NHTSA Complaint #11716968 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated while driving approximately 65 MPH, the front driver’s side A-pillar trim detached and flew off onto the roadway. Upon further inspection, the contact noticed that the front passenger’s side A-pillar trim was loose. The contact stated that while reversing, the rearview camera failed to display a clear image. The vehicle was taken to a local dealer, where it was trim was temporary replaced with tape. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.