2011 FORD EXPLORER — Problems, Recalls & Safety Data

During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “traction control off.” I was unable to turn the steering wheel much due to it being so heavy. My official complaint: Vehicle: 2011 Ford Escape XLT Safety Recall: NHTSA Campaign Number 14V284000 (Ford Recall 14S05) Issue: Loss of Electric Power Steering Assist (EPS) / Steering Torque Sensor Fault I am submitting this complaint regarding an unresolved safety defect involving my 2011 Ford Escape XLT. This vehicle is subject to a federally recognized safety recall for loss of electric power steering assist: NHTSA Campaign Number 14V284000, Ford Recall 14S05, which involves the electric power steering (EPS) system and steering torque sensor faults that can cause the vehicle to suddenly lose steering assist. The safety issue covered under this recall is still present and represents an ongoing risk. The vehicle experiences a loss of power steering assist, which makes the steering wheel extremely difficult to turn and increases the risk of a crash, especially at lower speeds, in traffic, or during turns. On February 13, 2026, I had a scheduled appointment at Kingman Ford (Arizona) at 3:00 PM specifically to address this safety recall issue and the continuing steering assist problem. Kingman Ford declined service and refused to perform any recall-related repair, stating they could not provide service related to the recall. After the dealership refusal, I contacted Ford Corporate Customer Service directly. Ford Corporate also declined to provide any repair assistance, and stated they had no knowledge of any federal directives or requirements regarding safety issues connected to this recall. Because this is a federally recognized safety recall and the defect continues to occur, I am requesting that NHTSA document this as a recall remedy failure / unresolved safety defect, and review Ford’s refusal (and the dealership’s refusal) to correct a known steerin

During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “traction control off.” I was unable to turn the steering wheel much due to it being so heavy. My official complaint: Vehicle: 2011 Ford Escape XLT Safety Recall: NHTSA Campaign Number 14V284000 (Ford Recall 14S05) Issue: Loss of Electric Power Steering Assist (EPS) / Steering Torque Sensor Fault I am submitting this complaint regarding an unresolved safety defect involving my 2011 Ford Escape XLT. This vehicle is subject to a federally recognized safety recall for loss of electric power steering assist: NHTSA Campaign Number 14V284000, Ford Recall 14S05, which involves the electric power steering (EPS) system and steering torque sensor faults that can cause the vehicle to suddenly lose steering assist. The safety issue covered under this recall is still present and represents an ongoing risk. The vehicle experiences a loss of power steering assist, which makes the steering wheel extremely difficult to turn and increases the risk of a crash, especially at lower speeds, in traffic, or during turns. On February 13, 2026, I had a scheduled appointment at Kingman Ford (Arizona) at 3:00 PM specifically to address this safety recall issue and the continuing steering assist problem. Kingman Ford declined service and refused to perform any recall-related repair, stating they could not provide service related to the recall. After the dealership refusal, I contacted Ford Corporate Customer Service directly. Ford Corporate also declined to provide any repair assistance, and stated they had no knowledge of any federal directives or requirements regarding safety issues connected to this recall. Because this is a federally recognized safety recall and the defect continues to occur, I am requesting that NHTSA document this as a recall remedy failure / unresolved safety defect, and review Ford’s refusal (and the dealership’s refusal) to correct a known steerin

The contact owns a 2011 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel was difficult to turn to the left or the right. The steering wheel seized, and the steering wheel symbol was displayed on the instrument cluster. The vehicle was turned off and restarted to reset the steering assist function. The vehicle was taken to an independent mechanic, and the contact was informed that the electric power steering assist system needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.

The wheel locks in low speeds. It does not happen often, maybe about 3 times per year. I have brought this up to Ford dealer in Encinitas CA for several years and the problem is seldom that they did not find anything wrong with it. Recently I found the recall online and brought it to their attention. I never received the notice of recall back in 2015. They are refusing service because it has been more than 10 yrs since the recall and my vehicle is at 180,000 miles. I use the car to carpool my kids and other people's kids. Please help fix the problem.

The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 15 MPH, the power steering suddenly failed while attempting to make a right turn, causing the steering wheel to seize. The power steering warning light was illuminated. The contact turned off the vehicle and followed the owner's manual instructions on how to reset the power steering; however, all attempts failed. The contact left the vehicle parked at the incident location. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.