2015 FORD EXPLORER Structure Problems

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle, causing the driver and the passenger to experience nausea and dizziness. No medical assistance was required. The contact was concerned that there was possibly carbon monoxide hazard inside the vehicle while driving. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding ethe failure, but no assistance was provided. The contact was informed of NHTSA Action Number: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that whenever it rained or snowed, water was entering the vehicle from the A-pillar trim seal, covering the floorboard. The dealer was contacted and confirmed that parts were not available for the recall repairs. The manufacturer was not made aware of the issues. The failure mileage was approximately 192,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing into the driveway at approximately 2 MPH, the rear-view camera image went blank. The vehicle had been experiencing intermittent loss of the back over prevention camera function for approximately one year. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure with the camera. The failure mileage was approximately 87,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. While driving approximately 70 MPH, the front passenger’s side A-pillar trim detached and struck another vehicle. In reverse, the rearview camera failed to display a clear image behind the vehicle. The local dealer was contacted on several occasions. The vehicle was not diagnosed or repaired due to parts not being available. The vehicle was taken to a local Auto-Glass shop, where the vehicle was repaired at the owner's expense. The vehicle was repaired; however, the failure reoccurred and was temporarily repaired using tape. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure....

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated while driving approximately 65 MPH, the front driver’s side A-pillar trim detached and flew off onto the roadway. Upon further inspection, the contact noticed that the front passenger’s side A-pillar trim was loose. The contact stated that while reversing, the rearview camera failed to display a clear image. The vehicle was taken to a local dealer, where it was trim was temporary replaced with tape. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera failed to activate; however, on other occasions, the screen displayed properly. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but informed the contact that parts for the recall repairs were not currently available. The failure mileage was approximately 95,000.

The contact owns a 2015 Ford Explorer. While the contact's wife was driving at an undisclosed speed, there was a loud, windy sound coming from the windshield. The contact stated that the A-pillar trim and attachments had detached from the vehicle. The technician at the dealer went to the residence and inspected the vehicle twice. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that parts would be available within two weeks. The parts had not been available for two years. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure, but was unsure if a complaint was filed. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at 80 MPH, the driver’s side exterior A-pillar trim detached and separated from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where black tape was used to secure the A-pillar trims. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention. The contact stated that the A-pillar trims were cracked and loose. The contact stated that the rear-view camera operated as designed; however, there was no audible chime while the camera was operational. The local dealer was contacted for updates on parts availability and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Champaign Number: 24V031000 (Structure). The contact stated that the driver’s and passenger’s side A-pilar trims were partially rotted. The vehicle was taken to a dealer where it was diagnosed and determined that that the exterior A-pillar trims needed to be replaced, but the parts were not currently available. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that intermittently, the back-over prevention camera displayed a distorted image, was black, or displayed a message to contact the dealer. The dealer was not contacted. The manufacturer was not made aware of the issues. The failure mileage was 94,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 MPH, the driver’s side A-pillar windshield trim began to detach from the vehicle. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while attempting to reverse, the rearview camera became inoperable, and the rearview image appeared blurry. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 81,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that the remedies were not yet available. The manufacturer was not made aware of the issues. The contact had not experienced a failure.

See attached document for complaint. I am writing in regard to an open recall on my Ford Explorer. In February 2024 I received a letter from Ford about a safety recall notice, 24S02/HNTSA, explaining that A-pillar applique trim clip attachment was improperly assembled. Then, another letter from Ford in October 2025, marked “Important Safety Recall”. The driver’s side A-pilar applique trim fell off while driving on interstate I-64 in Virginia. Fortunately, no accident resulted. I have been to my dealership in Williamsburg, Virginia several times for service for this problem and I am always told there are no parts available. Over time I have purchased 5 ford vehicles and always was satisfied with them. This brings me to ask when may I expect proper resolution for this problem?

See attached document for complaint. I've got a 2015 Ford Explorer. A recall letter was sent to me over two years ago. The issue was the exterior a-pillar applique trim clip. I have been trying to get this taken care of over two years now. All the Ford Dealerships in my area tell me is we don't have the parts in. I'm a very patient person but this has become ridiculous. I would very must appreciate some help in getting this matter resolved.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The contact stated that while driving at 65 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted and inverted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the road's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated.  The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact stated that the back over prevention camera was inoperable. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer informed the contact that parts were on back order. The manufacturer was contacted and opened a case. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim had detached, allowing water into the vehicle after rainfall, and the infotainment screen was foggy. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 75 MPH, the front passenger’s side A-pillar trim detached. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,200.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 65 MPH on the freeway, the driver's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact later applied tape around the A-pillar. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The dealer was notified of the failure and secured the passenger's side windshield exterior A-pillar trim with tape at the residence. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted when the failure initially occurred, and informed the contact that the parts would be available in a few months. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 19V435000 (SUSPENSION), 21V537000 (SUSPENSION), 24V031000 (STRUCTURE), and 25V695000 (BACK OVER PREVENTION); however, parts for the recall repairs were not yet available. The contact stated that while driving at various speeds, the contact heard outside noises inside the vehicle. In addition, the contact stated that when the heater was activated, the front windshield made an abnormal sound and then shifted. The contact stated that on a separate occasion, while the vehicle was parked at the residence, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The vehicle was taken to a glass specialty shop, and the front windshield was replaced. The contact stated that the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The...

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera image was blurry, nearly causing the vehicle to strike a bicyclist. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 49,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). In addition, the screen displayed a black screen, or occasionally fail to turn on. The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Check Rear-view Camera" was displayed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated that the failure had occurred since the vehicle was purchased. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trims detached and flew off the windshield. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not available. In addition, the contact stated that the driver's side exterior trim had detached approximately two years ago, and the vehicle was taken to the dealer. The vehicle was repaired, and the contact paid out of pocket for the repair. The contact stated that the dealer had gone out of business. The failure reoccurred. The contact stated that the concern was that the vehicle would be repaired. The manufacturer was made aware of the failure,...

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver’s side windshield exterior A-pillar trim cracked and flew off the vehicle. The contact stated that months later, the passenger’s side windshield exterior A-pillar trim cracked and flew off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the part was still not available for the recall repair. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that there was water leaking inside the vehicle through the passenger's side windshield, on the lower right, which required the contact to manually scoop water out of the cabin of the vehicle. The dealer was contacted and confirmed that the parts were unavailable for the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the A-pillar trim had detached from the vehicle. The vehicle was taken to the local dealer, who informed the contact that the parts were on back order until January 2026. The dealer confirmed that the trim seal was loose. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 222,610.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts needed for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the back-over prevention camera displayed a distorted or reversed image while in reverse. Occasionally, the screen was blacked out or was white. An alarm sounded from the camera system even while the vehicle was not in reverse. The failures occurred intermittently but became more persistent. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that the windshield exterior A-pillar trims had become loosened. A mobile technician from the dealer applied tape to the trim pieces as a temporary repair at the residence. Additionally, the contact stated that while reversing, the rearview camera image was distorted, intermittent, or black. The message that the camera was inoperable and to contact the dealer was displayed. The contact had received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention), and related the failures to the recall; however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 150,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and an appointment was scheduled to have the recall repair performed. After waiting for approximately two hours, the contact was informed that the part was unavailable, and the dealer placed duct tape on the A-pillar trims to prevent the failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 35 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear-view Camera Inoperable" was displayed on the instrument panel. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated...

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims were loose. The vehicle was taken to the local dealer, where it was inspected, and the parts were ordered to repair the vehicle. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while driving at 60 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion, the contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.

The contact owns a 2015 Ford Explorer. The contact stated that the driver's side A-pillar trim had become loose and was almost blown off the vehicle by the slipstream. Additionally, the contact reported that the rear-view camera was intermittently black. The contact was aware of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair for the recall repairs. The contact had taken the vehicle to a local dealer and was informed that parts for the recall repairs were not yet available. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated while driving 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the rearview camera failed to function as intended while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. A dealer was not contacted, and the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was...

The contact owns a 2015 Ford Explorer. The contact received notification in March 2024 of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the trim on the passenger’s side A Pillar and the driver's side were loose, and both trims were cracking from the top and the bottom. The contact called a local dealer and was informed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 152,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION), 24V031000 (STRUCTURE), and 25V695000 (BACK OVER PREVENTION). However, the parts for the recall repairs were not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the visibility, which prevented the safe operation of the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). While driving 65 MPH, there was an abnormally loud sound detected, which startled the occupants, and the A-pillar trim detached from the vehicle. The trim was flapping and causing damage to the side window. The contact's husband was able to secure the trim with duct tape. The local dealer was contacted, who informed the contact that the interior parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 151,652.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 75 MPH, the front driver’s side A-pillar trims detached and blew off onto the road. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 75 MPH, the contact observed a vibration noise emanating from the top of the windshield. The contact stated that the vehicle was steered to the side of the road and inspected, where he observed that the driver’s side exterior A-pillar trim was sticking out. The contact stated that after a month, the passenger’s side exterior A-pillar trim was also sticking out. The contact used tape to reduce the flapping noises while driving at speeds over 65 MPH. The vehicle was then taken to a dealer, but was not diagnosed; however, the contact was advised that parts were not available for the recall repair. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a...

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). In addition, the rearview camera moved independently while in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing safe operation of the vehicle. The contact was unsure if any warning lights were illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image appeared blank. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repair were not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) approximately two years ago; however, the part to do the recall repair was not available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving on two occasions at 55 MPH, the A-pillar trims detached and flew off the vehicle. The vehicle was taken to a dealer, where the recall repair could not be performed due to parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 212,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.