NHTSA Complaint #11708747 — 2015 FORD EXPLORER

See attached document for complaint. I am writing in regard to an open recall on my Ford Explorer. In February 2024 I received a letter from Ford about a safety recall notice, 24S02/HNTSA, explaining that A-pillar applique trim clip attachment was improperly assembled. Then, another letter from Ford in October 2025, marked “Important Safety Recall”. The driver’s side A-pilar applique trim fell off while driving on interstate I-64 in Virginia. Fortunately, no accident resulted. I have been to my dealership in Williamsburg, Virginia several times for service for this problem and I am always told there are no parts available. Over time I have purchased 5 ford vehicles and always was satisfied with them. This brings me to ask when may I expect proper resolution for this problem?