NHTSA Complaint #11676248 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated while driving 35 MPH, the engine light illuminated. The contact stated that the failure was related to Technical Service Bulletin: 19-2208. The vehicle was taken to an independent mechanic who determined that the ignition coil and spark plug was not firing properly in cylinder #3. The vehicle was taken to an independent mechanic, and it was determined the spark plugs were corroded. The vehicle was taken to a local dealer, where it was diagnosed and determined that engine block needed to be replaced. There was no coolant in the reservoir. The contact stated that coolant was leaking into the cylinders. There was white smoke emerging from the exhaust pipe. The vehicle was not repaired. The contact was waiting for warranty approval. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 66,000.