2011 FORD EXPLORER Equipment Problems

2011 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO ISSUES WITH A "MY FORD TOUCH" VOICE ACTIVATED SYSTEM. *TGW THE CONSUMER STATED THE "MY FORD TOUCH" IS A VOICE OR TOUCH SCREEN ACTIVATED SYSTEM THAT CONTROLLED ENTERTAINMENT, CLIMATE, NAVIGATION AND HANDS FREE CELL PHONE FUNCTIONS. WHEN THE SYSTEM STOPPED WORKING, THERE WAS NO CONTROL OVER ANY OF THE AFOREMENTIONED DEVICES. THE CONSUMER HAD TO TAKE THE VEHICLE TO THE DEALER THREE TIMES, BECAUSE OF THE MALFUNCTIONING SYSTEM. A TYPICAL PROBLEM WAS THE SYSTEM LOCKING UP, THE SCREEN WOULD FREEZE AND THERE WAS NO CONTROL OVER THE HEATER/AIR CONDITIONER OR RADIO VOLUME. USUALLY AFTER 10-12 MINUTES THE SCREEN WOULD GO BLANK AND A MESSAGE APPEARED THAT READ PERFORMING SCHEDULE MAINTENANCE. WHEN THE SYSTEM WAS FINALLY RESTORED, EVERYTHING WORKED AGAIN. SOMETIMES WHEN USING THE NAVIGATION TO FIND AN ADDRESS, THE CAR ICON WOULD WANDER OFF THE PRESCRIBED ROUTE EVEN THOUGH THE CONSUMER WAS...

2011 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO SYNC MALFUNCTION IN VEHICLE. *SMD THE CONSUMER STATED WHEN THE SYSTEM FAILED, THE SCREEN WENT BLACK AND THE RADIO AND TEMPERATURE CONTROL STOPPED WORKING, AS WELL AS OTHER COMPONENTS. THE SYNC HAS BEEN WORKED ON BY THE DEALERSHIP 13 TIMES.

LETTER FROM RE FEW DEFECTS IN MY 2011 FORD EXPLORER REMAIN AFTER THE DEALERS REPEATED REPAIR ATTEMPTS. THESE ISSUES DISTRACT ME WHILE DRIVING AND IT IS A CONCERN TO MY SAFETY AS WELL *TGW THE CONSUMER STATED THE MAIN ISSUE WAS THE STEERING; THE STEERING WHEEL WAS NOT STRAIGHT AND WHEN DRIVING, THE VEHICLE PULLED IN THE OPPOSITE DIRECTION. THE SHIFT INCREASED WHEN INCREASING SPEED. ALSO, THE A/C UNIT CHANGED TEMPERATURES BY ITSELF. THE BRAKE WARNING LIGHT ILLUMINATED AND THE TOUCH AND SYNC DID NOT WORK. THE CONSUMER BELIEVED THE SOFTWARE NEEDED TO BE UPDATED AS HIS PHONE AND OR MP3 PLAYER KEPT GETTING DISCONNECTED. WHEN USING THE SYNC SERVICE TO REQUEST DIRECTIONS IT KEPT MISINTERPRETING THE COMMANDS, AS WELL AS DISCONNECTING WHEN DOWNLOADING A ROUTE. ON ONE OCCASIONS, THE ENTIRE SYSTEM FAILED AND THE SCREEN WENT BLANK. *JB

WE HAVE PURCHASED A 2011 EXPLORER, WITH THE BLUETOOTH ACTIVATED, THE PERSON DRIVING CANNOT BE HEARD BECAUSE OF BACKGROUND NOISE. FROM MY INVESTIGATION, I FOUND THAT THE ROOF AREA ABOVE THE WINDSHIELD SEEMS TO NOT HAVE ANY INSULATION, THE WIND NOISE IS BEING PICKED UP BY THE SPEAKER ABOVE THE DRIVERS HEAD. THIS IS NOT THE ONLY PROBLEM, WHEN IT IS RAINING THE NOISE FROM THE RAIN SOUNDS LIKE A TIN ROOF OF AN OLD HOUSE. I REPORTED THIS TO THE DEALERSHIP AND THEY SAID THAT THERE IS NOT ANYTHING THEY CAN DO WITHOUT FORD HAVING MORE COMPLAINTS. *TR