Recall 07E104000 — VISIBILITY:GLASS, SIDE/REAR Defect in 1994-2008 DODGE RAM 3500

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RECALL This recall affects up to 1,657 vehicles.

Recall Summary

NHTSA Campaign 07E104000
Manufacturer SAFELITE FULFILLMENT, INC.
Vehicles Affected 1,657
Component VISIBILITY:GLASS, SIDE/REAR
Date Notified
Affected Vehicles
1994 JEEP GRAND CHEROKEE, 1995 JEEP GRAND CHEROKEE, 1996 JEEP GRAND CHEROKEE, 1997 JEEP GRAND CHEROKEE, 1998 JEEP GRAND CHEROKEE, 1998 CHRYSLER TOWN AND COUNTRY, 1998 DODGE CARAVAN, 1998 DODGE GRAND CARAVAN, 1998 PLYMOUTH GRAND VOYAGER, 1998 PLYMOUTH VOYAGER, 1999 PLYMOUTH VOYAGER, 1999 CHRYSLER TOWN AND COUNTRY, 1999 DODGE GRAND CARAVAN, 1999 PLYMOUTH GRAND VOYAGER, 1999 DODGE CARAVAN, 2000 CHRYSLER TOWN AND COUNTRY, 2000 DODGE CARAVAN, 2000 DODGE GRAND CARAVAN, 2000 PLYMOUTH GRAND VOYAGER, 2000 PLYMOUTH VOYAGER, 2001 HONDA CIVIC, 2002 DODGE RAM 3500, 2002 DODGE RAM 2500, 2002 MERCURY MOUNTAINEER, 2002 DODGE RAM 1500, 2002 FORD EXPLORER, 2002 HONDA CIVIC, 2002 HONDA CR-V, 2003 DODGE RAM 3500, 2003 MERCURY MOUNTAINEER, 2003 DODGE RAM 1500, 2003 DODGE RAM 2500, 2003 FORD EXPLORER, 2003 HONDA CIVIC, 2003 HONDA CR-V, 2004 DODGE RAM 3500, 2004 CHRYSLER TOWN AND COUNTRY, 2004 DODGE RAM 1500, 2004 DODGE RAM 2500, 2004 FORD EXPLORER, 2004 CHRYSLER VOYAGER, 2004 MERCURY MOUNTAINEER, 2004 HONDA CR-V, 2004 DODGE GRAND CARAVAN, 2004 DODGE CARAVAN, 2004 HONDA CIVIC, 2005 CHRYSLER TOWN AND COUNTRY, 2005 HONDA CR-V, 2005 CHRYSLER VOYAGER, 2005 HONDA CIVIC, 2005 DODGE RAM 1500, 2005 DODGE GRAND CARAVAN, 2005 DODGE CARAVAN, 2005 FORD EXPLORER, 2005 MERCURY MOUNTAINEER, 2005 DODGE RAM 2500, 2005 DODGE RAM 3500, 2006 CHRYSLER VOYAGER, 2006 CHRYSLER TOWN AND COUNTRY, 2006 DODGE RAM 1500, 2006 DODGE CARAVAN, 2006 DODGE GRAND CARAVAN, 2006 FORD EXPLORER, 2006 DODGE RAM 3500, 2006 MERCURY MOUNTAINEER, 2006 DODGE RAM 2500, 2007 CHRYSLER VOYAGER, 2007 DODGE RAM 3500, 2007 DODGE RAM 1500, 2007 CHRYSLER TOWN AND COUNTRY, 2007 DODGE GRAND CARAVAN, 2007 MERCURY MOUNTAINEER, 2007 FORD EXPLORER, 2007 DODGE RAM 2500, 2007 DODGE CARAVAN, 2008 DODGE RAM 3500, 2008 DODGE RAM 1500, 2008 DODGE RAM 2500, 2008 FORD EXPLORER, 2008 MERCURY MOUNTAINEER

Defect Description

CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."

Safety Consequence

IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.

Remedy

SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.

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