NHTSA Complaint #11218176 — 2013 FORD FLEX STEERING

Complaint Details

ODI Number	11218176
Vehicle	2013 FORD FLEX
Component	STEERING
Date of Incident	January 8, 2019
Date Filed	June 5, 2019
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THIS IS THE SYMPTOM HERE: SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD FUSION VEHICLES WITHOUT A 3.5L ENGINE AND LINCOLN MKZ HYBRID ELECTRIC VEHICLES, 2011 MERCURY MILAN VEHICLES, 2011-2012 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH A 3.5L GTDI ENGINE AND 2013 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH ANY AVAILABLE ENGINE. THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT. CONSEQUENCE IF THE VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT WILL BE REQUIRED AT LOWER SPEEDS, INCREASING THE RISK OF A VEHICLE CRASH. WHAT OWNERS SHOULD DO FORD WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE POWER STEERING CONTROL MODULE (PSCM) FOR DIAGNOSTIC TROUBLE CODES (DTC). IF DEALERS FIND ANY LOSS OF STEERING ASSIST DTCS, THE STEERING GEAR WILL BE REPLACED, FREE OF CHARGE. IF, NO CODES ARE FOUND DURING THE PSCM INSPECTION, THE PSCM SOFTWARE WILL BE UPDATED, FREE OF CHARGE. THE RECALL BEGAN ON JULY 21, 2015. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 15S18.

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