NHTSA Complaint #11605400 — 2011 FORD EXPLORER

STEERING:RACK AND PINION issue reported to NHTSA

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Complaint Details

ODI Number	11605400
Vehicle	2011 FORD EXPLORER
Component	STEERING:RACK AND PINION
Date of Incident	November 10, 2017
Date Filed	July 30, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

The contact owns a 2011 Ford Explorer. The contact stated that while driving on several occasions at various speeds, the steering wheel became very firm. The power steering assist fault warning light was illuminated. The vehicle was steered to the side of the road where the doors were opened and then closed, and the vehicle restarted. On the last occasion, after restarting the vehicle, the steering wheel remained firm. The vehicle was towed to a dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

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