NHTSA Complaint #11680591 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle received an oil change, and the contact checked the fluids. The contact stated that all the fluid levels were sufficient. The following day that the fiancé checked the fluids, and the coolant level was low. The fiancé refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed with a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under recall or special programs. The contact referenced Technical Service Bulletin: 22-229 (Engine Damage due to Coolant Leak); however the contact was advised that the Technical Service Bulletin was sent to the original owner of the vehicle. The contact stated that the vehicle was purchased used. The manufacturer was not made aware of the failure but provided no assistance. The failure mileage was approximately 74,000.