NHTSA Complaint #10194937 — 2004 TOYOTA SIENNA

STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT issue reported to NHTSA

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Complaint Details

ODI Number	10194937
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Date of Incident	June 6, 2007
Date Filed	June 29, 2007
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

FAILURE OF GAS STRUTS ON LIFTGATE OF 2004 TOYOTA SIENNA RESULTED IN LIFTGATE NOT FULLY OPENING AND PROCEEDING TO CLOSE , MOTOR-DRIVEN), IMMEDIATELY UPON REACHING THE END OF TRAVEL OF THE POWERED OPENING. FIRST OCCURRENCE APPROXIMATELY 3 WEEKS AGO, NOW OCCURS CONTINUOUSLY. LIFTGATE MUST BE HELD OR PROPPED OPEN. NO INJURIES TO-DATE. HOWEVER, SEVERAL NEAR-MISSES , BUMPING HEAD/SHOULDER INTO GATE AS IT IS AUTOMATICALLY CLOSING, HAVE OCCURRED. SO FAR, NO REPAIR HAS BEEN MADE. AWAITING RESOLUTION BY DEALER. DEFECTIVE STRUTS WERE STILL INSTALLED. *AK

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