NHTSA Complaint #10195040 — 2004 TOYOTA SIENNA

ON 6/29/07 I OPENED THE BACK DOOR OF MY 2004 TOYOTA SIENNA TO PUT THE STROLLER IN. WHILE I PUT THE STROLLER IN, THE BACK DOOR SUDDENLY COME DOWN AND HIT MY HEAD. I TRY TO OPEN IT AGAIN BUT IT WON'T STAY OPEN AND KEEP FALLING BACK DOWN. I CALL TOYOTA DEALER AND ASK THEM ABOUT THE PROBLEM. THEY TOLD ME THAT I MAY NEED TO REPLACE THE BACK DOOR SHOCK. I ASKED THEM IF IT IS STILL UNDER WARRANTY AND THEY TOLD ME THAT IT IS NOT BECAUSE MY VEHICLE IS 38,000 MILES AND MORE THAN 3 YEARS. I BELIEVE THIS IS A SAFETY ISSUE AND IT CAN CAUSE SERIOUS INJURY. I BELIEVE TOYOTA SHOULD RECALL AND FIX THIS PROBLEM FREE OF CHARGE. THEY TOLD ME IT WILL COST ME $270 TO FIX THEM AND I MAKE APPOINTMENT WITH THEM FOR REPAIR NEXT WEEK. *TR