2002 MERCURY MOUNTAINEER — Problems, Recalls & Safety Data
N/A
Safety Rating
504
Owner Complaints
4
Recalls
77
Service Bulletins
1
Investigation
Overview of the 2002 MERCURY MOUNTAINEER
The 2002 MERCURY MOUNTAINEER has received a total of 504 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with VEHICLE SPEED CONTROL, VISIBILITY:GLASS, SIDE/REAR, TIRES:SIDEWALL. 77 technical service bulletins have been issued by Ford Motor Company for this model year. The most commonly reported problems involve the Power Trainautomatic Transmission (89 complaints), Power Train (38 complaints), and Structurebodyhatchbackliftgatehinge And Attachments (23 complaints).
Recalls for the 2002 MERCURY MOUNTAINEER
NHTSA has recorded 4 recalls for the 2002 MERCURY MOUNTAINEER, potentially affecting up to 4,603,881 vehicles.
Recall 09V399000 — VEHICLE SPEED CONTROL
| 4,500,000 vehicles affected
Defect: FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Consequence: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
Remedy: FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL...
View full details →Recall 07E104000 — VISIBILITY:GLASS, SIDE/REAR
| 1,657 vehicles affected
Defect: CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
Remedy: SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE...
View full details →Recall 01V171000 — TIRES:SIDEWALL
| 52,000 vehicles affected
Defect: VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
Consequence: OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO...
View full details →Recall 01I010000 — VISIBILITY:GLASS, SIDE/REAR
| 50,224 vehicles affected
Defect: THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE...
Consequence: ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
Remedy: FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES...
View full details →Owner Complaints for the 2002 MERCURY MOUNTAINEER
504 complaints have been filed with NHTSA for the 2002 MERCURY MOUNTAINEER. Below is a breakdown by vehicle component.
Most Recent Complaints
Aftermarket rack and pinion system re-manufactured by Detroit Axel began leaking fluid and caused a loss of power steering within 3 months of purchase. A second unit was installed and after about a year had the exact same failure as the first unit. Also resulting in the loss of power steering. It is my contention that Detroit Axel is not capable of re-manufacturing to a satisfactory safety standard. I believe they should be investigated and perhaps subject to a product recall. I pray nobody has yet been killed by their ineptitude!
Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.
Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.
Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.
Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire.
Safety Rating for the 2002 MERCURY MOUNTAINEER
NHTSA has not yet tested the 2002 MERCURY MOUNTAINEER in its New Car Assessment Program.
Technical Service Bulletins for the 2002 MERCURY MOUNTAINEER
Ford Motor Company has issued 77 technical service bulletins (TSBs) for the 2002 MERCURY MOUNTAINEER. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
051313 — ENGINE AND ENGINE COOLING:ENGINE
HARD START/NO START CONDITION DURING COLD AMBEINT TEMPERATURES AFTER SHORT HOT SOAK PERIOD-4.0L ENGINE. *SC
18221 — POWER TRAIN:AXLE ASSEMBLY
REAR AXLE NOISE. OASIS. VARIOUS MODELS INCLUDING 2005 EXPLORER, MOUNTAINEER AND AVIATOR. *TT
17736 — POWER TRAIN:AXLE ASSEMBLY
REAR AXLE NOISE. *TT
17560 — POWER TRAIN
REAR AXLE NOISE. ALSO INCLUDES LINCOLN AVIATOR 2002. *MJ
04181 — WHEELS
CLEAR COAT PEEL OFF THE WHEEL OR CRACKS THAT LOOK LIKE SPIDER WEBS UNDER THE CLEAR COAT - 16 INCH WHEELS. *TT
17246 — ELECTRICAL SYSTEM
INSTRUMENT CLUSTER LOCKING UP AND ACCESSORIES SUCH AS THE RADIO, POWER WINDOWS, POWER LOCKS AND MOONROOF INOPERATIVE. *TT
17280 — ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
GENERATOR WHISTLE/HOOT NOISE IN COLD AMBIENT TEMPERATURES. *TT
17163 — ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
EXCESSIVE ENGINE COOLING FAN NOISE. *TT
17167 — ENGINE AND ENGINE COOLING:ENGINE
MULTIPLE VEHICLES WITH 3.0L OR 4.0L ENGINES LACKS POWER/RUNS ROUGH/BLACK SMOKE. 2004 SPORT TRAC INCLUDED. *TT
03147 — POWER TRAIN:AUTOMATIC TRANSMISSION
SHUDDER DURING 4/5 UPSHIFT AND/OR 5/4 DOWNSHIFT ON VEHICLES EQUIPPED WITH A 4.6L ENGINE AND 5R55W AUTOMATIC TRANSMISSION. *TT
Showing 10 of 77 technical service bulletins.
NHTSA Investigations for the 2002 MERCURY MOUNTAINEER
NHTSA has opened 1 investigation into potential safety defects in the 2002 MERCURY MOUNTAINEER.
Investigation PE04045 — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS Closed
Opened:
REAR LIFTGATE GLASS ASSEMBLY
Other Model Years of the MERCURY MOUNTAINEER
- 1997 MERCURY MOUNTAINEER — 399 complaints
- 1998 MERCURY MOUNTAINEER — 298 complaints
- 1999 MERCURY MOUNTAINEER — 182 complaints
- 2000 MERCURY MOUNTAINEER — 164 complaints
- 2001 MERCURY MOUNTAINEER — 32 complaints
- 2002 MERCURY MOUNTAINEER (current)
- 2003 MERCURY MOUNTAINEER — 220 complaints
- 2004 MERCURY MOUNTAINEER — 271 complaints
- 2005 MERCURY MOUNTAINEER — 113 complaints
- 2006 MERCURY MOUNTAINEER — 153 complaints
- 2007 MERCURY MOUNTAINEER — 119 complaints
Other MERCURY Models
- MERCURY SABLE — 7,190 total complaints
- MERCURY GRAND MARQUIS — 4,949 total complaints
- MERCURY MILAN — 3,211 total complaints
- MERCURY COUGAR — 2,646 total complaints
- MERCURY VILLAGER — 2,205 total complaints
- MERCURY MARINER — 1,716 total complaints
- MERCURY MYSTIQUE — 1,510 total complaints
- MERCURY TRACER — 754 total complaints