NHTSA Complaint #11717229 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact stated that while driving approximately 20 MPH and approaching a red light, the brake pedal was depressed, and the vehicle slowed down slightly, but the brake pedal went to the floorboard, and the vehicle continued rolling. The contact pumped the brake pedal, and the brake pedal went back to the normal position. The contact stated that the failure reoccurred when the brake was depressed again. The vehicle was coasted to a parking lot, and the contact became aware that the brake fluid reservoir was empty. Brake fluid was purchased from an Auto Parts Store and added to the brake fluid reservoir; however, the brake fluid immediately drained from the vehicle. The vehicle was then towed to the residence. The vehicle was not diagnosed or repaired. The dealer was contacted, and the contact was advised that parts for the recall repair were not yet available. The manufacturer was notified of the failure. The failure mileage was 185,000.