NHTSA Complaint #11698202 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver’s side windshield exterior A-pillar trim cracked and flew off the vehicle. The contact stated that months later, the passenger’s side windshield exterior A-pillar trim cracked and flew off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the part was still not available for the recall repair. The failure mileage was unknown.