2004 TOYOTA SIENNA Structurebodyhatchbackliftgatesupport Devicestrut Problems

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED WHEN HE OPENING THE REAR DOOR HATCH MANUALLY, THE DOOR WOULD ABRUPTLY SWING UPWARD. THE DOOR HAS STRUCK THE CONTACT UNDER THE CHIN AS WELL AS OTHER PASSENGERS IN THE CHEST AREA. THE DEALER REPLACED THE REAR HATCH STRUTS BUT TO NO AVAIL. THE DEALER ADVISED THAT THE FAILURE WAS NORMAL. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 54,000.

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR LIFTGATE STRUT FAILED IN THE VEHICLE. HE ATTEMPTED TO OPEN THE GATE, BUT IT WOULD NOT OPEN. IN ORDER TO LIFT THE GATE, HE HAD TO TRIP THE HANDLE. THE LIFTGATE WOULD NOT REMAIN OPEN AND HAD TO BE HELD OPEN MANUALLY. IF THE REAR DOOR WAS RELEASED, IT WOULD SLAM DOWN HARD ENOUGH TO POSSIBLY CAUSE AN INJURY. THE VIN AND MILEAGES WERE UNAVAILABLE.

2004 TOYOTA SIENNA CE(MANUAL HATCH):THE HATCH IS HARD TO LIFT OPEN AND DOES NOT STAY UP--JUST SLAMS DOWN SHUT. VERY DANGEROUS!! NEED 1 PERSON TO HOLD HATCH OPEN WHEN ACCESSING INTERIOR. *TR

REAR HATCH LIFT GATE CAME DOWN ON MY DAUGHTERS BACK....NOT SURE WHAT HAPPENED, BUT IT TOOK A LOT OF FORCE TO FREE HER. LATER THE SAME DAY THE LIFT GATE OPENED ALL THE WAY AND THEN CAME DOWN ABOUT A FOOT AND HIT MY WIFE ON THE HEAD....KNOCKED HER TO THE GROUND AND CAUSED A PRETTY BAD HEADACHE FOR A DAY. AFTER THE GATE HIT HER, IT CONTINUED TO CLOSE. RIGHT NOW THE LIFT GATE OPENS HALF WAY AND THEN SLAMS SHUT. *TR

IN THE WINTER OF 2006 THE GAS STRUTS THAT SUPPORTED THE REAR CARGO DOOR FAILED. THE STRUTS DID NOT FAIL COMPLETELY. IT APPEARS THAT SOME, BUT NOT ALL, OF THE GAS THAT CHARGES THE STRUTS HAS LEAKED OUT. THE PROBLEM MANIFESTS ONLY IN THE COLD WEATHER WHEN THE GAS VOLUME IN THE STRUTS IS LESS DUE TO THE COLD. IN THE SUMMER THE STRUTS PERFORM NORMALLY. *TR

THE LIFT GATE ON THE VAN SUDDENLY FAILED AND STRUCK ME IN THE HEAD. *TR

TOYOTA SIENNA 2004 REAR POWER LIFT GATE - GAS STRUTS FAILED CAUSING THE LIFT GATE TO FALL BELOW NORMAL OPENING. *TR

I HAVE A TOYOTA SIENNA 2004 XLE WITH POWER ASSIST LIFT GATE. THE REAR LIFT PATE OPENED THEN IMMEDIATELY CLOSED. IT HAS HIT ME ON THE HEAD SEVERAL TIMES. AND MY 18 MONTH OLD DAUGHTER ONCE. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH SUPPORT STRUTS FAILED AND NEARLY CAUSED SEVERE INJURY TO A PASSENGER. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CONTACT NOTICED THAT THE VEHICLE HAD NOT BEEN OPERATING CORRECTLY FOR A PERIOD OF TIME PRIOR TO THE FAILURE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TOYOTA SIENNA LE, REAR HATCH LIFT GATE STRUTS FAILED - STRUTS DO NOT SUPPORT LIFT GATE ANYMORE, MUST BE HELD OR PROPPED OPEN TO PREVENT CLOSING ON PERSON. *TR

THE LIFT GATE STRUTS ON MY 2004 TOYOTA SIENNA WITHOUT THE POWER FUNCTION FAILED UNEXPECTEDLY AND SMACKED MY WIFE IN THE HEAD. FORTUNATELY, SHE ONLY HAD A LITTLE KNOB ON HER HEAD AND NOTHING MORE SERIOUS. THANKS GOODNESS ONE OF MY KIDS WASN'T LOADING SOMETHING AT THE TIME. THEY MIGHT HAVE BEEN CRUSHED. I WAS LOOKING FOR REPLACEMENT PARTS ONLINE AND SAW THAT THERE'S QUITE A FEW PEOPLE HAVING THIS SAME ISSUE AND THOUGHT I'D REGISTER A COMPLAINT. I'M 38 AND HAVE NEVER HAD ANY SORT OF LIFT STRUT FAILURE ON ANY OF MY VEHICLES. THIS IS PARTICULARLY TROUBLING GIVEN THE WEIGHT OF THE GATE AND IMMEDIATE FAILURE OF THE PART. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN THE LIFTGATE WAS POWER-OPENED, IT UNEXPECTEDLY POWER-CLOSED ON ITS OWN. THE DOOR WOULD RE-OPEN IF IT MET RESISTANCE; HOWEVER, IT WOULD CONTINUE TO CLOSE. AS OF NOVEMBER 30, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THERE IS AN ENGINEERING ANALYSIS OPEN (NHTSA ACTION NUMBER EA06020). THE FAILURE MILEAGE WAS 35,000 AND CURRENT MILEAGE WAS 45,000.

THE REAR DOOR OF MY 2004 SIENNA COLLAPSED ON ME. THE DOOR WAS NOT TOUCHED AND IT JUST COLLAPSED ON ME. I REPORTED THIS EVENT TO MY LOCAL TOYOTA DEALER. THEY SAID THAT I WAS OUT OF WARRANTY AND HAD TO PAY OUT OF POCKET FOR THE REPAIRS. I THEN REPORTED THIS FAILURE TO TOYOTA USA WHO THEN REFERRED ME BACK TO THE LOCAL TOYOTA DEALER. THE LOCAL DEALER AGAIN INFORMED ME THAT I NEED TO PAY OUT OF POCKET FOR THE REPAIR. MY VEHICLE WAS OUT OF WARRANTY BY 1 MONTH. THE LOCAL DEALER WANTED APPROXIMATELY $200-$300 FOR THE REPAIR. THROUGH THE SUPPORT OF THE ONLINE SIERRA OWNER'S CLUB, I FOUND OUT THAT THE STRUT ON THE BACK RIGHT SUPPORT WAS BROKEN. I ORDERED 2 STRUTS FROM AN AUTOPARTS DEALER AND REPAIRED IT MYSELF IN ABOUT 2 MINUTES FOR ABOUT $50. I INSTALLED 2 STRUTS BECAUSE I DON'T TRUST...

WHILE REMOVING ITEMS FROM THE REAR SECTION OF THE VEHICLE THE LIFT GATE DROPPED DOWN AND BEGIN CLOSING ON ME. AS THOUGHT THE LOCKING DEVICE FAILED HOLDING IT UP AND OPEN, IT DID NOT STOP ONCE GENTLY TOUCHING ME AND I HAD TO USE FORCE TO STOP IT FROM CLOSING FURTHER UNTIL I COULD GET OUT FROM UNDER IT. THE ONLY THING I HAVE NOTICED PRIOR TO THIS INCIDENT IS THAT THE GATE SEEMS TO OPEN/CLOSE SLOWER THAN PREVIOUSLY. NOW I DO NOT USE THE REAR STORAGE UNLESS ABSOLUTELY NECESSARY AND EVEN THEN, I DO NOT ALLOW ANYONE TO WORK UNDERNEATH IT WITHOUT A SECOND PERSON BEING THERE FOR SUPPORT. *TR

SINCE I BOUGHT IT, MY 2004 SIENNA BACK DOOR WON'T LIFT UP EASILY. I NEED TO LIFT IT UP. I NEED TO PULL HARD TO GET IT DOWN AND CLOSE. RIGHT AFTER 3 YEARS OF STRUGGLE, ONE OF THE AIR STRUT FAILED. IT WON'T GO IN AND THE ROD WAS BENT. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE STRUTS ON THE REAR DOOR THAT SUPPORT THE LIFT GATE FAILED. THE LIFT GATE COULD BE OPERATED MANUALLY OR ELECTRONICALLY. THE REAR DOOR CLOSES ON THE PERSON UNDER THE DOOR, BUT THERE HAVE BEEN NO INJURIES. THERE IS AN OPEN INVESTIGATION (EA06020). THE CURRENT MILEAGE WAS 37,302 AND FAILURE MILEAGE WAS 30,000.

THE REAR LIFTGATE STRUTS ON OUR 2004 TOYOTA SIENNA FAILED TO HOLD UP THE BACK TAILGATE. IT COLLAPSED ON MY WIFE AND BRUISED HER NECK. SHOULD THIS HAVE HAPPENED TO A SMALL CHILD I THINK WITH THE WEIGHT OF THIS DOOR COULD SEVERELY INJURY. WE HAVE NOT REPLACED THESE SHOCKS YET AS THEY ARE VERY EXPENSIVE. WE DO NOT USE TAILGATE WITHOUT SOMEONE TO HOLD IT UP. TOYOTA NEVER MENTIONED THAT THERE WAS A PROBLEM WITH THESE LIFTGATES OR HAVE EVEN UPGRADED THE REPLACEMENTS SO THIS WILL NOT HAPPEN AGAIN. *TR

THE PRESSURIZED GAS STRUTS ON THE TOYOTA SIENNA 2004 REAR LIFTGATE FAILED RIGHT AFTER OUR WARRANTY EXPIRED AND THE REAR LIFT GATE ALMOST CRASHED ON MY WIFE HEAD. *TR

POWER REAR GATE DID NOT STAY OPEN AND CLOSED AFTER THE GATE REACHED OPENED POSITION. BECAUSE IT DID NOT STAY OPEN, REAR CARGO SPACE WAS USELESS. IN ORDER TO STORE SOME THINGS, IT NEEDED TO BE HELD BY ANOTHER PERSON. *TR

POWER LIFTGATE FAILED AND DOOR CAME DOWN ON MY BACK AS I WAS RETRIEVING ITEMS. HAD TO HAVE THE LEAKING LIFTGATE STRUTS REPLACED AT TOYOTA. THEY CHARGED AN OUTRAGEOUS $450.00 TO REPLACE AN OBVIOUS POTENTIALLY DANGEROUS PART DEFECT. *JB

THE STRUTS ON THE MANUAL LIFTGATE OF MY 2004 TOYOTA SIENNA FAILED AT AROUND 65,000 MILES. THE REPLACEMENT COST AT THE LOCAL TOYOTA DEALER WHERE THE VEHICLE WAS PURCHASED, WAS $391.07. THIS APPEARS TO BE A FREQUENT COMPLAINT AMONG SIENNA OWNERS. IT WOULD SEEM THAT TOYOTA SHOULD ISSUE A RECALL FOR THIS PROBLEM. *JB

2004 TOYOTA SIENNA PROBLEMS WITH THE TAILGATE FALLING DOWN. CUSTOMER STATES THE TAILGATE CAME DOWN FROM THE RAISED POSITION WITHOUT ANY WARNING AND HIT HER IN THE HEAD. *KB THE CONSUMER WAS NO INJURED, HOWEVER WHEN THE CONSUMER TRIED TO GET THE BACK DOOR TO GO UP VIA THE BACK DOOR SWITCH OR BY USING THE REMOTE, IT WOULD NOT GO UP AND IF SHE RAISED IT BY HAND IT WOULD NOT STAY UP. *JB

I HAVE A TOYOTA SIENNA 2004 CE. WHEN I TRY TO OPEN THE LIFEGATE, IT FAILED TO KEEP OPEN THE MORNING OF SEP 8 2007. AND IT HASN'T WORKED SINCE THEN. WHEN I CALLED THE DEALER, I WAS INFORMED IT WILL COST ME ABOUT $640 TO FIX IT SINCE THE VAN IS OUT OF WARRANTY. I FOUND OUT THAT THE STRUTS THAT RAISE THE LIFTGATE HAS A DEFECT FROM INTERNET.*JB

I WAS UNLOADING MY 2004 TOYOTA SIENNA WHEN THE STRUTS HOLDING UP THE REAR HATCH FAILED. I WAS PINNED BETWEEN THE BUMPER/STUFF I WAS UNLOADING AND THE DOOR. LUCKILY I WAS ABLE TO PUSH MYSELF UP WITH THE DOOR ON TOP OF ME AND ONLY HAD BRUISING ON MY LEFT ARM. HAD THE DOOR FALLEN ON MY PREGNANT WIFE MORE SERIOUS INJURIES COULD HAVE OCCURRED. ALSO I AM PRETTY SURE SHE WOULD NOT HAVE HAD THE STRENGTH TO PUSH HER SELF UP WITH THE WEIGHT OF THE DOOR AND THE ANGLE THAT I WAS IN. I HAVE THE EXTENDED WARRANTY SO THE STRUTS WILL BE REPLACED ALONG BUT I HAVE A $50 DEDUCTIBLE. IF I DID NOT HAVE THE EXTENDED WARRANTY I WOULD BE LOOKING AT $350.00 PLUS LABOR. *JB UPDATE 12/12/2007 *BF UPDATED 12/12/07

TOYOTA SIENNA 2004 POWER REAR DOOR CLOSED INEXPECTEDLY AND QUICKLY HITING MY WIFE'S HEAD. PROBLEM CAN BE REPRODUCED EVERY TIME THAT THE DOOR IS POWERED OPEN. DOOR "DROPS" SEVERAL INCHES AS SOON AS IT REACHES THE FULLY-OPEN POSITION.

POWER LIFTGATE NOT SUPPORTED BY THE GAS STRUTS. POWER LIFTGATE OPENS AND THEN BEGINS TO POWER CLOSE, KNOCKING THE PERSON LOADING/UNLOADING THE CAR ON THE HEAD OR SQUEEZING THEM BETWEEN THE LIFTGATE AND THE REAR BUMPER. HAS BUMPED ME, SQUEEZED MY WIFE MULTIPLE TIMES. I FEAR THIS COULD SERIOUSLY INJURE THE KIDS IF THEY EVER FIND THEMSELVES IN THE MOUTH OF THIS HUNGRY MINIVAN! *JB

COMPLAINING IN REGARDS TO THE LIFTGATE STRUT ON MY 2004 TOYOTA SIENNA LE. THE LIFTGATE CAME DOWN ON MY HEAD AFTER ANTICIPATING THE STRUTS WOULD HOLD AND CONTINUE TO RAISE THE LIFTGATE. THIS INCIDENT IS A COMPLETE HAZARD TO CONSUMERS THAT TOYOTA SHOULD DO SOMETHING ABOUT. THIS HAPPENED TWO MONTHS AFTER MY WARRANTY HAD EXPIRED, BUT STILL 10,600 + MILES BELOW THE 36,000 MILE WARRANTY. A TOYOTA DEALER HAD TOLD ME THAT THESE STRUTS ARE OFTEN CHANGED. THAT TELLS ME THESE STRUTS ARE ALREADY KNOWN TO BE DEFECTIVE AND AT $175 - 181.00 EACH STRUT, THEY'RE NOT CHEAP. THIS IS A SERIOUS SAFETY HAZARD TO BUYERS AND ESPECIALLY FOR KIDS WHO HELP TAKE OUT GROCERIES FROM THE TRUNK. A SIMILAR CONCERN HAS BEEN ADDRESSED BY ANOTHER PERSON TO CONSUMER REPORTS.ORG. DEFECTIVE PARTS ARE AVAILABLE AND WILL BE ADDRESSED TO TOYOTA. THANKS FOR THE HELP. *JB

2004 TOYOTA SIENNA MINIVAN: OVER A DOZEN TIMES THE AUTOMATIC REAR TAIL HITCH HAS COME DOWN WITHOUT WARNING AND TRIED TO CLOSE ITSELF COMPLETELY. THE DOOR TRAPS YOU BETWEEN IT AND THE REAR BUMPER, ONCE HURTING MY CHILD. TOYOTA AND THE DEALERSHIP SAID THIS WAS NOT UNDER WARRANTY AND THAT THERE WAS NO RECALL YET THIS SEEMS TO BE A PROBLEM THEY ARE HEARING MORE FREQUENTLY. THE DEALERSHIP REPAIRED THE DOOR AT OUR COST. *JB

1) REAR LIFTGATE OPERATED NORMALLY - NO INDICATION OF POTENTIAL ISSUES. 2) REAR LIFTGATE STRUTS FAILED, CAUSING THE DOOR TO CLOSE UNEXPECTEDLY, HITTING MY WIFE WHILE SHE WAS UNDERNEATH THE LIFTGATE. LIFTGATE WILL NO LONGER STAY IN THE OPEN POSITION. USING THE POWER ASSISTED FEATURE TO OPEN THE LIFTGATE WORKS, BUT IT WILL CLOSE IMMEDIATELY AFTER THE OPENING MECHANISM DISENGAGES. 3) NO RESOLUTION FROM TOYOTA AMERICA CUSTOMER ASSISTANCE SINCE THE VEHICLE IS PAST 36,000 MILE WARRANTY (CURRENTLY @ 42,000 MILES). *JB

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH WOULD CLOSE UNEXPECTEDLY WHEN IT WAS OPENED ALL THE WAY. THE DEALER STATED THAT THE STRUTS NEEDED TO BE REPLACED. THERE WAS AN OPEN INVESTIGATION ACTION # EA06020. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE IS 18,791 AND FAILURE MILEAGE WAS 18,500. UPDATED 02/01/08. *LJ

THE REAR POWER REAR LIFTGATE DID NOT STAY OPEN. IT SLAMMED CLOSE EVERY TIME IT WAS OPENED. THIS HAS TWICE CAUSED UNSUSPECTING VEHICLE OPERATORS TO BE STRUCK, ONCE IN THE HEAD AND ONCE IN THE BACK. *AK

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE REAR LIFTGATE, THE CONTACT NOTICED THAT THE STRUTS HAD FAILED. AS A RESULT OF THE FAILURE, THE LIFTGATE BECAME VERY HEAVY AND DIFFICULT TO OPEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT HE HAD TO REPLACE BOTH DOOR STRUTS. THE CURRENT AND FAILURE MILEAGES WERE 72,000.

MY 2004 TOYOTA SIENNA REAR LIFTGATE FAILED NUMEROUS TIMES - INCLUDING FALLING WITHOUT WARNING ON MY 5 YEAR OLD DAUGHTER - SHE WAS NOT HURT THANKFULLY. NO WARNING - THE GATE WOULD JUST START TO FALL. IT DID NOT MATTER IF IT WAS IN "POWER LIFT MODE" OR MANUAL. I TOOK THE VAN TO TOYOTA, HOPING THEY WOULD FIX THE PROBLEM. THEY SAID SINCE I HAVE 60K MILES IT IS OUT OF WARRANTY. I TOOK THE VAN TO MY MECHANIC AND HE REPLACED THE STRUTS WITH OTHERS, THAT DO NOT ALLOW ME TO USE THE POWER OPTION. *TR

ON 6/29/07 I OPENED THE BACK DOOR OF MY 2004 TOYOTA SIENNA TO PUT THE STROLLER IN. WHILE I PUT THE STROLLER IN, THE BACK DOOR SUDDENLY COME DOWN AND HIT MY HEAD. I TRY TO OPEN IT AGAIN BUT IT WON'T STAY OPEN AND KEEP FALLING BACK DOWN. I CALL TOYOTA DEALER AND ASK THEM ABOUT THE PROBLEM. THEY TOLD ME THAT I MAY NEED TO REPLACE THE BACK DOOR SHOCK. I ASKED THEM IF IT IS STILL UNDER WARRANTY AND THEY TOLD ME THAT IT IS NOT BECAUSE MY VEHICLE IS 38,000 MILES AND MORE THAN 3 YEARS. I BELIEVE THIS IS A SAFETY ISSUE AND IT CAN CAUSE SERIOUS INJURY. I BELIEVE TOYOTA SHOULD RECALL AND FIX THIS PROBLEM FREE OF CHARGE. THEY TOLD ME IT WILL COST ME $270 TO FIX THEM AND I MAKE APPOINTMENT WITH THEM FOR REPAIR NEXT WEEK. *TR

FAILURE OF GAS STRUTS ON LIFTGATE OF 2004 TOYOTA SIENNA RESULTED IN LIFTGATE NOT FULLY OPENING AND PROCEEDING TO CLOSE , MOTOR-DRIVEN), IMMEDIATELY UPON REACHING THE END OF TRAVEL OF THE POWERED OPENING. FIRST OCCURRENCE APPROXIMATELY 3 WEEKS AGO, NOW OCCURS CONTINUOUSLY. LIFTGATE MUST BE HELD OR PROPPED OPEN. NO INJURIES TO-DATE. HOWEVER, SEVERAL NEAR-MISSES , BUMPING HEAD/SHOULDER INTO GATE AS IT IS AUTOMATICALLY CLOSING, HAVE OCCURRED. SO FAR, NO REPAIR HAS BEEN MADE. AWAITING RESOLUTION BY DEALER. DEFECTIVE STRUTS WERE STILL INSTALLED. *AK

DURING THIS WINTER (2006-2007) WE NOTICED THAT THE REAR TAILGATE ON OUR 2004 TOYOTA SIENNA (PURCHASED IN AUG 2004) WOULDN'T OPEN UP ALL THE WAY. WE THOUGHT THIS TO BE THE COLD TEMPERATURES. HOWEVER, THIS WEEK, THE REAR LIFTGATE FAILED ALL TOGETHER. THE STRUTS THAT KEEP THE GATE UP HAVE CEASED TO OPERATE. MY WIFE WAS ABLE TO LIFT THE GATE, BUT IT CAME DOWN AND SLAMMED SHUT TO HER SURPRISE. PRETTY SCARY SINCE WE HAVE A 3 YEAR OLD WHO'S SEAT IS THE BACK AND LIKES TO ENTER THROUGH THE TAILGATE. THE RIGHT STRUT (LOOKING AT THE TAILGATE) SEEMS TO HAVE LEAKED AND HAS LEFT A FILM ON SOME OF THE PLASTIC MOLDING FOR THE REAR TAILLIGHT. MY WIFE CONTACTED OUR LOCAL TOYOTA DEALER, WHOM WE HAVE WORKED WITH BEFORE, AND WAS GIVEN AN ESTIMATE TO HAVE THE STRUTS REPLACED (ABOUT $411-$435). SHE WAS TOLD THAT THE HAVE SEEN...

POWER LIFT GATE GAS STRUT FAILED. GATE HIT SPOUSE FROM BEHIND. LIFT GATE DROPPED UNEXPECTEDLY. IT CURRENTLY DOES NOT WORK AT ALL PASSENGER SIDE GAS STRUT IS LEAKING FLUID. *TR

POWER LFITGATE WAS CLOSING UNEXPECTEDLY ON THE 2004 TOYOTA SIENNA XLE FWD BECAUSE THE STRUTS SUPPORTING THE LFTGATE FAILED. *AK

THE TWO LIFTGATE SUPPORT ARMS FAILED AND THE DOOR FELL ON MY HEAD. I WAS NOT SERIOUSLY HURT, BUT HAD A KNOT ON MY HEAD. TOYOTA AND THE LOCAL DEALERSHIP REFUSED ANY RESPONSIBILITY. THIS DOOR HAS NOT YET BEEN FIXED BECAUSE IT IS EXPENSIVE ($520) AND SINCE THEY ARE CONTINUING TO USE THE SAME PARTS, THIS WILL PROBABLY HAPPEN AGAIN! *JB

RIGHT SIDE REAR HATCH SUPPORT STRUT FAILED CAUSING THE HATCH TO SELF-CLOSE INSTANTANEOUSLY AFTER OPENING. I BEGAN TO LOAD GROCERIES AS THE HATCH OPENED AND THE HATCH CLOSING STARTLED ME TO JUMP INTO THE TRAFFIC LANE OF THE PARKING LOT. NO TRAFFIC. STRUT REPLACED AT DEALER AT MY COST. OLD PART RETAINED BY DEALER. *JB

STRUTS ON LIFT GATE OF 2004 TOYOTA SIENNA FAILED SUDDENLY, MAKING LIFT GATE DANGEROUS, AND CAUSING MINOR INJURIES WHEN BEING USED TO MYSELF AND MY CHILDREN. *JB

2004 TOYOTA SIENNA, REAR LIFT GATE HOLD OPEN GAS STRUTS FAILED WITH REAR HATCH IN FULL OPEN POSITION CAUSING REAR HATCH TO SLAM SHUT NARROWLY MISSING MY WIFE. FAILURE MAY CAUSE SEVERE INJURY IF PERSON STRUCK BY FALLING DOOR. TOYOTA CONTACTED, VEHICLE OUT OF WARRANTY BY 6 MONTHS & 2500 MILES. NO ASSISTANCE OFFERED. PARTS ORDERED FROM LOCAL PARTS DEALER. *JB

REAR TAILGATE STRUTS BIND AND FAIL TO HOLD UP TAILGATE. *JB

TOYOATA SIENNA REAR POWER LIFTGATE ABRUPTLY REVERSES DIRECTIONS AND BEGINS TO CLOSE IMMEDIATELY AFTER IT HAS OPENED UP. LIFTGATE WILL NOT REMAIN IN OPEN POSITION. IF LIFTGATE IS OPENED MANUALLY THE STRUTS PROVIDE NO LIFT ASSISTANCE OR SUPPORT - LIFTGATE DOOR IS VERY HEAVY. THIS IS A SAFETY HAZARD & LIFTGATE IS NOT ABLE TO BE USED WITH THIS DEFECT. EACH ATTEMPT TO OPEN THE LIFTGATE RESULTS IN FAILURE.*AK

THE LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA MINIVAN FAILED. THE LIFTGATE (MANUAL, NOT POWER) SLAMMED DOWN WITH NO WARNING WHILE I WAS PUTTING GROCERIES IN THE BACK. IF I HAD BEEN IN THE WAY, I COULD EASILY HAVE BEEN INJURED. IF EITHER OF MY CHILDREN HAD BEEN HELPING ME, THEY CERTAINLY WOULD HAVE BEEN HURT! *JB

BACK DOOR (GATE) STARTED TO FALL DOWN AT COLDER TEMPERATURES (APPROX. 50 F). AFTER COUPLE OF MONTH THE GATE DOESN'T STAY UP ANYMORE. IT JUST FALLS DOWN. ALSO, WHITISH SPOTS STARTED TO APPEAR ON THE DASHBOARD IN THE AREA WHERE THERE IS AN AIRBAG IS LOCATED. *JB

REAR LIFT GATE STRUTS FAIL CAUSING INJURY TO HEAD WHEN DOOR IS IN THE OPEN POSITION. LIFT GATE DOES NOT OPEN TO THE FULL POSITION AND THE PROBLEM GETS WORSE DURING TIME. IF THE PERSON OPENING IS NOT AWARE THAT THE CLEARANCE IS NOT SUFFICIENT, THE SHARP EDGE OF THE DOOR CAN HIT USER IN THE FOREHEAD. *JB

IN DECEMBER, 2006, MY TAILGATE CLOSED ON ITS OWN, INJURING MY WIFE. TOYOTA REPLACED THE REAR STAYS (STRUTS) UNDER WARRANTY, INCLUDING THE ADDITION OF SOME BRACKETS. AT FIRST EVERYTHING WAS FINE. BUT WHEN THE WEATHER TURNED COLDER (BELOW 20F), THE REAR HATCH WOULD NOT OPEN ON ITS OWN UNLESS OPENING UNDER POWER. AND THEN A COUPLE OF DAYS AGO (STILL VERY COLD), THE HATCH CLOSED ON ITS OWN UNDER POWER AGAIN. THIS TIME, MY DAUGHTER AND I WERE BOTH IN ITS PATH, BUT FORTUNATELY, SO WAS A SHOPPING CART. THERE WERE FORTUNATELY NO INJURIES THIS TIME. I AM FRUSTRATED THAT JUST 45 DAYS AFTER THE PROBLEM WAS "REPAIRED" IT IS ALREADY HAPPENING AGAIN.

TL*- THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT EXPLAINED THAT THE REAR DOOR LIFTGATE DID NOT STAY OPEN WHEN USED. THE CONTACT WOULD PUSH THE KEY FOB TO OPEN THE AUTOMATIC REAR DOOR AND THE DOOR WOULD OPEN. AFTER A SHORT PERIOD OF TIME THEY WOULD CLOSE WITHOUT WARNING. THE DOOR NORMALLY HAS A CHIME TO ALERT THE CONTACT WHEN THE DOOR IS CLOSING, BUT WHEN IT CLOSES IN ERROR THERE ISN'T A CHIME TO ALERT THE CONTACT OF THE CLOSING. THE CONTACT HAS BEEN HIT SEVERAL TIMES BECAUSE OF THIS FAILURE. *AK UPDATED 2/27/2007 -OVER THE PAST FEW WEEKS THE REAR DOOR WOULD CLOSE IMMEDIATELY AFTER BEING OPENED. THE VEHICLE WAS TAKEN TO THE DEALER BUT HEY DID NOT FIX IT. *NM

TL* - THE CONTACT STATED THAT WHILE THE 2004 TOYOTA SIENNA WAS PARKED IN THE DRIVEWAY,AND THE LIFTGATE WAS OPENED, THE DOOR MALFUNCTIONED AND CLOSED HITTING THE CONTACT ON THE HEAD AND THE BACK OF THE SHOULDER, CAUSING HIS KNEE TO HIT THE BACK FENDER. THE IMPACT OF THE LIFTGATE KNOCKED THE CONTACT HALFWAY INSIDE THE VEHICLE. THERE WERE NO WARNING SIGNALS PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN INTO THE SERVICE DEALER MENLOBE DODGE TOYOTA IN BOUNTIFUL, UT) AND THEY STATED THAT THEY COULDN'T DO ANYTHING TO REMEDY THE ISSUE. THE CONTACT CAN PROVIDE COPY OF THE INVOICE FROM THE SERVICE DEALER. *JB UPDATED 04/16/07 *TR