NHTSA Complaint #11716934 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at 55 MPH and depressing the brake pedal, the brake pedal travelled to the floorboard. The vehicle jerked, made an abnormal grinding sound, and there was a delay in responding, causing the braking distance to be extended. An unknown warning light was intermittently illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the front brake hoses and the rear brake hoses needed to be replaced; however, the contact was informed that the part for the recall repair was not yet available. The contact requested a trade; however, the request was denied. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.