NHTSA Complaint #11414005 — 2013 FORD FLEX STEERING

Complaint Details

ODI Number	11414005
Vehicle	2013 FORD FLEX
Component	STEERING
Date of Incident	March 18, 2021
Date Filed	April 26, 2021
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

WHILE TAKING A SHARP RIGHT TURN ONTO A FREEWAY ONRAMP FROM A STOP AT AN INTERSECTION, THE VEHICLE MADE A "DING" NOTIFICATION SOUND FROM THE DASHBOARD AND POWERFULLY FLUNG MY STEERING WHEEL AGAINST THE WAY I WAS STEERING. IF THERE WAS AN ADJACENT LANE WHERE I WAS DRIVING, THE VEHICLE ABSOLUTELY WOULD HAVE VEERED INTO THE ONCOMING LANE. I WAS ABLE TO OVERPOWER THE STEERING WHEEL AND FORCE THE VEHICLE TO THE SHOULDER, WHERE I NOTICED "POWER STEERING FAULT" DISPLAYED ON THE DASH. I POWERED OFF THE CAR, WAITED A FEW SECONDS, AND POWERED IT BACK ON, AND IT WORKED AFTER THAT.

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