2013 CHRYSLER 200 Seatsfront Assemblyhead Restraint Problems

The contact's fiancé owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked and turned off, his fiancé heard a loud explosion coming from the vehicle. The contact's fiancé looked inside the vehicle and discovered that the front passenger's side headrest had exploded and separated. The front passenger's side headrest air bag had been deployed. The vehicle was taken to the dealer, where it was determined that the front passenger's side headrest needed to be replaced. The contact was informed that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to Technical Service Bulletin: 23-027-20 (Active Head Restraint X84 Warranty Extension); however, the vehicle was not covered under the TSB. The failure mileage was approximately 84,000.

The contact owns a 2013 Chrysler 200. The contact stated the vehicle was parked at a Walmart, upon entering the vehicle, the contact noticed the front passenger’s side headrest had inadvertently deployed. The contact took the vehicle to an independent mechanic and the contact was informed that the failure was associated with NHTSA Campaign Number: 13V282000 (Electrical System, Air Bags). The vehicle was not repaired. The contact called the local dealer and was informed that the previous owner had the recall repair performed March 12, 2013. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 57,429.

The contact owns a 2013 Chrysler 200. The contact stated that after entering the vehicle, he noticed that the front passenger’s side headrest had deployed without impact. No warning lights were illuminated. The vehicle was taken to a local dealer and serviced under NHTSA Campaign Number: 17V640000 (Seats, Air Bags). The vehicle was repaired; however, the contact stated that when he entered the vehicle, the failure reoccurred with the driver's side headrest. The vehicle was taken back to the dealer, and the contact was informed that the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT THE DRIVER'S SIDE HEAD REST DEPLOYED WHILE THE VEHICLE WAS PARKED, WITHOUT WARNING. THE CONTACT WAS SITTING IN THE DRIVER'S SIDE SEAT HOWEVER, NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM KATY (21777 KATY FWY, KATY, TX 77450) TO BE DIAGNOSED HOWEVER, THE TEST WAS NOT COMPLETED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 153,890.

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT HIS WIFE PARKED THE VEHICLE WHILE PLAYING TENNIS, UPON RETURN, THE DRIVER SIDE HEADREST HAD DEPLOYED. THE CONTACT TOOK THE VEHICLE TO SCHUMACHER CHRYSLER DODGE JEEP RAM OF DELRAY (2102 S. FEDERAL HWY A, DELRAY BEACH, FL 33483) WHERE HE WAS INFORMED THAT THE PARTS WERE NOT YET AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT MADE AN APPOINTMENT AT THE SAME DEALER AND HAD THE VEHICLE REPAIRED FOR THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,220.*BF *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, HE BECAME AWARE THAT THE HEADREST WAS IN A LOWER POSITION THAN ORIGINALLY POSITIONED. THE CONTACT CALLED THE LAWLEY CHRYSLER DODGE JEEP RAM LOCATED AT 1901 AZ-92, SIERRA VISTA, AZ 85635, (520) 458-8000) AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.

I WAS DRIVING DOWN THE ROAD ONE DAY, AND WHEN I WAS SITTING AT A STOPLIGHT, I WAS SMACKED IN THE BACK OF MY HEAD BY THE HEAD RESTRAINT. I WAS STATIONARY WHEN IT HAPPENED, AND 3 MONTHS LATER THE PASSENGER SIDE HIT MY WIFE. *JS

MY VEHICLE WAS PARKED AND THE DRIVER'S SIDE HEADREST POPPED OUT. TOOK IT TO THE DEALER AND WAS ADVISED THAT IT COULDN'T BE RESET. NOW IT JUST HURTS MY NECK WHEN DRIVING.*DT CONSUMER STATED THERE WERE NO INJURIES.*JB

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING 65 MPH, THE DRIVER'S SIDE HEADREST DEPLOYED UNINTENTIONALLY. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO GANLEY CHRYSLER DODGE JEEP RAM (310 BROADWAY AVE, BEDFORD, OH 44146, (440) 232-2121) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V282000 (ELECTRICAL SYSTEM, AIR BAGS) PRIOR TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,766.

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT THE ACTIVE HEADREST ON THE FRONT PASSENGER SIDE DEPLOYED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *TT*JB

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE THE CONTACT'S WIFE WAS DRIVING UNKNOWN SPEEDS, THE DRIVER'S SIDE HEADREST EXPLODED WITHOUT WARNING OR IMPACT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER SUSTAINED HEAD INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MAC HAIK CHRYSLER DODGE JEEP RAM, 95395 I-55 NORTH JACKSON, MS 39206, 601-208-0144) WHERE THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HEADREST DEPLOYED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FRONT DRIVER?S SIDE HEADREST WAS ALSO ABOUT TO DEPLOY. THE VEHICLE WAS TAKEN TO DOUGLAS JEEP CHRYSLER DODGE RAM (2382 S TAMIAMI TRAIL, VENICE, FL 34293, (941) 484-8300) WHERE IT WAS DIAGNOSED THAT THE CLIP WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,723.

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING AT AN UNKNOWN SPEED, THE PASSENGER SIDE HEADREST AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING, THE FRONT DRIVER SIDE HEADREST INDEPENDENTLY DISENGAGED FROM THE SEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,547.

TL* THE CONTACT OWNS A 2013 CHRYSLER 200. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD BANG AND THE PASSENGER SIDE HEAD RESTRAINT EXPLODED. THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED HEARING LOSS IN THE RIGHT EAR, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER PER THE MANUFACTURER'S REQUEST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,500. ...UPDATED 06/03/15 *BF UPDATED 10/05/2015*CN