NHTSA Complaint #11719473 — 2019 JEEP CHEROKEE

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to Firestone, where it was diagnosed, and DTC: C14A7-97 was retrieved. The contact was informed that the code indicated that the transfer case range position sensor was obstructed or blocked. The contact was informed that the failure was due to the Power Transfer Unit (PTU). The second diagnostic code was U0010-00, which involved the Instrumental Panel Cluster (IPC) and the Controller Area Network (CAN) interior box. The third code was U0140, which involved the "Lost Communication with Body Control Module (BCM)”. The vehicle was not repaired. The vehicle was then taken to a transmission specialty shop, where the DTC codes were confirmed. The vehicle was not repaired. The vehicle was then taken to the dealer, where the diagnostic codes were confirmed. The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 121,000.