2017 FORD EDGE — Problems, Recalls & Safety Data

On February 14th while operating the vehicle I experienced a braking failure where the brake pedal went to the floor and braking distance was increased. I had the vehicle towed to Ford of Columbus in Columbus, IN on the morning of Feb. 16th where it was confirmed that the rear brake hose had blown due to the associated recall. The failure is exactly due to the recall as acknowledged by both Ford Motor Company and the dealership. Ford Corporate acknowledged (case number XXX) that the repair should not be my financial responsibility yet they continue to demand that I pay out of pocket now for an interim repair because the "official" fix is not ready. By refusing to authorize a no cost repair for a vehicle that has already failed due to their recall, Ford is denying a safety remedy and forcing me to bear the financial burden of a known defect. I do not believe it is my responsibility to pay now and then have to jump through hoops to seek a refund at a "later date" determined by Ford. This is a deceptive and bad faith practice by Ford. I have called Ford Motor Company twice and have utilized the chat once. I have not heard back from the dealership in nearly 24 hours since asking for an update on the status of the repair that I have since approved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2017 Ford Edge with the famous coolant intrusion problem that has now caused me to need a new engine and Ford won't do anything to help me. This has been a known problem due to a defect in the way the engine was made that allows coolant to enter the cylinders. Now I am out $5,000 due to needing a new engine. Ford issued a TSB for this problem but no actual recall, leaving thousands of people with costly repair bills.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact stated that while driving approximately 20 MPH and approaching a red light, the brake pedal was depressed, and the vehicle slowed down slightly, but the brake pedal went to the floorboard, and the vehicle continued rolling. The contact pumped the brake pedal, and the brake pedal went back to the normal position. The contact stated that the failure reoccurred when the brake was depressed again. The vehicle was coasted to a parking lot, and the contact became aware that the brake fluid reservoir was empty. Brake fluid was purchased from an Auto Parts Store and added to the brake fluid reservoir; however, the brake fluid immediately drained from the vehicle. The vehicle was then towed to the residence. The vehicle was not diagnosed or repaired. The dealer was contacted, and the contact was advised that parts for the recall repair were not yet available. The manufacturer was notified of the failure. The failure mileage was 185,000.

Coolant intrusion into cylinder 2 causing misfire in cylinder 2 and subsequent P0302 error code. Coolant level drops in reservoir and engine begins to overheat unless turned off.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at 55 MPH and depressing the brake pedal, the brake pedal travelled to the floorboard. The vehicle jerked, made an abnormal grinding sound, and there was a delay in responding, causing the braking distance to be extended. An unknown warning light was intermittently illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the front brake hoses and the rear brake hoses needed to be replaced; however, the contact was informed that the part for the recall repair was not yet available. The contact requested a trade; however, the request was denied. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.