NHTSA Complaint #10209366 — 2004 TOYOTA SIENNA

STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	10209366
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Date of Incident	October 24, 2004
Date Filed	November 19, 2007
Mileage	29,451 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE REAR DOOR OF MY 2004 SIENNA COLLAPSED ON ME. THE DOOR WAS NOT TOUCHED AND IT JUST COLLAPSED ON ME. I REPORTED THIS EVENT TO MY LOCAL TOYOTA DEALER. THEY SAID THAT I WAS OUT OF WARRANTY AND HAD TO PAY OUT OF POCKET FOR THE REPAIRS. I THEN REPORTED THIS FAILURE TO TOYOTA USA WHO THEN REFERRED ME BACK TO THE LOCAL TOYOTA DEALER. THE LOCAL DEALER AGAIN INFORMED ME THAT I NEED TO PAY OUT OF POCKET FOR THE REPAIR. MY VEHICLE WAS OUT OF WARRANTY BY 1 MONTH. THE LOCAL DEALER WANTED APPROXIMATELY $200-$300 FOR THE REPAIR. THROUGH THE SUPPORT OF THE ONLINE SIERRA OWNER'S CLUB, I FOUND OUT THAT THE STRUT ON THE BACK RIGHT SUPPORT WAS BROKEN. I ORDERED 2 STRUTS FROM AN AUTOPARTS DEALER AND REPAIRED IT MYSELF IN ABOUT 2 MINUTES FOR ABOUT $50. I INSTALLED 2 STRUTS BECAUSE I DON'T TRUST THE TOYOTA STRUT AT ALL. *TR

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