NHTSA Complaint #11420371 — 2013 FORD FLEX STEERING

Complaint Details

ODI Number	11420371
Vehicle	2013 FORD FLEX
Component	STEERING
Date of Incident	June 9, 2021
Date Filed	June 9, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

I was driving down I-285 (Atlanta) with my two daughters in the car and both the “Service Power Steering” and “Service AdvanceTrac” lights came on. About 10-15 min into the drive, it became really hard to turn my steering wheel. We were still about 30 min from our house so I had no choice but to drive very slowly until we could get somewhere safe. While trying to turn off the interstate, my steering wheel completely locked up on me!!! Now my car is at my mother’s house because I couldn’t drive any further in fear of an accident. My mechanic put this car on a computer and no codes showed up. From my understanding there was a recall for this particular issue. The dealer I purchased the car from stated they were not aware of this issue and the car showed no signs that the power steering was about to go out.

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