2003 MERCURY MOUNTAINEER — Problems, Recalls & Safety Data

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N/A

Safety Rating

220

Owner Complaints

8 Crashes 7 Fires

1

Recall

ACTIVE RECALL

16

Service Bulletins

0

Investigations

Overview of the 2003 MERCURY MOUNTAINEER

The 2003 MERCURY MOUNTAINEER has received a total of 220 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with VISIBILITY:GLASS, SIDE/REAR. 16 technical service bulletins have been issued by Ford Motor Company for this model year. The most commonly reported problems involve the Structurebody (26 complaints), Power Trainautomatic Transmission (19 complaints), and Power Train (15 complaints).

Recalls for the 2003 MERCURY MOUNTAINEER

NHTSA has recorded 1 recall for the 2003 MERCURY MOUNTAINEER, potentially affecting up to 1,657 vehicles.

Recall 07E104000 — VISIBILITY:GLASS, SIDE/REAR

| 1,657 vehicles affected

Defect: CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."

Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.

Remedy: SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE...

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Owner Complaints for the 2003 MERCURY MOUNTAINEER

220 complaints have been filed with NHTSA for the 2003 MERCURY MOUNTAINEER. Below is a breakdown by vehicle component.

Structurebody
Complaints: 26
Power Trainautomatic Transmission
Complaints: 19 3 Crashes 2 Injuries
Power Train
Complaints: 15 1 Crash 1 Fire 1 Injury
Structurebodyhatchbackliftgate
Complaints: 15
Electrical System
Complaints: 10
Structure
Complaints: 9
Vehicle Speed Control
Complaints: 7 1 Fire
Engine And Engine Cooling
Complaints: 6
Air Bags
Complaints: 5 3 Injuries
Service Brakes Hydraulic
Complaints: 5 1 Fire
Steering
Complaints: 5
Structurebodyhatchbackliftgatehinge And Attachments
Complaints: 5
Suspension
Complaints: 5
Unknown Or Other
Complaints: 5 1 Crash 1 Injury
Suspensionrear
Complaints: 4
Fuelpropulsion System
Complaints: 3
Latcheslockslinkages
Complaints: 3
Air Bagsfrontalsensorcontrol Module
Complaints: 2
Air Bagssidewindow
Complaints: 2
Engine And Engine Coolingcooling System
Complaints: 2
Equipment
Complaints: 2
Fuel System Otherstoragefuel Gauge System
Complaints: 2
Power Trainautomatic Transmissiongear Position Indication Prndl
Complaints: 2 1 Crash
Power Trainautomatic Transmissiontorque Converter
Complaints: 2
Power Traindrivelinedifferential Unit
Complaints: 2 2 Fires
Seats
Complaints: 2 1 Crash 1 Injury
Service Brakes
Complaints: 2
Service Brakes Hydraulicpedals And Linkages
Complaints: 2
Vehicle Speed Controlaccelerator Pedal
Complaints: 2
Visibility
Complaints: 2
Wheels
Complaints: 2 1 Crash 1 Injury
Child Seat
Complaints: 1
Electrical System Instrument Clusterpanel
Complaints: 1 1 Fire
Engine
Complaints: 1
Engine And Engine Coolingcooling Systemfan
Complaints: 1
Engine And Engine Coolingexhaust Systememission Controlcatalytic Convertor
Complaints: 1
Equipmentapplianceair Conditioner
Complaints: 1
Equipmentelectricalradiotape Deckcd Etc
Complaints: 1
Exterior Lighting
Complaints: 1
Exterior Lightingbrake Lightsswitch
Complaints: 1
Fuel System Gasoline
Complaints: 1
Fuel System Other
Complaints: 1
Latcheslockslinkagesdoorslatch
Complaints: 1
Latcheslockslinkageshatchbackliftgatelock
Complaints: 1
Latcheslockslinkagestailgatelatch
Complaints: 1
Power Trainautomatic Transmissionlever And Linkagecolumn Shift
Complaints: 1
Power Trainaxle Assembly
Complaints: 1
Power Trainaxle Hubs
Complaints: 1
Power Traindriveline
Complaints: 1
Power Trainmanual Transmission
Complaints: 1
Seat Belts
Complaints: 1
Seat Beltsfrontretractor
Complaints: 1
Seatsfront Assemblypower Adjust
Complaints: 1
Seatsfront Assemblyrecliner
Complaints: 1 1 Injury
Seatsmidrear Assembly
Complaints: 1
Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slip
Complaints: 1
Steeringlinkagestie Rod Assembly
Complaints: 1
Structurebodydoorhinge And Attachments
Complaints: 1
Structurebodyhatchbackliftgatesupport Devicestrut
Complaints: 1
Structurebodyhood
Complaints: 1
Structurebodyroof And Pillars
Complaints: 1
Structurebodytailgate
Complaints: 1
Structurebodytrunk Lid
Complaints: 1
Structureframe And Members
Complaints: 1
Suspensionfront
Complaints: 1
Suspensionfrontcontrol Armlower Ball Joint
Complaints: 1
Suspensionfrontwheel Bearing
Complaints: 1
Tirespressure Monitoring And Regulating Systems
Complaints: 1
Vehicle Speed Controlcruise Control
Complaints: 1 1 Fire
Visibilityglass Siderear
Complaints: 1
Visibilitypower Window Devices And Controls
Complaints: 1
Visibilityrear Window Wiperwasher
Complaints: 1
Visibilitysunmoon Roof Assembly
Complaints: 1
Visibilitywindshield Wiperwasherswitchwiring
Complaints: 1
Visibilitywiper
Complaints: 1 1 Injury
Wheelslugsnutsboltsstuds
Complaints: 1

Most Recent Complaints

#11459433 | UNKNOWN OR OTHER | | N/A miles
After disconnecting the battery for battery replacement original equipment 6 cd in dash player only shows CD Error. no error number. When investigating on the internet I found over 100 complaints with the same issue. I tried all the corrections suggested but nothing works. I own the car since new has very low mileage. I have 6 diskettes in the unit I cannot eject under any circumstance.
#11349674 | POWER TRAIN | | 172,800 miles Crash 1 Injury
BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY
#11349674 | UNKNOWN OR OTHER | | 172,800 miles Crash 1 Injury
BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY
#11349674 | WHEELS | | 172,800 miles Crash 1 Injury
BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY
#11231457 | ENGINE | | 140,000 miles
I HAVE SPENT THOUSANDS OF DOLLARS ON THE TRANSMISSION REPAIR AND NO MATTER WHAT I DO THERE ALWAYS A PROBLEM SHIFTING GEARS

View all Structurebody complaints →

Safety Rating for the 2003 MERCURY MOUNTAINEER

NHTSA has not yet tested the 2003 MERCURY MOUNTAINEER in its New Car Assessment Program.

Technical Service Bulletins for the 2003 MERCURY MOUNTAINEER

Ford Motor Company has issued 16 technical service bulletins (TSBs) for the 2003 MERCURY MOUNTAINEER. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

0537 — POWER TRAIN:DRIVELINE

DRIVELINE 1ST ORDER VIBRATION/BOOM/DRONE. *TT

18572 — ENGINE AND ENGINE COOLING

NO START/HARD START N HOT SOAK RESTART. *TT

05416 — SEATS

FRONT SEAT(S) SLIGHT MOVEMENT WHEN ACCELERATING AND/OR DECELERATING. *TT

042212 — POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

GEAR SELECTOR LEVER - INCREASED EFFORT TO SHIFT FROM DRIVE TO PARK. *TT

18224 — FUEL SYSTEM, OTHER

RUNS ROUGH OR MISFIRE - DIAGNOSTIC TROUBLE CODES P0300-P0308 OR P0316. *TT

18171 — ELECTRICAL SYSTEM:STARTER ASSEMBLY

NO CRANK/NO START CONDITION WHEN VEHICLE TEMPERATURE IS BELOW FREEZING (32F/0C). *TT

17729 — EQUIPMENT:ELECTRICAL

MESSAGE CENTER DISPLAYS COMPUTING FUEL INSTEAD OF DISTANCE TO EMPTY. *TT

17326 — ENGINE AND ENGINE COOLING:ENGINE

ENGINE AUXILIARY OIL COOLER LINE AND THE RIGHT SIDE MOTOR MOUNT SQUEAKING NOISE FROM FRONT EXTERIOR WHILE DRIVING OVER BUMPS. *TT

17107 — POWER TRAIN:DRIVELINE

DRIVELINE VIBRATION ON DRONE/BOOM AT HIGHWAY SPEEDS. *TT

17049 — ENGINE AND ENGINE COOLING:ENGINE

ROUGH IDLE / ENGINE SHAKE. *TT

Showing 10 of 16 technical service bulletins.

NHTSA Investigations for the 2003 MERCURY MOUNTAINEER

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the MERCURY MOUNTAINEER

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Other MERCURY Models

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Check any vehicle history by VIN - Free vehicle history report