NHTSA Complaint #11662887 — 2019 JEEP CHEROKEE

While idling, especially at red lights or in park, my 2019 Jeep Cherokee vibrates noticeably. This happens almost daily, and the vibrations are felt throughout the cabin, particularly through the steering wheel and seat, and has caused my phone to fall off its mount while driving. The issue has been consistent and now appears to interfere with the Auto Start-Stop feature. On several occasions, the vehicle has struggled to restart after the engine auto-shuts off at a traffic light, raising concerns about reliability and safety. I brought the vehicle to a Jeep dealer, and I was told that because this is not a recall issue, there is nothing they can do. No warning lights or diagnostic codes were found. However, the problem persists and affects the vehicle’s comfort and function. It also poses a potential safety risk due to distraction and instability at idle. The vehicle has not been inspected by the manufacturer, police, or insurance. The component is available for inspection upon request.