NHTSA Complaint #11687102 — 2019 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11687102
Vehicle	2019 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	March 28, 2025
Date Filed	September 13, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Vehicle is hard to turn since it is locked in to all wheel drive . I had Northtown Jeep ( dealership) look at it and they knew what it was just after one quick ride around the building. The car has 28543 miles on it and is out of warranty. They told me that the PTU was faulty and that also caused damage to the rear differential. This vehicle from day one sounded and felt a bit (odd) but I just figured that this was normal but it wasn't until this year when leaving the driveway that it got to the point that we could not even drive the car.The dealership said it would cost roughly 6800.00 to repair both the ptu and the differential, which I can not afford.

Related Complaints for the 2019 JEEP CHEROKEE

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#11718795 — February 18, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a clu...

#11718849 — February 18, 2026 — See attached document for complaint.

Recent Complaints for the 2019 JEEP CHEROKEE

#11719313 — ENGINE — February 20, 2026 — My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they coul...

#11719313 — UNKNOWN OR OTHER — February 20, 2026 — My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they coul...

#11719313 — VEHICLE SPEED CONTROL — February 20, 2026 — My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they coul...

#11719121 — ELECTRICAL SYSTEM — February 19, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the transmission unexpectedly do...

#11719121 — ENGINE — February 19, 2026 — The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the transmission unexpectedly do...