2017 FORD EDGE Engine And Engine Cooling Problems

See attached document for complaint.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that there was coolant intrusion into the cylinder, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure became a recurring failure, and the contact parked the vehicle. The vehicle was no longer driven due to safety concerns. The approximate failure mileage was 74,000.

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was running rough. The check engine warning light was illuminated. Additionally, a fuel odor was detected while the vehicle was being started, and the contact was outside the vehicle. The contact stated that the failure resulted in poor fuel mileage. The vehicle was taken to an independent mechanic, who performed a tune-up and replaced the spark plugs, but the failure persisted. The vehicle was taken to a second independent mechanic, who replaced another spark plug, but the failure recurred. The vehicle was then taken to a third independent mechanic, who determined that there was coolant intrusion into the cylinders, causing spark plug damage, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the engine message was displayed. The vehicle was taken to the local dealer who diagnosed the vehicle and was informed that there was coolant inside the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 65,000

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, there was a misfire coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the check engine warning light was reset; however, the failure persisted. The vehicle was taken to a certified mechanic, where several unknown repairs were performed, and the fuel injectors were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic, where it was diagnosed that there was coolant intrusion in the oil and in the engine. The mechanic recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The manufacturer informed the contact that the repair could not be covered. The failure mileage was approximately 76,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at 65 MPH, the vehicle stalled, with an abnormally strong odor coming from the engine compartment, with the check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 60,536.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was intermittently illuminated while driving. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle received an oil change, and the contact checked the fluids. The contact stated that all the fluid levels were sufficient. The following day that the fiancé checked the fluids, and the coolant level was low. The fiancé refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed with a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under recall or special programs. The contact referenced Technical Service Bulletin: 22-229 (Engine Damage due to Coolant Leak); however the contact was advised that the Technical Service Bulletin was sent to the original owner of the vehicle. The contact stated that the vehicle...

The contact owns a 2017 Ford Edge. The contact stated that while at a stoplight, the engine revved high, idled hard, and shook abnormally. There were unknown warning lights illuminated. The contact stated that the failure was a known issue, and the failure was related to Technical Service Bulletin: 22-2229. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion into the engine. The contact was informed that the cylinders were full of coolant. The dealer retrieved DTC: P0302, indicating a misfire in cylinder #2. The mechanic recommended an engine replacement, but the vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 116,025.

The contact owns a 2017 Ford Edge. The contact stated that upon start the vehicle, the check engine warning light remained illuminated while the vehicle was idling. The vehicle was taken to a local independent mechanic to be diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 81,000.

The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 75 MPH, the message "Engine Coolant Hot" was displayed and the engine warning light was illuminated. The vehicle went into LIMP Mode and the vehicle failed to exceed 10 MPH. The vehicle was pulled over to the side of the road and turned off. The vehicle was restarted after a while and operated as needed. The vehicle was taken to a dealer, where it was diagnosed that the spark plug needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 64,100.

The contact owns a 2017 Ford Edge. The contact stated that while replacing the spark plugs, the contact noticed that the coolant level was significantly low, and the check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine had failed due to coolant intrusion in the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,899.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that coolant intrusion into several cylinders had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program Number: 21N12. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 86,000.

The contacts son owns a 2017 Ford Edge. The contact stated that while his son was driving approximately 35 MPH, there was a misfire coming from the engine. The check engine warning light illuminated shortly afterwards. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinder head, caused by a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,000.

The contact owns a 2017 Ford Edge. The contact stated while driving 35 MPH, the engine light illuminated. The contact stated that the failure was related to Technical Service Bulletin: 19-2208. The vehicle was taken to an independent mechanic who determined that the ignition coil and spark plug was not firing properly in cylinder #3. The vehicle was taken to an independent mechanic, and it was determined the spark plugs were corroded. The vehicle was taken to a local dealer, where it was diagnosed and determined that engine block needed to be replaced. There was no coolant in the reservoir. The contact stated that coolant was leaking into the cylinders. There was white smoke emerging from the exhaust pipe. The vehicle was not repaired. The contact was waiting for warranty approval. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 66,000.

The contact owns a 2014 Ford Edge. The contact stated that upon start the vehicle, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,275.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine cylinders. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 118,395.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to check the coolant level. Upon visual inspection, the contact observed that the coolant level was abnormally low after a recent service. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #2, causing a misfire, and resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 83,000.

The contact owns a 2017 Ford Edge. The contact stated that the heating system was inoperable. The vehicle was taken to an independent mechanic, where the contact was informed that the coolant reservoir was empty, and coolant was added to the vehicle; however, the failure persisted. Additionally, the contact stated that there was white smoke coming out of the exhaust pipe upon starting the vehicle. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion into cylinder #2. The vehicle was taken to the dealer, where the same assessment was made. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked and occupied, the contact’s husband heard an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact stated that an independent mechanic was contacted. The vehicle was taken an independent mechanic where it was diagnosed and determined that the engine block was damaged, there was coolant leaking into cylinder #1 and #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to two independent mechanics and to the dealer, and it was determined that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,635.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine overheated. In addition, there was white smoke coming from the exhaust pipe. No warning light was illuminated. The vehicle was driven to the shoulder of the roadway and turned off. The vehicle was restarted and taken to the dealer where it was diagnosed with engine failure. The contact was informed that the failure was due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warming light illuminated, and the vehicle displayed low coolant level. The engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a mechanic who diagnosed the vehicle and determined that coolant was leaking, and the engine had failed. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer, who confirmed the failure. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.

The contact owns a 2017 Ford Edge. The contact stated that on several occasions while driving at undisclosed speeds, the check engine warning light illuminated. The contact stated that on several occasions, coolant was added to the vehicle, and the vehicle took longer to start. The vehicle was taken to a dealer, where it was diagnosed that there was coolant intrusion in the engine, and the engine block was cracked. The contact was informed that the engine needed to be replaced. The contact related to the failure of the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure. The failure mileage was 81,000.

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was idling roughly. Additionally, the check engine warning light was illuminated while driving. The vehicle was taken to the dealer, who diagnosed the vehicle with coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, the engine was running rough. The contact became aware of an abnormal coolant consumption. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the head gasket was leaking coolant into the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated, and the engine was overheating. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.

The contact owns a 2017 Ford Edge. The contact stated while driving on the highway at 65 MPH, the vehicle experienced a loss in motive power, with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the head gasket was blown, causing coolant intrusion in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,400.

The contact owns a 2017 Ford Edge. The contact stated that the vehicle intermittently failed to start immediately, and several attempts were needed to start the vehicle. The contact stated that whenever the vehicle was started, there was black exhaust coming from the exhaust pipes. The contact stated that there was a misfire while driving at various speeds and while the vehicle was idling. The temperature gauge indicated that the engine was overheating. The contact noticed coolant leaking into the reservoir. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the coolant reservoir was empty due to coolant intrusion in cylinder #1. The contact stated that DTC: P301 and P304 were retrieved. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline...

The contact's daughter owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to Speedy Auto, where it was diagnosed and determined that there was a misfire in cylinder #2 due to coolant intrusion in the engine. The contact was referred to the dealer for further assistance. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 106,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The independent mechanic refilled the coolant reservoir. The contact stated that on a separate occasion, while driving 70 MPH, the engine overheated, causing the contact to wait for a while for the engine temperature to cool down. The vehicle was restarted; however, the failure reoccurred on 4 separate occasions. The contact stated that while the vehicle was at the residence, her husband checked the vehicle and the coolant reservoir was empty, and the vehicle failed to restart. The vehicle was not repaired after the most recent failure. The manufacturer was made aware of the failure...

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where DTC: P0302 was retrieved, indicating a misfire in cylinder #2. The mechanic informed the contact that there was a small amount of coolant leaking into the engine. The mechanic advised the contact to have another vehicle inspection performed in several years. The vehicle was not repaired, and the failure persisted. The vehicle was taken to Auto Zone, where DTC: P0302; was retrieved. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 69,500.

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing rough starts. The check engine warning light was temporarily illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that there was a misfire in cylinder #3. The dealer determined that a tune-up was needed. The tune-up was performed; however, the failure recurred, and the contact noticed that there was an abnormal burning coolant odor coming from the vehicle. The vehicle was taken back to the dealer, where it was diagnosed that there was coolant intrusion in the engine due to a crack in the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was approximately 79,000.

The contact's mother-in-law owns a 2017 Ford Edge. The contact stated that while her mother-in-law was driving at an undisclosed speed from a right turn into traffic, the accelerator pedal was depressed, but the vehicle delayed accelerating as needed, almost causing a crash. The driver continued driving in the right lane. The contact stated that upon test-driving the vehicle the following day, the vehicle failed to accelerate and was undrivable. The contact stated that the vehicle later failed to start and was towed to the dealer. The dealer diagnosed that the engine had failed and needed to be replaced due to coolant intrusion into the engine. The contact stated that the vehicle had previously experienced excessive coolant consumption and was overheating. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered because the VIN was not under...

The contact owns a 2017 Ford Edge. The contact stated while reversing at slow speeds, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the cylinder, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 104,000.

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated to start. The check engine warning light was illuminated. The contact stated that the spark plugs and the engine coils were replaced by an independent mechanic; however, the check engine warning light remained illuminated. The mechanic then performed a pressure test and determined that there was coolant intrusion into the engine block. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to an unknown dealer, where it was confirmed that there was coolant intrusion into the engine block. The contact was informed that the vehicle was not covered under a recall or a warranty. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The contact was then referred to the NHTSA Hotline to file a vehicle safety complaint. The failure mileage was approximately...

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle had experienced rough idles upon startup, and there was white smoke coming out of the exhaust pipes. The vehicle was taken to the local mechanic, who diagnosed that there was coolant intrusion in the engine cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer and the local dealer were notified of the failure and informed that the vehicle was not eligible for related extended warranty coverage. The failure mileage was 50,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle stalled. The check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked into the third cylinder, which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted and referred the contact to the manufacturer for further assistance. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 114,000.

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting with the check engine warning light illuminated. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine while depressing the accelerator pedal. The vehicle was initially taken to an independent mechanic where the spark plugs, and ignition coils were replaced. Despite the engine repair, the failure returned, and the vehicle was taken back to the independent mechanic. The mechanic performed another diagnostic test and discovered that there was coolant intrusion into the engine. The vehicle was then taken to a local dealer where the vehicle was diagnosed with the same failure as the independent mechanic and the contact was informed that the engine long block needed to be replaced and the contact was provided an estimate for a new engine. The manufacturer was notified of the failure...

The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into several cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 108,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the independent mechanic, who determined that coolant intrusion into various cylinders had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.

The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly. The contact stated that there was a misfire in the engine that nearly caused the vehicle to stall while driving. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, and the contact was informed that the coolant level was very low. The contact stated that the failure was recurring. The contact returned the vehicle to the same mechanic who diagnosed the vehicle and determined that coolant was leaking into the engine and the engine was misfiring. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 46,126.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact proceeded to use a diagnostic scanner and retrieved a code for a misfire in cylinder #3. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and it was confirmed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,920.

The contact owns a 2017 Ford Edge. The contact stated that during start up, the vehicle was shuddering and vibrating abnormally with the check engine warning light illuminated. The vehicle was taken to the local dealer who replaced the purge valve and spark plugs but the failure persisted. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders. The contact was advised that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 77,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into various cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 117,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #3, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust, and the heat was inoperative. The check engine warning light was intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 82,070.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who observed a misfire in cylinder #2, due to coolant intrusion, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,000.

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the cylinder head, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 73,000.

The contact owns a 2017 Ford Edge. The contact stated that after having an oil change performed on the vehicle, the check engine warning light illuminated. In addition, the engine was shaking abnormally while starting the vehicle. The vehicle was taken back to the dealer, where a diagnostic test was performed. The diagnostic test indicated a possible engine failure. The contact was informed that due to the high volume of customers, it would be weeks before an extensive diagnostic test could be performed on the vehicle. The vehicle was taken to another dealer where an extensive diagnostic test was performed. The diagnostic test showed coolant intrusion into cylinder #1. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was 66,400.