NHTSA Complaint #11718696 — 2017 FORD EDGE

On February 14th while operating the vehicle I experienced a braking failure where the brake pedal went to the floor and braking distance was increased. I had the vehicle towed to Ford of Columbus in Columbus, IN on the morning of Feb. 16th where it was confirmed that the rear brake hose had blown due to the associated recall. The failure is exactly due to the recall as acknowledged by both Ford Motor Company and the dealership. Ford Corporate acknowledged (case number XXX) that the repair should not be my financial responsibility yet they continue to demand that I pay out of pocket now for an interim repair because the "official" fix is not ready. By refusing to authorize a no cost repair for a vehicle that has already failed due to their recall, Ford is denying a safety remedy and forcing me to bear the financial burden of a known defect. I do not believe it is my responsibility to pay now and then have to jump through hoops to seek a refund at a "later date" determined by Ford. This is a deceptive and bad faith practice by Ford. I have called Ford Motor Company twice and have utilized the chat once. I have not heard back from the dealership in nearly 24 hours since asking for an update on the status of the repair that I have since approved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)