NHTSA Complaint #11551720 — 2011 FORD FUSION

through due diligence it was found this complaint is related to NHSTA campaign # 15V340000 “Failure of Electric Power Steering Assist”. The "Power steering assist fault" messaged appeared while the Owner being [XXX] lost control of the vehicle. Thankfully she works close to home and was able to get the car to her driveway with help. A Dealership diagnosis was Hard steering/lack of assist. and needing rack replacement and alignment. We found that this defect was determined to exist and recall 15s18 was 'performed'. This was only a software update, and hasn't to this day been remedied.. the Gear replacement was never done. Only a software update was done back in Aug 26, 2019 apparently. The Dealership and Manufacturer has been contacted and have denied any actual remedy. According to Federal law The Manufacturer of the vehicle shall remedy the defect in any of the following ways. A. by repairing the vehicle; B. by replacing the vehicle with an identical or reasonably equivalent vehicle; or C. by refunding the purchase price, less a reasonable allowance for depreciation. a software update was not a repair. We have the repair estimate which is directly relating to this defect that was foreseen which we didn't get notification of until Oct 17, 2023 and this defect is related to the existing recall afore mentioned. This safety defect has caused a substantial and total loss of the use of the car and is unsafe to drive in possession of the dealership. We seek equity, "Equity will not suffer a wrong to be without a remedy" [XXX] just wants the use of her car (well cared for and only 104k miles) and have the trust with Ford Motor Company to be restored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)