NHTSA Complaint #11331862 — 2013 FORD FLEX

WHILE I WAS PULLING OUT OF MY WORK PARKING LOT, THE POWER STEERING FAILURE LIGHT CAME ON AND THE STEERING BECAME EXTREMELY HARD TO CONTROL. UNLIKE OLDER VEHICLES WITHOUT POWER STEERING, IT WAS VERY STIFF AND HARD TO CONTROL NO MATTER WHAT SPEED I WAS GOING. WHEN I LOOKED UP THE ISSUE THERE IS AN OPEN RECALL FOR THE EXACT SAME PROBLEM AND EVEN IN THE YEAR CAR THAT I HAVE. WHEN I CALLED IN TO GET IT COVERED UNDER THE RECALL THEY SAY THAT MY VIN IS NOT COVERED IN THE RECALL. THEY CLEARLY KNOW THIS IS A SAFETY ISSUE AND IT'S HAPPENING TO MY TYPE OF CAR. HAD MY WIFE BEEN DRIVING WITH OUR KIDS AND DIDN'T HAVE THE STRENGTH TO CONTROL THE CAR HOME WHO KNOWS WHAT MIGHT HAVE HAPPENED. THIS IS A HUGE PROBLEM AND ACCORDING TO SEVERAL FORUMS I HAVE READ, I AM NOT ALONE. THIS NEEDS TO BE ADDRESSED TO THE FULL EXTENT OF THE PROBLEM BEFORE SOMEONE IS KILLED.