2002 MERCURY MOUNTAINEER — Problems, Recalls & Safety Data

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N/A

Safety Rating

504

Owner Complaints

19 Crashes 8 Fires

4

Recalls

ACTIVE RECALL

77

Service Bulletins

1

Investigation

Overview of the 2002 MERCURY MOUNTAINEER

The 2002 MERCURY MOUNTAINEER has received a total of 504 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with VEHICLE SPEED CONTROL, VISIBILITY:GLASS, SIDE/REAR, TIRES:SIDEWALL. 77 technical service bulletins have been issued by Ford Motor Company for this model year. The most commonly reported problems involve the Power Trainautomatic Transmission (89 complaints), Power Train (38 complaints), and Structurebodyhatchbackliftgatehinge And Attachments (23 complaints).

Recalls for the 2002 MERCURY MOUNTAINEER

NHTSA has recorded 4 recalls for the 2002 MERCURY MOUNTAINEER, potentially affecting up to 4,603,881 vehicles.

Recall 09V399000 — VEHICLE SPEED CONTROL

| 4,500,000 vehicles affected

Defect: FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.

Consequence: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.

Remedy: FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL...

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Recall 07E104000 — VISIBILITY:GLASS, SIDE/REAR

| 1,657 vehicles affected

Defect: CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."

Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.

Remedy: SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE...

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Recall 01V171000 — TIRES:SIDEWALL

| 52,000 vehicles affected

Defect: VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.

Consequence: OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO...

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Recall 01I010000 — VISIBILITY:GLASS, SIDE/REAR

| 50,224 vehicles affected

Defect: THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE...

Consequence: ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.

Remedy: FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES...

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Owner Complaints for the 2002 MERCURY MOUNTAINEER

504 complaints have been filed with NHTSA for the 2002 MERCURY MOUNTAINEER. Below is a breakdown by vehicle component.

Power Trainautomatic Transmission
Complaints: 89 2 Crashes 1 Fire 2 Injuries
Power Train
Complaints: 38
Structurebodyhatchbackliftgatehinge And Attachments
Complaints: 23 7 Injuries
Engine And Engine Cooling
Complaints: 15 1 Fire 2 Injuries
Steering
Complaints: 15
Structurebody
Complaints: 15 1 Injury
Suspensionrear
Complaints: 15
Electrical System
Complaints: 12
Visibilityglass Siderear
Complaints: 12 4 Injuries
Suspension
Complaints: 11
Structurebodyhatchbackliftgate
Complaints: 10
Vehicle Speed Control
Complaints: 10 4 Crashes 1 Fire
Air Bags
Complaints: 9 4 Crashes 7 Injuries
Structure
Complaints: 9 1 Injury
Air Bagsfrontal
Complaints: 8 4 Crashes 3 Injuries
Unknown Or Other
Complaints: 8 1 Fire
Visibility
Complaints: 8 2 Injuries
Engine And Engine Coolingengine
Complaints: 7
Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slip
Complaints: 7 1 Crash 1 Injury
Vehicle Speed Controlaccelerator Pedal
Complaints: 7
Tires
Complaints: 6
Equipment
Complaints: 5 1 Injury
Power Traindrivelinedifferential Unit
Complaints: 5
Suspensionfront
Complaints: 5
Suspensionrearspringscoil Springs
Complaints: 5
Visibilitypower Window Devices And Controls
Complaints: 5
Wheels
Complaints: 5
Engine And Engine Coolingenginegasoline
Complaints: 4
Equipmentapplianceair Conditioner
Complaints: 4
Parking Brake
Complaints: 4
Service Brakes Hydraulic
Complaints: 4
Steeringcolumn
Complaints: 4 2 Injuries
Structurebodytailgate
Complaints: 4
Fuel System Gasoline
Complaints: 3 1 Fire
Latcheslockslinkages
Complaints: 3
Latcheslockslinkageshatchbackliftgatelock
Complaints: 3
Power Trainautomatic Transmissionlever And Linkagecolumn Shift
Complaints: 3
Power Trainaxle Assembly
Complaints: 3
Power Traindriveline
Complaints: 3 1 Crash 10 Injuries
Seat Belts
Complaints: 3
Service Brakes
Complaints: 3
Structurebodytailgatehinge And Attachments
Complaints: 3
Visibilitywiper
Complaints: 3 1 Injury
Air Bagssidewindow
Complaints: 2 1 Crash 1 Injury
Electrical Systemalternatorgeneratorregulator
Complaints: 2
Electrical Systemignitionswitch
Complaints: 2
Engine
Complaints: 2
Engine And Engine Coolingexhaust System
Complaints: 2
Equipmentrecreational Vehicletrailerlpg Systemslines And Fittings
Complaints: 2
Fuel System Gasolinefuel Injection System
Complaints: 2
Power Trainautomatic Transmissiontorque Converter
Complaints: 2
Seat Beltsfront
Complaints: 2
Seat Beltsfrontbuckle Assembly
Complaints: 2
Seatsfront Assemblyseat Heatercooler
Complaints: 2 2 Fires
Structurebodyhoodhinge And Attachments
Complaints: 2
Structureframe And Members
Complaints: 2
Structureframe And Membersunderbody Shields
Complaints: 2 1 Injury
Suspensionfrontwheel Bearing
Complaints: 2
Suspensionrearsprings
Complaints: 2
Visibilitysunmoon Roof Assembly
Complaints: 2
Visibilitywindshield
Complaints: 2
Visibilitywindshield Wiperwasher
Complaints: 2
Air Bagsfrontalsensorcontrol Module
Complaints: 1
Electrical Systemignition
Complaints: 1
Electrical Systemstarter Assembly
Complaints: 1 1 Fire
Electrical Systemwiring
Complaints: 1
Electronic Stability Control Esc
Complaints: 1
Engine And Engine Coolingcooling System
Complaints: 1
Engine And Engine Coolingcooling Systemradiator Assembly
Complaints: 1
Engine And Engine Coolingenginegasolinebelts And Associated Pulleys
Complaints: 1
Engine And Engine Coolingexhaust Systememission Controlgas Recirculation Valve Egr Valve
Complaints: 1
Engine And Engine Coolingexhaust Systemmanifoldheadermufflertail Pipe
Complaints: 1
Equipmentotherownersserviceother Manual
Complaints: 1
Equipmentrecreational Vehicletrailer
Complaints: 1
Equipmentrecreational Vehicletrailerlpg Systems
Complaints: 1
Exterior Lightingtail Lights
Complaints: 1
Fuel System Gasolinedeliveryfuel Pump
Complaints: 1 1 Crash
Fuel System Otherstoragefuel Gauge System
Complaints: 1 1 Injury
Fuelpropulsion System
Complaints: 1
Latcheslockslinkagesdoorslatch
Complaints: 1
Latcheslockslinkagestailgatelatch
Complaints: 1
Power Trainautomatic Transmissionparkneutral Start Interlock Switch
Complaints: 1
Power Trainaxle Assemblyaxle Shaftseal
Complaints: 1
Power Traindrivelineconstant Velocity Joint
Complaints: 1
Power Traindrivelinedriveshaft
Complaints: 1
Power Trainmanual Transmission
Complaints: 1
Power Traintransfer Case 4 Wheel Drive
Complaints: 1
Service Brakes Airantilockabs Warning Light
Complaints: 1
Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slipabs Warning Light
Complaints: 1
Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slipcontrol Unitmodule
Complaints: 1
Service Brakes Hydraulicfoundation Componentsdisc
Complaints: 1
Service Brakes Hydraulicfoundation Componentsdisccaliper
Complaints: 1
Service Brakes Hydraulicfoundation Componentsdiscpads
Complaints: 1
Service Brakes Hydraulicfoundation Componentsdiscrotor
Complaints: 1
Service Brakes Hydraulicpedals And Linkages
Complaints: 1
Service Brakes Hydraulicpower Assistvacuum
Complaints: 1
Steering Steering Wheelhandle Bar
Complaints: 1
Steeringgear Box Other Than Rack And Pinion
Complaints: 1
Steeringlinkagesknucklespindlearm
Complaints: 1
Steeringlinkagestie Rod Assembly
Complaints: 1 1 Crash
Structurebodydoor
Complaints: 1 1 Injury
Structurebodyhatchbackliftgatesupport Devicestrut
Complaints: 1
Structurebodyhood
Complaints: 1
Suspensionfrontcontrol Armlower Ball Joint
Complaints: 1
Suspensionfrontcontrol Armupper Ball Joint
Complaints: 1
Tiressidewall
Complaints: 1
Tirestreadbelt
Complaints: 1
Vehicle Speed Controlcruise Control
Complaints: 1
Visibilitydefrosterdefoggerhvac System
Complaints: 1
Wheelslugsnutsboltsstuds
Complaints: 1

Most Recent Complaints

#11562105 | STEERING | | N/A miles
Aftermarket rack and pinion system re-manufactured by Detroit Axel began leaking fluid and caused a loss of power steering within 3 months of purchase. A second unit was installed and after about a year had the exact same failure as the first unit. Also resulting in the loss of power steering. It is my contention that Detroit Axel is not capable of re-manufacturing to a satisfactory safety standard. I believe they should be investigated and perhaps subject to a product recall. I pray nobody has yet been killed by their ineptitude!
#11469915 | ELECTRICAL SYSTEM | | N/A miles
Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.
#11469915 | POWER TRAIN | | N/A miles
Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.
#11469915 | STRUCTURE:BODY | | N/A miles
Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.
#11463995 | UNKNOWN OR OTHER | | N/A miles Fire
Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire.

View all Power Trainautomatic Transmission complaints →

Safety Rating for the 2002 MERCURY MOUNTAINEER

NHTSA has not yet tested the 2002 MERCURY MOUNTAINEER in its New Car Assessment Program.

Technical Service Bulletins for the 2002 MERCURY MOUNTAINEER

Ford Motor Company has issued 77 technical service bulletins (TSBs) for the 2002 MERCURY MOUNTAINEER. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

051313 — ENGINE AND ENGINE COOLING:ENGINE

HARD START/NO START CONDITION DURING COLD AMBEINT TEMPERATURES AFTER SHORT HOT SOAK PERIOD-4.0L ENGINE. *SC

18221 — POWER TRAIN:AXLE ASSEMBLY

REAR AXLE NOISE. OASIS. VARIOUS MODELS INCLUDING 2005 EXPLORER, MOUNTAINEER AND AVIATOR. *TT

17736 — POWER TRAIN:AXLE ASSEMBLY

REAR AXLE NOISE. *TT

17560 — POWER TRAIN

REAR AXLE NOISE. ALSO INCLUDES LINCOLN AVIATOR 2002. *MJ

04181 — WHEELS

CLEAR COAT PEEL OFF THE WHEEL OR CRACKS THAT LOOK LIKE SPIDER WEBS UNDER THE CLEAR COAT - 16 INCH WHEELS. *TT

17246 — ELECTRICAL SYSTEM

INSTRUMENT CLUSTER LOCKING UP AND ACCESSORIES SUCH AS THE RADIO, POWER WINDOWS, POWER LOCKS AND MOONROOF INOPERATIVE. *TT

17280 — ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

GENERATOR WHISTLE/HOOT NOISE IN COLD AMBIENT TEMPERATURES. *TT

17163 — ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

EXCESSIVE ENGINE COOLING FAN NOISE. *TT

17167 — ENGINE AND ENGINE COOLING:ENGINE

MULTIPLE VEHICLES WITH 3.0L OR 4.0L ENGINES LACKS POWER/RUNS ROUGH/BLACK SMOKE. 2004 SPORT TRAC INCLUDED. *TT

03147 — POWER TRAIN:AUTOMATIC TRANSMISSION

SHUDDER DURING 4/5 UPSHIFT AND/OR 5/4 DOWNSHIFT ON VEHICLES EQUIPPED WITH A 4.6L ENGINE AND 5R55W AUTOMATIC TRANSMISSION. *TT

Showing 10 of 77 technical service bulletins.

NHTSA Investigations for the 2002 MERCURY MOUNTAINEER

NHTSA has opened 1 investigation into potential safety defects in the 2002 MERCURY MOUNTAINEER.

Investigation PE04045 — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS Closed

Opened:

REAR LIFTGATE GLASS ASSEMBLY

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