NHTSA Complaint #11364646 — 2013 FORD FLEX STEERING

Complaint Details

ODI Number	11364646
Vehicle	2013 FORD FLEX
Component	STEERING
Date of Incident	October 16, 2020
Date Filed	October 16, 2020
Mileage	154,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I WAS MAKING A RIGHT TURN ON A RESIDENTIAL STREET AND ALL OF A SUDDEN COULDN'T STEER MY STEERING WHEEL. MY DASH LIT UP LIKE A CHRISTMAS TREE AND GAVE ME A POWER STEERING ASSIST FAULT MESSAGE. I PULLED OVER AND TRIED TO RESTART THE CAR AND IMMEDIATELY GOT THE POWER STEERING ASSIST FAULT MESSAGE AGAIN. IT WAS SCARY AND VERY DANGEROUS. I NOW HAVE NO POWER STEERING AND APPARENTLY MY VEHICLE DOES NOT FALL UNDER THE RECALL. IT IS MY UNDERSTANDING THAT THERE ARE THOUSANDS HAVING THIS ISSUE. IF FORD REALLY CARED ABOUT OUR SAFETY THEY WOULD AT LEAST MEET US HALFWAY WITH THE COST OF REPAIRS. I'M LOOKING AT OVER $2000 OUT OF POCKET. THIS IS FRUSTRATING AND PAINFUL FOR ME AS I HAVE RHEUMATOID ARTHRITIS AND IT CAUSES STRESS ON MY JOINTS TO DRIVE IT AS IS. I AM NOW TERRIFIED EVERY TIME I GET IN MY CAR TO DRIVE.

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