NHTSA Complaint #11265569 — 2013 FORD FLEX STEERING

Complaint Details

ODI Number	11265569
Vehicle	2013 FORD FLEX
Component	STEERING
Date of Incident	September 30, 2019
Date Filed	October 2, 2019
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

POWER STEERING FAILED WHILE I WAS DRIVING ON THE HIGHWAY AT 70MPH. THANKFULLY I WAS ABLE TO SUCCESSFULLY BRING MY VEHICLE TO A STOP WHICH WAS AFTER DRIVING A MILE WITH LITTLE-TO-NO STEERING. OUR MECHANIC INFORMED US THAT THIS IS DEFINITELY A PART OF THE POWER STEERING RECALL ON THE 2013 FORD FLEX, HOWEVER WHEN I PULL MY VIN IT APPEARS THERE ARE NO RECALLS. THIS IS A HUGE SAFETY CONCERN AS I DRIVE 4 CHILDREN IN THIS VEHICLE DAILY. THIS IS NOT SOMETHING THAT I AS A CONSUMER CAUSED - I PERFORM MY REGULARLY SCHEDULED MAINTENANCE AND THIS IS NOT SOMETHING THAT I SHOULD HAVE TO FOOT THE BILL FOR.

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