2011 FORD EXPLORER Steering Problems

NO INCIDENTS YET. I HAVE HAD A POWER STEERING FAULT WARNING CAME ON. IT IS OFF NOW I HAVE CONTACTED FORD IN DETROIT, RECALL EXPIRED EVENTHOUGH MY CAR HAS ONLY 124,100 MILES ON IT.IT WILL COST ME $2300. TO FIX IT WHICH I DO NOT HAVE. I WAS NEVER TOLD ABOUT A RECALL ON THIS. I PURCHASED THIS USED CAR IN DEC,2021 AT KEARNEY MOTORSPORTS IN LOUISVILLE KY. NOW I HAVE RECEIVED A RECALL NOTICE ON THE SUSPENSION. I FIND THIS CAR VERY UNSAFE AND REALLY DO NOT KNOW WHAT TO DO ABOUT THIS, ESPECIALLY THE POWER STEERING. PLEASE ADVISE, OH I DID REPORT THIS TO KYDOT.

my 2011 Ford Explorer has had issues with the steering locking up. A number of times I've been able to "reset" it by turning the car off and on. Over time this has happened more often and requiring a number of cycling of the car on and off. These are have an associated alert Power Assist System Fault. Driving the this week the alert came on while driving, steering locked which was extremally frighting but then unlocked. The alert remained and all power steering was lost. I had to use all my strength to turn the wheel and get out of the road. Loss of all power assist in the steering.

Current owner purchased this vehicle used. Power steering has failed and after researching recall history it was discovered that this is a long known problem under Fords recall 14S06 and supplement 15N01. Ford will not honor the recall because the vehicle is now at 165,000 miles. Why should the current owner suffer the out of pocket expense for a recall repair that should have been properly repaired the 1st time while still within the recall limits? I have zero confidence that Ford or NHTSA will act in good faith on behalf of owners.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering became inoperable. The power steering and service traction warning lights were illuminated. The vehicle was taken to the local dealer where it was diagnosed that the power steering gear needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified and referred to contact the NHTSA for assistance. The approximate failure mileage was 137,000.

The contact owns a 2011 Ford Explorer. The contact stated that the power steering malfunction warning light was illuminated. The contact stated that while driving, the steering wheel locked up and the steering wheel was difficult to turn. The vehicle was taken to the local dealer where it was diagnosed that the rack and pinion had an internal failure. The vehicle was not repaired. The manufacturer was contacted and informed contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V286000 (Steering) in 2014. No further assistance was provided. The failure mileage was approximately 83,242.

There is a recall for 2011-2014 Ford Explorers for the "Power Steering assist fault". My 2011 Ford Explorer is having this exact problem, however after taking it to a Ford dealership, I was told. YES there is a recall, but my vehicle was left off the list. This is 100% unfair. You have a recall for 2011 Ford Explorers, except my vehicle. This is a dangerous problem. I could have had an accident with my two Grandchildren in the car. How can Ford know this is a problem, but leave vehicles off the list.

There is an issue with the power steering and the system on the vehicle states that there is a “power steering assist fault” and “terrain assist fault”. This issue completely locks my steering wheel to the point where it is impossible to turn. The concerning part of this issue is that there have been multiple times while driving through a parking lot or on the highway that this issue comes up out of nowhere. Luckily, this lapse in the power steering has only lasted less than a minute and during times when I could stop however, there will come a time when that won’t be the case and something serious may happen. The unfortunate part to this issue is that there is a recall for this exact issue amongst other 2011 ford explorers however, my vin# is not included in that recall. It makes absolutely no sense to me why...

Powering Steering assist fault light came on in my 2011 Ford Explorer . It is a recall for 2011 For Explorer, however my vehicle is not on the list. If this is a problem with 2011 Ford Explorers, it isn't fair to leave my vehicle off the recall list.

Power Steering assist fault

The contact owns a 2011 Ford Explorer. The contact stated while driving 35 MPH and approaching a curve, the warning message "Service Advance Tract” illuminated and the steering wheel locked inadvertently, almost causing the contact to lose control of the vehicle. The contact was able to continue to drive the vehicle by using tremendous physical force to steer the vehicle. The dealer was notified of the failure and informed the contact that he would be responsible for the cost of the repair as his VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 186,850.

Airbag light stays on after have completed all the fixes as stated in the official TSB 12-5-11 05/29/12. The steering has become extremely difficult to turn at low speeds or moving for a complete stop. It is freezing up and get harder as time goes by. The recall is expired, but the symptoms are the exact same as the recall stated.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The dealer was made aware of the failure but informed the contact that a recall for the steering had expired. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that the failure was not safety-related and provided no further assistance. The failure mileage was approximately 122,000. THE CONSUMER WAS ADVISED THE VEHICLE HAD BEEN SERVICED IN AUGUST 2015.

The steering wheel gets hard to turn it acts like it has glitches in it. It goes from easy to hard and doesn’t come out of it’s turns on it’s own I have to pull it back. Almost acts like I’ve lost the power steering.

The contact owns a 2011 Ford Explorer. The contact stated that the vehicle was recently repaired under an unknown steering recall. The contact stated that while driving at various speeds, the vehicle lost power steering functionality. The steering assist, traction control, and an unknown warning light were illuminated during the failure. The contact stated that the vehicle would regain power steering functionality a day or two after the failure. The failure had recurred three times within the month. The contact had contacted the dealer who diagnosed that the power steering rack needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer confirmed that the vehicle was out of warranty and referred the contact to NHTSA for assistance. The approximate failure mileage was 142,000.

The steering wheel is hard and I can not turn it correctly, upon asking Ford in Saugus Mass. they inform me that there is a two week waiting period. So i guess they will be responsable if it commpletly locks while I am driving on the highwway, or taking my children to school. Upon verifying the information on google there has been similar situaitons with this same model, my vehicle was, manufactored in May 2011. So it does go under the recall number 14S06. But Ford is not helping me with the stituation what so ever. I am a single mother with children I depend on no-one, so it is very unprofessional when I came with the urgent situation to them and they acted like they did not care.

Power Steering assist fault making steering impossible. Had to stop and restart the car a few times to clear the fault in order to move it. Lucky I was at a stop and not driving or I would not have been able to straighten the wheels and would have ended up in an accident

The contact owns a 2011 Ford Explorer. The contact stated while driving 55 MPH and making a right turn, the steering wheel seized and made a jumping motion causing the vehicle to move both left and right. The contact stated that the traction control warning light and an unknown warning light were illuminated. The contact parked on the side of the road and restarted the vehicle but continued to experience the vehicle. The contact stated he continued to drive the vehicle with the failure to the residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the control module and rack and pinion to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure...

I was driving and my wheel locked up almost resulting in a accident I could not turn the wheel I had to pulled over and had to get my car towed I'm being told it is my rack and pinion I have a 2011 Ford explorer now they are charging me 3,000 dollars to get it fixed when their was a recall on it in 2015 I was only going 30 mph when this happened

The contact owns a 2011 Ford Explorer. The contact stated while driving 30 MPH, the steering wheel seized with the power steering assist warning light illuminated. The contact pulled over and restarted the vehicle however, the persisted. The vehicle was towed to the residence and was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 160,000.

steering wheel gets hard to turn anywhere. a light turns on when this happens but, I couldn't read it as I was trying to get safely out of the road. it has happened to me a couple of times. sometime it happens as I turn the car on once I put the reverse gear on it gets hard I'm able to notice this before I move so I turn the car off and when I turn it back on it fixes itself. but, last few times its happened while driving once in the highway. I was told this could be triggering my check engine light on, which now is always on, according to the shop where it was taken for a check up it is something related to a misfire of the fifth cylinder. they think it is more related to a factory defect.

The contact owns a 2011 Ford Explorer. The contact stated while starting the vehicle, the steering wheel would seize. The contact stated she would turn off and restart the vehicle for the steering wheel to function properly. The contact stated while driving 25 MPH, the steering wheel seized. The contact was able to park on the side of the road and the power steering assist fault warning light was illuminated. The contact was able to drive to the residence. The contact took the vehicle to an independent mechanic and was informed that the actuator for the power steering pump needed to be replaced. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Explorer. The contact received a recall notification for NHTSA Campaign Number: 14V286000 (Steering) and the vehicle was taken to the dealer, where the power steering control module (PSCM) software was updated. The contact stated that upon starting the vehicle, his daughter noticed that the steering wheel had lost power steering assist functionality. The message "Power Steering Assist Fault" was illuminated. The contact's daughter turned off and as she restarted the vehicle, the steering wheel regained power steering functionality. The contact's daughter continued to drive the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the power steering gear had failed and needed to be replaced. The dealer advised the contact that he would be responsible for the cost of the repair as SSSC denied the request to cover the vehicle repair. The manufacturer was notified of the failure but did...

Error message appeared and lost power steering to the vehicle while driving. I learned that 14S06 safety recall was to address this very situation (codes matched). Ford denied the safety recall due to 10 year limit (Vehicle has 39,000 miles and is 10ys 7mo old) May 17th 2019 Letter from ford regarding safety recall 14S06 updates the recall to "regardless of vehicle mileage or warranty start date." I paid for the fix out of pocket as I need a vehicle that doesn't lose the agility to steer while travelling down the roadway. I'd like Ford to honor the safety recall and reimburse me for the repair.

The contact owns a 2011 Ford Explorer. The contact stated that while driving around a right turn at approximately 40 MPH, the power steering suddenly malfunctioned and the steering wheel became difficult to turn nearly causing the vehicle to collide with an approaching oncoming vehicle traveling in the opposite lane. During the incident, the messages "Advancetrac" and "Service Power Steering" were displayed. The vehicle was taken to the local dealer who diagnosed that the steering gear assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The contact indicated that the steering gear assembly had already been replaced on two separate occasions; once under NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 138,000.

Power steering rack and pinion quit working. Part is on hold because Ford knows its a dangerous part that is breaking and the part is not reliable

The ABS and the terrain system will flash and the power steering will flash red and you will loose power steering. We have been told the steering rack needs replaced and there was a recall on this a time before.

I own a 2011 Ford explorer. There was a recall #11V063000 that has not been put on my vehicle however, the exact problem is happening to my vehicle. The power steering will go while driving and it has happened several times.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at various speeds, the power steering would intermittently fail to operate as needed. The "service power steering now" and "service advancetrac" warning messages would appear on the instrument panel. The contact also stated that when the failure initially started, the power steering functionality would return upon restart of the vehicle; however, recently, the failure would persist even after restart. The contact had taken the vehicle to a dealer where the vehicle was diagnosed with a defective steering rack. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

Failure on Power Assisted steering. I'm not able to move the wheels. Failure came at ~5am when I turn on the vehicle. I left the vehicle in my garage and then I turn on at 12pm and I get the same failure. Around ~3pm I turned on the vehicle and there is no error. I'm afraid to use this vehicle for safety concerns. I forgot to take pictures of the error during the first time of the issue. The dealer told me that there is no recall from Ford but doing a search thru the web there are a lot of concerns for this specific problem. Any help will be appreciated due to the car will not be used in order to get a proper evaluation from Ford. The error message is no longer available in the vehicle due to when I turn on the vehicle at 3pm the error...

While driving the vehicle, the service power steering and traction control warning appeared on the dash. Vehicle lost all power steering and the turn signals quit working.

The contact owns a 2011 Ford Explorer. The contact stated while attempting to reverse out of the driveway, the steering wheel became difficult to turn. The contact stated that the power steering fault warning message was displayed. The vehicle was towed to the local dealer where it was diagnosed with needing the rack and pinion replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 133,000.

My steering wheel is not moving and I have a warning coming on saying Power Steering Assist Fault. I called the dealership because it was a recall on the truck in 2014 and the owner back then never went and got it fixed. The dealership is refusing to fix the recall

The contact owns a 2011 Ford Explorer. The contact stated that upon starting the vehicle, the power steering assist fault message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure and informed him that the vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was 228,655.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at 30 MPH, the power steering assist failed, and the steering wheel locked up. The vehicle was taken to the dealer. The dealer referred the contact to the manufacturer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that they could not assist since the vehicle was not purchased from a Ford dealer. The failure mileage was approximately 130,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 70 MPH, the steering wheel became difficult to turn. The contact stated that the power steering fault message was displayed. The vehicle was taken to a local dealer and was diagnosed with needing the steering gear and steering rack replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 121,000. Consumer has a recall issue which still is ongoing and Ford refuses to fix it.

The contact owns a 2011 Ford Explorer. The contact stated that the power steering assist fault warning message was displayed. The vehicle was not taken to a dealer to be inspected. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 80,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 70 MPH, the steering wheel became difficult to turn. The contact pulled over and restarted the vehicle however, the failure persisted. The contact stated that the power steering assist fault message was displayed. The contact drove the vehicle to a local dealer where it was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 138,300.

The contact owns a 2011 Ford Explorer. The contact stated that while operating the vehicle the electronic power steering would suddenly fail to cause the steering wheel to become difficult to turn in either direction. During the failure, the message "service power steering" would display and the traction control warning light was illuminated. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 132,000.

When I was almost home, the service power steering light came on. I parked and when I started the vehicle again, the light said service power steering now was on. The steering wheel would not turn at all. I had my vehicle towed to the dealership I bought it from. Now they are saying that the recall has expired. I just want my vehicle repaired per the recall. I don't think I should have to pay for it since it was a problem caused when the vehicle was built.

The contact owns a 2011 Ford Explorer. The contact stated while driving 40 MPH, the power steering warning light illuminated, and the power steering failed to operate as needed. The contact was able to manually steer and drive to her residence nearby. The failure was intermittent. The vehicle was taken to an independent mechanic and diagnosed that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) and NHTSA Campaign Number: 14E001000 (Steering). The mechanic advised the contact to contact an authorized dealer for assistance. The dealer was made aware of the failure and informed the contact that the warranty had expired. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,000.

Our Power Steering locked up while we were driving, we had 3 kids in the car! This happened while at a low speed, but made the vehicle incredibly difficult to drive/steer. When we started troubleshooting the issue, we found that this problem was included in a safety recall but our VIN was not included, NHTSA# 14V286000. We then contacted Ford Customer Service and were told that this problem is related to a Customer Satisfaction Program (CSP) EPAS Steering Efforts #15N01, our warranty on this expired since it was past 10 years and we would have to pay out of pocket for repairs. Why were we not notified of this issue? Why is this happening? Why is this VIN not included in the recall? This is a SERIOUS Safety concern. Please do the right thing and include these VINS to the recall list. The repair is going to cost in the...

The contact owns a 2011 Ford Explorer. The contact stated while driving 25 MPH and merging into the right lane, the steering wheel locked up and would not allow the contact to turn the vehicle in any direction while approaching a train track. The contact manually steered the vehicle over to the side of the road and attempted to restart the vehicle however, the power steering functionality did not return. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the electric power steering gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 135,334.

I have a 2011 Ford Explorer I purchased in 2016/2017. I took this car in in 2019 to Laird Noller Ford with complaint of a steer assist fault code it kept having. I was told it was a recall and they could clear the code if it happened there. Last week I was driving and my power steering completely went out with my children in the car. I took my car in again and was told it was throwing the code 15N06. It is a recall that was “expired” as of February 2021. I contacted Ford customer relations and was told multiple times it would be covered under 14S06 except now they are not submitting authorization for this safety recall. They said it is expired and outside of the warranty. It is a known problem and I was told by the service department the control module of the steering rack...

The contact owns a 2011 Ford Explorer. The contact stated while his wife was driving 15 MPH, the power steering assist message appeared on the instrument panel. His wife was able to restart the vehicle and resume normal driving; however, the failure recurred upon her reaching her driveway. The contact then inspected the vehicle and stated that excessive force was needed to steer the vehicle out of the driveway. Due to the failure, the contact had the vehicle towed to a dealer and was informed that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact's wife called the manufacturer and it was confirmed that the vehicle was not under recall. The manufacturer did not offer any further assistance. The vehicle was not repaired. The failure mileage was approximately 47,000

Yesterday I was driving my Ford Explorer and my power steering went out as I was driving on the interstate. Lights came on and my AdvanceTrac system went out. I almost wrecked my vehicle. I have 2 car seats installed in this vehicle (luckily no children were in the car). I researched this and the issue immediately several things popped up on the issue. I logged onto my account to check for a recall and underneath recalls was: CUSTOMER SATISFACTION PROGRAMS - EPAS STEERING EFFORTS Campaign #15N01. I called the Ford Motor Company Customer relationship to find out about the issue. Bc of the amount of issues that customers had with the same problem they issued an extended warranty instead of a recall. It was good for 10 years or 150k miles. I was told mine expired 4/28/21. This is a known SAFETY ISSUE that ENDANGERS LIVES of not just...

On approximately August the 5th, 2021, my family members and myself were driving off of Signal Mountain here in Tennessee. All of the sudden, I lost all ability to steer my vehicle. In other words I lost all Power Steering. I almost wrecked a number of times with family members in the vehicle. I found that was a recall concerning the Power Steering. I contacted the Cooperate Offices of Ford and spoke with a ([XXX] ). He looked my vehicle up by VIN and found the recall. He told me that it was covered on the recall (case# CAS-[XXX] ). So I then made arrangements for getting my Vehicle towed to ( Mtn. View Ford ) 20th street, Chattanooga, Tennessee. I spoke to a service Rep: [XXX] at the dealership. I explained the situation and gave him the case number for Ford Cooperate Headquarters. The Vehicle was there well over...

The contact owns a 2011 Ford Explorer. The contact stated while driving 50 mph, the steering wheel became difficult to turn. The power steering assist fault message was displayed on the instrument panel. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 98,615.

The contact owns a 2011 Ford Explorer. The contact stated while entering and starting the vehicle, he noticed that the electronic power steering warning light was illuminated. The contact noticed that the steering wheel was difficult to turn. The contact attempted to restart the vehicle multiple times however, the warning light remained illuminated and failure persisted. The vehicle was not diagnosed nor repaired. The manufacture was not made aware of the failure. The failure mileage was 117,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving at various speeds, the vehicle loss power steering functionality and became difficult to steer. The contact stated upon restarting the vehicle, the power steering functionality returned. The contact stated that the steering assist fault warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the power steering needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 14V286000 (Steering) for which the vehicle was serviced under the recall in August 2014. The manufacturer had not been informed of the failure. The failure mileage was approximately 158,232.

Car suddenly lost power steering and traction control during a turn. Made the car very difficult to steer correctly since it occurred in the middle of a turn. Steering wheel essentially jerked out of hand creating a very hazardous situation.