NHTSA Complaint #11696138 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). While driving 65 MPH, there was an abnormally loud sound detected, which startled the occupants, and the A-pillar trim detached from the vehicle. The trim was flapping and causing damage to the side window. The contact's husband was able to secure the trim with duct tape. The local dealer was contacted, who informed the contact that the interior parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 151,652.