NHTSA Complaint #11253226 — 2013 FORD FLEX

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS ABLE TO RETRIEVE THE FOLLOWING DIAGNOSTIC TROUBLE CODES: U3000-49 (CONTROL MODULE INTERNAL ELECTRONIC FAILURE), U3000-72 (POWER STEERING CONTROL MODULE FAILURE), U0401 (INVALID DATA RECEIVED FROM ECM/PCM), U0401-72 (LOST COMMUNICATION WITH BCM), AND B1215 (BODY CONTROL MODULE FAILURE). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO BUTCH OUSTALET FORD (LOCATED AT 9274 US 49, GULFPORT, MS 39503, (228) 863-5525) FOR CONSULTATION AND THE CONTACT ASKED WHAT PARTS WERE NECESSARY TO HAVE THE VEHICLE REPAIRED. THE CONTACT WAS REFERRED TO THE PARTS DEPARTMENT. THE CONTACT WAS INFORMED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED (PN: EG12*3504*H). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.