAPPENING FOR THE PAST 12 MONTHS OFF AND ON AND WITHIN THE PAST MONTH HAS BECOME INCREASINGLY WORSE.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN MAKING A TURN, THE STEERING MADE ABNORMAL NOISES. THERE WERE NO WARNING INDICATORS ILLUMINATED. FOX GRAND TRAVERSE (3464 US-31, TRAVERSE CITY, MI 49684, (231) 922-2000) INFORMED THE CONTACT THAT THE RACK AND PINION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.