NHTSA Complaint #11697559 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts needed for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the back-over prevention camera displayed a distorted or reversed image while in reverse. Occasionally, the screen was blacked out or was white. An alarm sounded from the camera system even while the vehicle was not in reverse. The failures occurred intermittently but became more persistent. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was unknown.