2012 FORD FUSION Steering Problems

Sudden loss of power steering with dashboard message "Power Steering Assist Fault" Unable to turn steering wheel. Problem comes and goes. Took to Ford Dealership, $3,000 repair and Ford refuses to cover under a recall claiming it is a "Customer Satisfaction" problem and not a safety problem. Hundreds of complaints for this model year on this site for the same issue.

The electric power steering went out while driving. It is available for inspection upon request. The steering failure made the car very hard to control. The vechile will be inspected by an independent service center. The vechice has not been inspected by the manufacturer, police, insurance representatives or others yet. The power steering error light came on and the traction assist error light came on. The failure occurred on September 20, 2022.

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 10 MPH, the message to "Check Power Steering" suddenly displayed and the steering became very difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the Power Steering Control Modular was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 45 MPH, the message "Power Steering Assist Fault" was displayed and the steering wheel lost electric power steering assist. The contact was able to veer to the side of the road by using physical strength to steer the vehicle. The contact turned off and restarted the vehicle, and the steering wheel operated as needed. The contact was able to continue driving however, the failure reoccurred while driving. The contact stated that the failure had been recurring increasingly more while driving. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 175,000. The VIN was unavailable.

Traveling at around 30mph on a narrow and curvy road, the car lost a majority of the power steering aide. I was teaching my younger sibling how to drive, and the car lost control and we were heading straight for a deep ravine. Thankfully, the emergency brake was available.

The contact's daughter owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the "Service Power Steering "warning light illuminated. The dealer was notified of the failure and informed him that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was loaded onto a trailer and taken to an independent mechanic where it was diagnosed with electric power steering failure. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

My electrical power steering system failed as I was driving . It is available for inspection. As I was pulling into traffic from a gas station my power steering failed . An automotive shop confirmed the power steering issue I did not notice any immediate warnings until after my car stopped

The contact owns a 2012 Ford Fusion. The contact stated while making a right turn at an undisclosed speed, the steering wheel became firm. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the power steering needed to be replaced. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The failure mileage was unknown.

The power steering assist fault code came on the dash, I since had the car at the dealership and was told it was covered and would be repaired 2 days later I got a call telling me it was gonna cost $1801.00 this problem came on suddenly and could of caused a deadly accident was told at dealership that repaired it that the warranty ran out after 10 years the car is a 2012 and warranty ran out a few months ago but this being a major steering problem and could cause a major accident or fatality(s) I believe this should have been a major recall but as owner of this vehicle there was never any outreach from the dealership on this steering problem

My car was under a recall to have power steering gear replaced and ford will not fix it. The wheel is so hard I can barely move it .

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the power steering assist fault and the check advancetrac warning messages appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. The dealer and the manufacturer were notified of the failure and the contact was informed that the vehicle was not included in an Extended Warranty coverage or NHTSA Campaign Number: 15V340000 (Steering). The manufacturer referred him to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 218,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering failed and needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 229,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving into a parking lot at an undisclosed speed, the steering wheel seized with the Service Power Steering message displayed. The vehicle was towed to an independent mechanic who diagnosed that the electric power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 170,000.

My car has had steering issues since purchased a year ago. I had to pay $1600 for a new steering rack as the car is electronic and is not a cheap fix. My car was not included in a recall that was done with the same plant my car was made at and literally 2 days after the end built date. I called and out a complaint in and was trying to get my car included in this recall. This car continues to show steering issue alerts on dash. The car has to be shut off and turned backed in and sometimes don’t bother driving it because it’s nerve racking to know if it will stop working. PLEASE SOMEONE LOOK INTO THIS AND ADD MY CAR TO THE RECALL THE STATS ON THE RECALL AND HOW CLOSE MY CAR IS TO IT SAME PLANT AND A DEW DAYS AWAY, PLEASE...

The contact owns a 2014 Ford Fusion. The contact stated that while driving at approximately 35 MPH, the steering wheel became difficult to maneuver. The contact then stated that she heard an audible sound indicating that the power steering assist fault warning light was illuminated. The vehicle was towed to the dealer and was diagnosed that the electric power steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that NHTSA Campaign Number: 15V340000 (Steering) had expired and no further assistance was provided. The model year vehicle was not included in the recall. The failure mileage was approximately 106,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. The contact then stated that the steering wheel became difficult to maneuver. Additionally, the contact referenced NHTSA Campaign Number: 15V340000 (Steering). The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 161,000.

Driving 45 MPH, Power Steering Fault came on, lost power steering. Thankfully I was able to get off the road safely. Have no power steering, several other models with the same year have the same problem I am being told mine was not part of the recall. RIDICULOUS! This is a very costly repair

The contact owns a 2012 Ford Fusion. The contact stated that the while her daughter was driving approximately 30 MPH, the power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. During the failure, no warning lights or messages were displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 160,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 15 MPH, the power steering fault assist warning light illuminated. The contact pulled over safely and the vehicle was towed to the dealer. The dealer diagnosed the failure with the power steering gear that needed to be replaced. The VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 113,000.

Started my car yesterday and got a "Power Steering Assist Failure" error. Second time in 3 years I have gotten this error. Results in no power steering and can occur at any time. Luckily, I was in park when it happened and not driving. Ford issued a recall on only certain models of Fusions when they should have recalled ALL of them. They're "Advancetrac" system does NOT store error messages, so taking it to a dealership is a pointless and very expensive process as they will simply throw around random, costly "fixes." This is a serious safety issue that needs to be addressed immediately. Again.

The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 15V340000 (Steering), 21V158000 (Air Bags) and 19V001000 (Air Bags). The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The power steering assist and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering linkage and power steering module needed to be replaced. The dealer was made aware of the failure and scheduled an upcoming appointment to perform the recall repairs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 191,353.

The contact's stepdaughter owns a 2012 Ford Fusion. The contact stated that while his stepdaughter was driving at an unknown speed, the power steering assist failed to operate as needed. The power steering assist fault warning message appeared on the dashboard as the excessive force was needed to steer the vehicle. The contact's stepdaughter then called her husband who managed to carefully drive the vehicle home. The dealer was notified of the failure and informed him that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was initially notified of the failure and informed that the vehicle was under warranty; multiple attempts were made to call back the manufacturer but to no avail. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was unknown.

Steering failing cannot drive straight.

Power steering assist fault warning keeps coming on after previous recall.... over past 2 months it's every other week

The contact owns a 2012 Ford Fusion. The contact stated while driving at 30 MPH, the message "Service Power Steering" was displayed. The contact was able to continue driving. However, upon attempting to drive the vehicle later that day, the steering wheel lost power steering. The vehicle was towed to the contact's residence. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as it had expired in March. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 140,000.

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle had previously been serviced under Customer Satisfaction Program: 15S18 (Reprogram Power Steering Control Module and Steering Gear Extended Coverage) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

In 2019 my power steering failed on my 2012 Ford Fusion. I had if fixed because I was not part of the recall for power steering. Well on August 2nd 2022 it has failed again. And needs replacing again.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 45-50 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. Upon restarting the vehicle, the vehicle regained power steering functionality. The contact was able to continue driving. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 120,000.

The contact owns a 2012 Ford Fusion. The contact stated that while attempting to start the vehicle, he noticed that the power steering was no longer functioning. The contact stated that the power steering malfunction warning light was illuminated. The contact had not taken the vehicle to the local dealer. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 85,000. The contact stated that the actually cause of the issue was not related to the recall but has since been repaired.

Power steering went out randomly. I have tried to reset by turning vehicle on and off. There is a recall for the 2012 Ford Fusion...however my vehicle is not included for some reason is having exact same issue as recall for steering dating back to 2015. Took to dealer. They said my power steering was out and would be over 3,000$ to fix.

Dealership said they reset power steering, it had a recall on it and now my power steering is completely out and they refuse to fix it for free when it is a recalled part. Obviously it wasn’t fixed.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 30 MPH, the service power steering warning light illuminated as the steering wheel became difficult to maneuver. The vehicle was not taken to the dealer or independent mechanic for diagnostic test or repairs. The contact stated that the dealer was contacted. The contact was informed that the vehicle was not included in a power steering recall. The contact researched the failure online and found NHTSA Campaign Number: 15V340000 (Steering) and related the failure to the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 10-15 MPH, the power steering assist failed with the "Service Advance Trac" and "Service Power Steering" messages displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed with steering gear box failure. The dealer informed the contact that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2012 Ford Fusion. The contact stated while reversing out of the driveway, the vehicle lost power steering functionality. There was no warning light illuminated. The contact parked the vehicle. The contact became aware of NHTSA Campaign Number: 15V340000 (Steering). The vehicle was towed to the dealer who informed the contact that she needed to pay a diagnostic fee to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 140,000.

Power steering assist fault

Highway speeds power steering failure, no symptoms prior. Barely got off the road to safety.

While driving down the road power steering assist came on dash then lost all power to steering, and of course my car says no recalls, I’m stuck with a 17,000 dollar car I can’t fix but still have to finish paying for, I new better then to buy a [XXX] ford too. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2012 Ford Fusion. The contact stated while driving the vehicle out of the parking lot at approximately 3 MPH, the power steering functionality was inoperable. The power steering assists failure warning light illuminated. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was not notified of the failure. The approximate failure mileage was 60,000

Power steering went out while driving, almost caused me to crash.

I have a 2012 Ford fusion and once again the power steering went out in my car and now I’m stranded trying to figure out a way to get home there was already a recall once on power steering‘s for this car well for this year of a car don’t know if it was mine or not because it says 04 recalled unfixed problems but obviously this car has power steering problems and now I’m paying $17,000 for a car that I can’t even drive because I can’t afford to have my car fixed thanks Ford should’ve known better than to buy one

The contact owns a 2012 Ford Fusion. The contact stated that while operating the vehicle, there was a grinding sound coming from the steering column. Additionally, the steering wheel was very unstable and the vehicle did not immediately respond while turning the steering wheel in either direction. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The contact indicated that the vehicle was previously repaired under the NHTSA Campaign Number: 15V340000 (Steering) however, the failure reoccurred. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 80,000.

While I was driving my 2012 Ford Fusion with my two children I lost power steering. Barely made it to side of busy road. The Service Advancetrac AND Power Steering Assist Message displayed AFTER losing power steering. After restarting the car power steering is back and no warning messages. Called local Ford dealer who did not see any recalls for issue or seem to know about this issue. Stated it "shouldn't" be an issue as the car is running like normal and scheduled appointment for a month away.

My steering wheel want turn at all it’s locked

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 25 MPH, the power steering sensor warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

Power Steering intermittently stops working.

The electrical power steering control system in my car failed, without which steering at low speeds and especially parking is more difficult. The problem was confirmed and assessed by a dealer during other repairs, but no other parties. When the incident occurred, it failed with no warning at car startup. The next car startup the power steering returned for about 2-3 weeks before going out again for good, again with no obvious warning after a startup. Seems to be the same or a similar issue described in campaign 15V340000 that applies to 2012 Ford Fusions, but evidently my VIN number appears to have been excluded from that recall according to Ford.

The contact owns a 2012 Ford Fusion. The contact stated while driving 25 MPH, the power steering assist failed as the “power steering assist fault, service now” warning message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The contact discovered that there was a Customer Satisfaction Program for the power steering associated with the vehicle. The dealer and the manufacturer were notified of the issue and informed the contact that the vehicle no longer qualified under the Customer Satisfaction Program. The vehicle was not repaired. The failure mileage was approximately 75,000.

The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle lost power steering functionality. The power steering assist fault warning light was illuminated. The vehicle was taken to the local dealer and diagnosed the vehicle with steering rack failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The approximate failure mileage was 65,000.

Power Steering Assist Fault and Service Advancetrack error codes appear on the digital dash display. Power steering does not work. The Ford dealership the vehicle was bought at and is serviced at allowed me to drive out of the lot in the car's current state because the vehicle is 7 months out of the extended warranty 10-year recall.