NHTSA Complaint #11318235 — 2013 FORD FLEX STEERING

Complaint Details

ODI Number	11318235
Vehicle	2013 FORD FLEX
Component	STEERING
Date of Incident	March 9, 2020
Date Filed	March 16, 2020
Mileage	167,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

ELECTRIC POWER ASSIST STEERING (EPAS) COMPLETELY OUT AND WHEEL CAN BARELY BE TURNED. NO POWER STEERING. MY FLEX WAS SITTING ON THE TOP FLOOR OF A 7 STORY PARKING GARAGE. I STARTED IT UP TO MOVE DOWN TO GET A CLOSER PARKING SPACE NEXT TO THE FLOOR I WAS ACCESSING. I CANNOT AFFORD THE QUOTED STEERING COLUMN $3000 REPLACEMENT I WAS GIVEN. SOME RECALL IS OUT BUT DOES NOT INCLUDE ALL FORD MODELS WITH THIS APPLICATION, INCLUDING MINE. YOU CALL FORD FOR HELP OR ASSISTANCE AND THEY READ OFF THEIR GIVEN ANSWER... YOUR VEHICLE DOES NOT FALL UNDER THE RECALL.

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Recent Complaints for the 2013 FORD FLEX

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