2011 FORD FUSION Steering Problems

Upon starting the car and putting the car into motion, the steering locks and "power steering assist fault" appears on the dashboard notices. To be able to steer the car I have to turn the car off and back on. The steering wheel cannot be turned when this fault happens. Yes the problem has been confirmed by a dealer. The warning message "power steering assist fault" appears on the dashboard.

Within one week, my power steering fault came on twice, luckily driving at 5-10mph. But still scary at 10mph. Scary to imagine any faster. It locks up randomly out of no where in the neighborhood. Nothing touched before hand, no indication it was going to lock up, no warning. It locks up and cannot move the wheel so I have put it in park and turned off engine and restart it to move the steering wheel again. On the dash it will say ‘Power Steering Fault’. This is my vehicle I rely on for work and commute for myself and my child. No other vehicle possible for backup. This is dangerous and will not risk driving the vehicle, and at dead end with work and transportation on a busy schedule. I was lucky it did not happen in an intersection or crowded street or freeway and more lucky that my...

On 12/28/2023, my power steering went out on my Fusion. It gave a message in the message center “Power Steering Assist Fault”, and after software diagnosis, the steering rack has been confirmed to be faulty. The vehicle has been a nightmare to drive, requiring up to 14 rotations of the steering wheel to rotate sufficiently, causing minor but repeated injuries to my neck, hands, wrists, and arms. On 1/10/2024, a supervisor called me and again denied an extension of the repair program to replace the faulty rack, putting my income and safety at risk.

Power Steering Assist Fault in a 2011 Ford Fusion not being treated due to it previously being reprogrammed to satisfy the recall 15S18 but they never replaced the steering gear which is now failing. The CSP 15N01 is now expired on my car and the dealership and Ford corporate refuse to treat it despite the negligence of the original technician who never correctly fixed it in the first place. This is an extremely dangerous issue as power steering may randomly shut off and make it nearly impossible to steer safely. The steering gear replacement was confirmed by an auto repair store.

While driving my car the steering went out causing a huge safety issue and making my car un drivable. Has a CSP 15N01 through Ford Motor Company which has a limitation of 10 years or 150,000 miles whichever comes first that went out in 2015 causing owners of 2011-2013 to be forced to pay for the cost related to the repair in excess of $2,000 plus. This defect is Ford caused and should be reopened to the owners of these older vehicles before someone gets seriously injured or results in death by loss of steering. control. Being a mother of 3 with very limited income and this being my only mode of transportation, I am at a loss and will be unable to get this repaired or another vehicle resulting in the loss of my job and my children being unable to get to and from school. This recall should...

While driving at low rate of speed, I lost all steering and check power steering now light came on. I slowly took back roads and drove it home.

The electronic power steering assist module malfunctioned resulting in loss of steering control. The unit began smoking and was stopped immediately, fortunately in the driveway so there was no risk to anyone while the car was travelling on a roadway. The vehicle (2011 Ford Fusion) is currently not driveable since as soon as the battery is reconnected it heats up and the unit starts smoking again. There is no way to steer the vehicle as a result. There was an online article indicating that this year and model may have been subject to a recall due to the steering defect, but searching the NHTSA database did not reveal this particular issue being addressed. The vehicle has not yet been inspected as it needs to be towed to either the dealer or auto repair shop depending on whether Ford will assist in the repair.

I bought the car in 03/2019. I was not informed about this recall. We had the epsa go out last week, called the ford dealership, made an appointment. Drove the car without power steering to the dealership, they looked at it and told us $2,200.00. I said there is a recall, the man said I am at 158,000 and that is over the allotted 150,000 miles. I was not informed about this recall, therefore I could not know to go get this fixed. I called Ford customer service and she said they cannot help. This is a SAFETY concern and I do not know how this is even legal. I am filing a formal complaint.

I was driving on the highway and my power steering suddenly went out on me in the middle of traffic. My 2011 Ford Fusion SE had a "Power Steering Assist Fault" on my dash and it stopped working, it only had 117k miles on it. I then took it to the dealership to get it diagnosed and they said it was the Rack and Pinion that needed to be replaced. They told me that its a known problem, and for this generation of Fusion there was an extended warranty for this problem, but only 10 year/150k miles, whichever comes first and my car(12 years old) is now too old to get it replaced at no charge. Said that Ford around 2011 was introducing electric power steering for the first time. The Ford Dealership then wanted me to pay out something like $2300 to have them replace the parts needed. This...

I experienced power steering failure while driving nearly causing me to have a major accident. This failure is due to a Power steering module failure. Ford had a safety recall for this (14S06), link below. There was no warning. I had a mechanic inspect and confirm the problem. The car is nearly un-drivable. I tried calling a Ford dealership (Tasca Ford, Berlin CT) they told me the recall expired. I called Ford, they told me the same thing. However, Ford's recall support page clearly states "Safety, Compliance, and Emissions Recalls do not expire. Affected vehicles remain eligible until the repair is completed." Link below. I'm at loss. It's a very expensive repair that Ford should cover. Please Help. [XXX] [XXX] . Thanks, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

on November 28, 2023, I was driving about 30 mph when my power steering completely went out. Two warnings popped up stating “service power steering now” and “service advancetrac”. The two icons with what looks like tires sliding / tcs indicator are also present. I did nothing out of the ordinary and typical driving. I wasn’t on icy roads or speeding. I didn’t hit my brakes in any manner that would trigger a mishap with sliding. But this is scary to have happened and now because it’s winter in Idaho, it will be absolutely unsafe for me to operate this vehicle. This needs to be taken care of.

As I drive the power steering is locking up and my steering assist vault keeps coming on. I have taken my vehicle to Clinton , Indiana Ford dealer & currently taking it back 11/28 for the same issue. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had started the car as usual and the dashboard had thrown an error saying power steering assist fault. The steering wheel was very difficult to move and trying to drive was very dangerous. Ford is refusing to cover this service even though the vehicles at 118k miles under the 150,000 mile mark. This is very frustrating as I have researched this is an extremely common problem for Ford Fusions made from this Assembly Plant under extended warranty 15N01 recall 15S18

My power steering has gone out, making it very unsafe to drive. It’s a workout to turn the car and I do not feel safe driving it.

Power steering turned off while driving, showing error code U3000 after scanning

The contact owns a 2011 Ford Fusion. The contact stated while driving 60 MPH, the vehicle lost power steering functionality. The contact was able to veer to the side of the roadway. The contact was able to drive to the residence by using physical strength to steer the vehicle. The contact stated that upon arriving to the residence, the contact turned off and restarted the vehicle, but the failure persisted. The vehicle was taken to an independent mechanic, where the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The dealer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 118,000.

The power steering in my car stopped working and I received a Power Steering Assist Fault error on my dashboard. I only have 60,000 miles on my car. I took it to a local Ford Dealer, who advised the steering rack needs to be replaced, which would cost $2,400.00 to fix. I googled the problem and found recall# 15S18 for the same make and model, but my VIN# was not included. I called Ford about it and they said that recall has been closed out in August 2015 and the issue is not covered under another recall. Why did the recall only cover certain 2011 Ford Fusions and not all of them? I see other people have filed complaints regarding the same issues, as their car was not covered under the recall either.

While drive I experienced a complete power steering failure. The steering wheel barely moved while traveling around 40mph surrounding by traffic. The steering wheel basically locked with little to no movement. I immediately put on my hazard lights and pulled to the far right lane where I hit a curb. I heard a chime noise and I looked on the dashboard where it displayed POWER STEERING ASSIST FAULT. This same warning message has popped up over the years from time to time when initially starting the vehicle but never while driving. There is a recall on for this issue from Ford # (15S18) for the same year, make and model but just not my exact vehicle Ford had told me. While having my vehicle serviced over the years from Ford I've informed them since 2015. While having an airbag recall fixed by Ford a few years back I informed them...

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering was inoperable, and the vehicle was difficult to steer. The contact stated that the vehicle was serviced under an unknown recall repair a year prior and the power steering module was reprogrammed. The contact stated that the failure began after the recall repair was completed. The vehicle was taken back to the dealer and diagnosed with a failed steering rack. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact that the repair was not covered under the recall due to the mileage on the vehicle. The failure mileage was approximately 162,000.

The power steering frequently stops working while driving the car, making the car very difficult to steer. This definitely puts the driver and others on the road at risk since it is unpredictable when the electric power steering will stop working and making emergency steering maneuvers is impossible when this condition occurs. The vehicle displays the message "Power Steering Assist Fault" when this condition occurs. The vehicle or component has not been inspected by the manufacturer or anyone else.

The contact owns a 2011 Ford Fusion. The contact stated that after the vehicle had been parked for a while, the vehicle was restarted but the steering wheel failed to respond as needed. The vehicle was no longer operable and was towed to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 188,279.

through due diligence it was found this complaint is related to NHSTA campaign # 15V340000 “Failure of Electric Power Steering Assist”. The "Power steering assist fault" messaged appeared while the Owner being [XXX] lost control of the vehicle. Thankfully she works close to home and was able to get the car to her driveway with help. A Dealership diagnosis was Hard steering/lack of assist. and needing rack replacement and alignment. We found that this defect was determined to exist and recall 15s18 was 'performed'. This was only a software update, and hasn't to this day been remedied.. the Gear replacement was never done. Only a software update was done back in Aug 26, 2019 apparently. The Dealership and Manufacturer has been contacted and have denied any actual remedy. According to Federal law The Manufacturer of the vehicle shall remedy the defect in any of the following ways. A. by repairing...

I was driving my vehicle (Ford Fusion 2011) home and while on a busy street, my vehicle began to shake and displayed the following warning on my dashboard - SERVICE POWER STEERING. I luckily made it home without incident. I haven't driven it since. -My safety was in jeopardy as well as others on the road. -The vehicle has NOT been inspected by Ford, or any others. As it would need to be towed. -The warning came on AS the problem began. -I've reached out to a few Ford dealerships in the Dallas Metro, whom have CONFIRMED it has a recall - however are demanding I pay for repairs, which to my knowledge is illegal if it is a recall.

Started the car and a "Power Steering Assist Fault" immediately appeared on the dash, making the steering impossible to use at a stop or low speed. I believe this could be part of NHTSA campaign 15V340000, but it doesn't come up on my VIN. On the Ford website my VIN shows it as campaign 15N01, described as "Epas steering efforts".

- The power steering does not work. - The car is very difficult to steer especially at slower speeds, which increases the risk of an accident. - The car has been taken in for service and verified by the dealership "Walt Sweeney Ford" in Cincinnati, Ohio - The warning light in the vehicle says "Power Steering Assist Fault" - I think this should be covered under "Safety Recall - 15S18 - the car was manufactured in - Hermosillo - which is one of the Assembly Plants mentioned in the recall and during the time mentioned in the recall - - The manufacturer says it is not covered - The contact stated that the CSP 15N01 is applicable to their vehicle according to the CarFax despite the dealership not honoring that.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, she became aware that the EPS was not functioning as needed. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

I got a electrical power steering failure notification, which made my steering wheel very hard to turn. I’m glad I was going straight and not turning at that moment because I believe I would’ve crashed.

Power Steering Assist Failure/EPAS Failure

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the message "Power Steering Failure" was displayed, and the vehicle lost power steering functionality. The vehicle was towed to an independent mechanic, where it was diagnosed that the power steering control module (PSCM) had experienced an internal failure, and the steering rack assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 86,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering was inoperable. The "Steering Advance Trac" warning light was illuminated. The contact stated she was able to safely drive the vehicle to the residence of a relative. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at approximately 15 MPH, the steering wheel became firm. The vehicle was steered to the side of the roadway. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic test result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 135,759.

The contact owns a 2011 Ford Fusion. The contact stated that while turning the steering wheel in either direction, there was a loud grinding sound coming from the steering column. The contact stated that the grinding sound could be heard inside and outside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was 134,000.

Loss of power steering.

Power steering assist failure.

The electronic power steering goes in and out very dangerous

I get error (check power steering now) I've replaced tie rods sway bars steering column and I still have message steering is locked

When driving the car, the "stability control" light came on, and the power steering no longer works. The contact stated there was an extended warranty added for the power steering issues that was issued in Oct 2015 - that warranty extended those parts for 10 years or 150,000, whichever came first. She said that since the vehicle now has 170,000 miles on it, the extended warranty was no longer in effect.

Electric steering assist stops working randomly

Subject: Safety Complaint Regarding Ford Motor Company's Safety Recall 14S06 Dear NHTSA, I am writing to submit a safety complaint regarding the power steering issue covered under Safety Recall 14S06 issued by Ford Motor Company for certain 2011-2013 model year Ford Explorer vehicles. I own a 2011 Ford Fusion Hybrid with a VIN 3FADP0L39BR178615 On 03/23, I experienced a sudden loss of power steering assist while driving my vehicle. The instrument cluster message center displayed a warning message, and a chime sounded to alert me of the issue. As a result, the steering effort significantly increased, particularly at lower speeds, which posed a safety risk and made it challenging to maneuver the vehicle safely. Upon investigation, I discovered that Ford Motor Company had issued Safety Recall 14S06 due to concerns related to power steering operation in affected vehicles. The recall mentioned that the power steering system might revert to manual...

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "check power steering" warning light illuminated advertently the steering column became inoperable. The contact was able to drive the vehicle very slowly to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 265,000.

June2 2023 my car the power steering quit no longer able to steer the car. No longer able to drive the car 2011 ford fusion. i noticed there were recalls on steering and electrical my is electrical power steering (no pump). i need to know if i qualify to have it fixed i have reported this to everyone in ford i know to ask. i need my car. my husband was driving when it happen he made it home safe thankful.

The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 15V340000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the front of the vehicle. The contact pulled over into a nearby parking area, where he became aware that the vehicle had lost electric power steering assist. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 100,000.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed and attempting to merge into traffic, the steering wheel became firm and difficult to maneuver. The power steering assist warning light was illuminated. The contact pulled off the roadway. The contact was able to slowly maneuver the vehicle to the dealer where the vehicle had not yet been diagnosed. The contact was informed by the technician that the VIN was previously included in the NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 195,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 MPH, the steering wheel stiffened without warning. The contact stated that the vehicle was difficult to steer. The contact stated that the power steering assist returned after depressing the brake pedal. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 147,000.

My steering is hard to turn I've had this problem before

"Power steering assist fault" was illuminated in message center. Complete loss of power steering making the vehicle undrivable. Vehicle not covered in recall even though this is a widely know issue in this year's make and model.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at undisclosed speeds, the power steering assist warning light illuminated. The contact then stated that the steering wheel became stiff and seized. The contact referenced NHTSA Campaign Number: 15V34000 (Steering) however, the dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was unavailable.

Went to start the car and got a message that says "power steering assist fault" after researching online this is a huge problem for Ford vehicles especially 2011 Ford fusion. Once the message came up the power steering no longer worked.

The contact owns a 2011 Ford Fusion. The contact stated that occasionally upon starting the vehicle or while driving at various speeds, the power steering assist failed to operate as needed. The contact stated that excessive force was needed to turn the steering wheel. There was no warning light illuminated. The contact called two dealers Suppes Ford (101 Main St, Johnstown, PA 15901) and Luther Ford Ebensburg (3941 Admiral Peary Hwy, Ebensburg, PA 15931)] and neither dealer assisted with the failure. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 15V340000 (Steering) however, the failure occurred. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.