NHTSA Complaint #11661493 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting with the check engine warning light illuminated. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine while depressing the accelerator pedal. The vehicle was initially taken to an independent mechanic where the spark plugs, and ignition coils were replaced. Despite the engine repair, the failure returned, and the vehicle was taken back to the independent mechanic. The mechanic performed another diagnostic test and discovered that there was coolant intrusion into the engine. The vehicle was then taken to a local dealer where the vehicle was diagnosed with the same failure as the independent mechanic and the contact was informed that the engine long block needed to be replaced and the contact was provided an estimate for a new engine. The manufacturer was notified of the failure but offered the contact no assistance. The contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 93,000.