2019 JEEP CHEROKEE Steering Problems

While driving the car, the shifting mechanisms are not working correctly. Stalling, hard shift etc. Causing jolts, and sudden stop/start movements. I was driving in the snow when my car jolted and was unable to stop on the ice leaving me in the snow bank. Went to put it in 4wd and the 4wd wouldn’t work. Brought it to the dealer repair shop where the recall was determined as the culprit. I have waited a year for the recall with no news, updates and being unable to drive my car.

My vehicle is under an open safety recall 01C involving the PTU system, and there has been no remedy available for nearly a year. This defect caused a dangerous and sudden loss of acceleration while I was driving, and the manufacturer has still provided no fix, and no support through the dealership. The incident occurred when I was stopped at a red light. When the light turned green,I pressed the gas and the vehicle immediately made a loud grinding/shaking noise, shuddered violently, and lost all propulsion. The car would barely move. I was extremely lucky that there was a parking lot directly next to the intersection, and with the tiny amount of movement left,I was able to coast into it. If this failure had happened anywhere else—on a highway, in the middle of an intersection, or without a place to pull off—I could have been rear-ended or caused a collision....

Driving from Pittsburgh to Philadelphia, then To DC, then VA, power steering service show up and caused my jeep hard to turning. Completely unexpected. I just got them 2 month ago.

Steering powering went out. Dealerships said power steering was blown.

Vehicle is hard to turn since it is locked in to all wheel drive . I had Northtown Jeep ( dealership) look at it and they knew what it was just after one quick ride around the building. The car has 28543 miles on it and is out of warranty. They told me that the PTU was faulty and that also caused damage to the rear differential. This vehicle from day one sounded and felt a bit (odd) but I just figured that this was normal but it wasn't until this year when leaving the driveway that it got to the point that we could not even drive the car.The dealership said it would cost roughly 6800.00 to repair both the ptu and the differential, which I can not afford.

During certain temperatures my cars emergency brake light will come on, engine light the abs light all at once and the steering wheel will stiff up this used to happen to my 2004 Jeep grand cherokee now it’s with my new 2019 Jeep Laredo

Am concerned about theses vehicles even being on the roadways with no resolution to the safety recall being resolved. Reported in Jan 2025, no resolution yet. for 8 months? "Parts are not available". It appears by documentation that if you are in the states you can get a dealer to check via software to detect and monitor for excessive wear within a PTU. If PTU failure is confirmed by software, FCA US will replace the PTU for all impacted customers experiencing messaging related to the defect to replace the PTU. Warranty extension terms and unlimited years/unlimited mileage. Why can we not check the vehicle out at a Canadian Dealer to confirm what we are potentially driving down our busy highways?

I’m having power steering issues , when i start my vehicle the power steering light comes on and my steering wheel locks up

PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.

Delamination of the Display can have settings that affect the way the vehicle physically brakes and steers that are configured via the Uconnect system. Needs replaced

The contact owns a 2019 Jeep Cherokee. The contact stated that after restarting the vehicle, the steering wheel became difficult to turn in either direction. The contact stated that the messages for the ABS, Traction Control, and Parking Brake were displayed. The cause of the failures were not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000.

While idling, especially at red lights or in park, my 2019 Jeep Cherokee vibrates noticeably. This happens almost daily, and the vibrations are felt throughout the cabin, particularly through the steering wheel and seat, and has caused my phone to fall off its mount while driving. The issue has been consistent and now appears to interfere with the Auto Start-Stop feature. On several occasions, the vehicle has struggled to restart after the engine auto-shuts off at a traffic light, raising concerns about reliability and safety. I brought the vehicle to a Jeep dealer, and I was told that because this is not a recall issue, there is nothing they can do. No warning lights or diagnostic codes were found. However, the problem persists and affects the vehicle’s comfort and function. It also poses a potential safety risk due to distraction and instability at idle. The vehicle has not been inspected...

The contact owns a 2019 Jeep Cherokee. The contact stated while reversing out of a parking space at approximately 5 MPH, the vehicle lost power steering functionality. The contact used an excessive amount of effort to maneuver the steering wheel. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who failed to diagnose and remove the steering gear rack and pinion. The mechanic determined there was a short circuit in the electrical system for the power steering. The contact stated that the short circuit had caused the rack and pinion to burn out and fail. The mechanic then replaced the wire and the rack and pinion again. Approximately 3 days later, while driving approximately 30 MPH the failure reoccurred. The vehicle was returned to the mechanic who then brought the vehicle to the dealer who would be better equipped to repair the vehicle. The dealer...

Stalls and loss of control of vehicle

I bought a 2019 Jeep Cherokee Limited used on July 30, 2024. Through the rest of the year I experienced a short sharp sudden pull from the steering wheel to the right and left. This happens frequently, several times in every drive. I had tires replaces and suspension balanced on March 5, 2025. This did not change the issue. When driving, the vehicle pulls left or right randomly especially at higher speeds. It is scary to be on highway and suddenly be pulled toward another lane. I have no open recalls and my mechanic can not locate the problem. I am very concerned. It is not safe so I do not travel far because of unsolved situation. Please provide a means to solve this 2019 Jeep Cherokee Limited V6 issue

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 MPH, the vehicle lost motive power, the steering wheel became difficult to maneuver, and the vehicle stalled. The contact stated that several unknown warning lights were illuminated before the screen went black. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired; however, the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

My SVC4wheel is unavailable temporarily service needed is on been on since I got jeep recently I was thrown into a ditch and wasn't able to control the jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall jeep just had from 2017-2019 jeep Cherokee. I have exact same issue. My jeep acts like it wants to always stall which is part of the recent recall lose of power to the power transfer unit b could become damage band stall . My jeep has exactly same issues as that recall and I was out in a ditch due to lack of power to put it in 4 wheel drive.

ChatGPT You said: My jeep 2019 is losing power and steering which lead em.to.collide with a pole to stop the vehicle in was going around 30 mph and the brakes also stopped working write me a complaint answering these questions with my story What component or system failed or malfunctioned, and is it available for inspection upon request? How was your safety or the safety of others put at risk? Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear ChatGPT said: ChatGPT Complaint Regarding Vehicle Malfunction – 2019 Jeep To Whom It May Concern, I am writing to formally report a serious safety issue with my 2019 Jeep,...

Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the power steering assist failed to operate as intended, with the "Repair Power Steering" message displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with a defective rack and pinion. Upon investigation, the contact discovered NHTSA Campaign Number: 19V637000 (Steering); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

We have had numerous incidents with our vehicle starting at about 20,000 miles and still happening at 39,000 miles. While driving all of the lights come on, on the dashboard while at the same time the car loses power - losing brakes and power steering. Most recently, the car locked itself after closing the door, the radio has completely turned off to a black screen, eventually restarts itself. While stopped at a red light, it felt like I got rear ended, a bang sound and the car jerked forward. We have only had Jeep dealerships work on the car. The PCM has been replaced, as well as the alternator. They did find a small wire that was rubbing and repaired that as well, However, the problem still persists. This is a major safety issue, I feel this car should not be on the road, we are lucky that no one...

PTU blew out on the highway at 68mph. Loss of steering. PTU was replaced at a Jeep dealership and has also failed. I’m now having svc 4wd and ACC unavailable. This is unacceptable

I own a 2019 Jeep Cherokee. While driving approximately 50-60 MPH, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks to be a common issue with this vehicle. No warning light illuminated, mileage at time of initial problem was 36,000.

The 4WD service light is on. It isn’t driving right. The internet says thousands of people have similar issues- all reporting the same thing. And defective PTU units are listed as the cause.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the electric power steering was not functioning properly. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that an unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V637000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 40,000.

I was involved in a single vehicle accident at 5 am on October 5, 2023 on a rural road in Deland, Florida. I was on an unfamiliar road with a sharp curve and as I was trying to slow down the I was unable to slow down or steer the vehicle. It slammed into a cluster of trees and immediately the engine caught fire. I crawled out of the vehicle in pain from the force of the crash and was disoriented. A good Samaritan came to my aide and called the Volusia County Sherriff. I can remember my 2019 Jeep Cherokee Latitude was fully engulfed in very intense flames in less than 8 minutes. It was so intense it set fire to the wooded area. This wasn't the first problem I had with this vehicle. I purchased this vehicle new from a dealer in Bowie, MD in 2019. Since that...

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality. The contact stated that the steering wheel became firm. The service power steering warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due to a faulty steering gear. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 72,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 60 MPH, the steering wheel was pulling to the right and the left. The contact stated that the movement was very slight; however, the failure required corrective steering to maintain the position in the lane. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, but the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 12,000.

My steering and braking go completely out of control when my Uconnect radio goes crazy and switches to different stations,modes etc. I lost control of my steering and braking which lead me to run a red light and nearly crash.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the steering wheel seized. The contact was able to veer to the side of the road. The message "Service Power Steering" was displayed. The contact was able to drive to the residence. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.

While driving at highway speeds the vehicle engine stalled. I was unable to restart the vehicle after multiple attempts during rush hour traffic. The check engine light is now on and AC has failed as well, vehicle was limped to a dealership. There was a known recall that was repaired back in 2018 on this vehicle but it appears to have come back.

My car just stated acting up I got several warnings, start stop not working, all the systems falling, I have checked battery and alternator but not luck it still have the same issues. Transmission not shifting. It died while I have’s driving on a really busy highway, luckily I was able to pull over.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 75 MPH, the steering wheel suddenly jerked back and forth and locked. The message "Power Steering Assist Failure" was displayed. The contact stated that he was able to pull to the side of the road by using an excessive amount of physical strength. The contact had found other means of travel, and the vehicle remained on the side of the road of the highway. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. The approximate failure mileage was 90,000.

Electronic steering warning light came on. While driving the steering wheel tightens then loosens. It has not been right since the recall was on it and it was taken and repaired.

The vehicle shakes and pulls Riverside auto marinette Wisconsin said 2600.00 to fix the rack and pinion

Steering is jerking from left to right and hard to keep straight. Feels like you're fighting the wheel. Steering wheel tightens and can be hard to keep on the proper side of the road which is dangerous. Reported to dealer shortly after I purchased car. No action was taken by dealer.

power steering went out while driving down the interstate at 70 MPH. The dealership said that the rack and pinnon had to be replaced. The Jeep has less than 60,000 miles on it. This is unacceptable for a product of this expense and quality.

I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was...

While attempting to accelerate from a stop on a slight incline the battery light came on and I was unable to move forward I was in drive pushing the accelerator but rolling backwards and the power steering stopped working. I put the Jeep in park turned it off and restarted but the same thing happened. After the third or fourth try the Jeep resumed normal operation.

Vehicle stalled when slowing to a stop prior to coming to a complete stop, power steering went out and loss of vehicle control almost causing wreck 7/15/22.

Was driving on the interstate and power steering went out suddenly and vehicle became very hard to control and get off the road

2019 JEEP Cherokee Trailhawk started making a "cluncking” noise in the front suspension/steering at 12k miles. Reported the issue to the dealer @15k service (July 2020). Dealer stated there was no issue. Reported the noise again at 22k miles (March 2021)-dealer stated that engine oil leak was getting into an electrical plug for the front power transfer/traction control modules and activating features that caused the noise, which dealer “addressed” by stopping the leak. The “cluncking” noise continued getting louder. At about 28k miles, i drove through a puddle of water and the vehicle lost steering control--it pulled hard to the right and needed strong persistent correction to avoid going off-road. I got a wheel alignment and rotated the tires just-in-case. "Clunk" noise continued and every time car hits a puddle/wet pavement with both tires, it pulls to the right, risking loosing total control if i don’t anticipate the pull. Took...

I was driving on the highway with cruise engaged at 72 mph. I suddenly lost my power steering. Exited highway immediately to investigate the warning light on the dashboard. Turned the car off for about 3 minutes, but power steering did not reset. Limped the vehicle home where it sits today. Mileage of vehicle is 45050.

The power steering in my vehicle went out while driving down a major road (speed limit 55 mph) with curves in the road. There were no warning lamps or symptoms of concern prior to the power steering going out causing the vehicle to lock up and the inability to turn or steer the vehicle. Then a “service power steering” light turned on. The vehicle is currently at Dodge Jeep Ram of Troy, AL waiting to be fixed. I was notified today, that the vehicle will need the power steering rack replaced.

I had the exact same power steering concern as other drivers have reported to Jeep: HOMERECALLSSafety Recall V99 – Steering Gear – 2019-2020 Jeep Cherokee RECALLSSafety Recall V99 – Steering Gear – 2019-2020 Jeep Cherokee oemdtc September 19, 2019 No Comments August 29, 2019 NHTSA CAMPAIGN NUMBER: 19V637000 Steering Rack Gear May Fail A loss of steering control increases the risk of a crash. NHTSA Campaign Number: 19V637 Manufacturer Chrysler (FCA US LLC) Components STEERING Potential Number of Units Affected 5,294 We were stuck on the side of the road when the vehicle stopped. Baxter Jeep said they could do nothing so charged $2,195.55 to have issue fixed. Called Jeep case number 82521843 and they said they are unable to assist with cost of safety issue due to being out of warranty.

On saturday 3/5/22 around 2:30 pm i was driving and the engine shut off on midlle of street. No warning or any previus signs. On sunday 3/6/22 i got a low oil presure warning ligth. The safety of my family and any person around us was at risk becouse my vehicle was in movement, it could have couse an accident luckily i was driving in a street at low speed if it had happened at high speed it could be really bad. There was not an accident for police to report and today is sunday so the jeep corporation does not work on sundays, so no one have inspected the problem. Like i stated on the day after the engine shut off i got a low oil pressure warning light on the dashboard. I have read some information on internet of issues were the tiger jeep engine shuts of and...

The Power Transfer Unit is malfunctioning and steering wheel sometimes out of control.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle was shaking. There was an abnormal noise detected from the front and rear of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was working as designed. The vehicle was taken to the local dealer who informed the contact that there was an unknown issue with the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was unknown.

My husband and my son were driving my Jeep on the highway going 70 MPH when with no warning there was absolutely NO power steering and almost went off the road over an embankment. Luckily it was my husband driving because I would not have been able to control the car. When researching this year of Jeep, there is a recall for this issue on only a certain number of vehicles, but of course when I put my VIN in my vehicle is not on the recall list and I also see several complaints of the same issue with the steering and not being on the recall list. This is a HUGE safety issue and NEEDS to be address immediately.

This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering...