2011 FORD EXPLORER Steeringrack And Pinion Problems

The contact owns a 2011 Ford Explorer. The contact stated that while driving on several occasions at various speeds, the steering wheel became very firm. The power steering assist fault warning light was illuminated. The vehicle was steered to the side of the road where the doors were opened and then closed, and the vehicle restarted. On the last occasion, after restarting the vehicle, the steering wheel remained firm. The vehicle was towed to a dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Explorer. The contact stated while driving 40 MPH, the vehicle experienced a loss of power steering assist with the power steering fault message displayed on the instrument panel. The failure occurred on two separate occasions. The vehicle was taken to the dealer, where it was diagnosed that the rack and pinion needed to be replaced; however, the dealer confirmed that the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 186,000.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD VEER TO THE RIGHT WITHOUT THE CONTACT MOVING THE STEERING WHEEL. THE DEALER STATED THAT THE RACK AND PINION STEERING MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A LOSS OF POWER STEERING WITH THE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE ENGINE WAS TURNED OFF AND UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE WAS CURRENTLY AN OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER PE12017 (STEERING:ELECTRIC POWER ASSIST SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 17,500. UPDATED 7/31/12 *CN ON JULY 12, 2012, THE CONSUMER TOOK THE VEHICLE TO THE DEALER, DUE TO THE FACT THE VEHICLE WAS DRIVEN APPROXIMATELY 10 MILES BEFORE THE VEHICLE COULD BE TURNED OFF AND RE-STARTED. A CODE WAS DETECTED IN THE PCM. FROM THAT CODE, IT...