NHTSA Complaint #11430322 — 2011 FORD EXPLORER

Yesterday I was driving my Ford Explorer and my power steering went out as I was driving on the interstate. Lights came on and my AdvanceTrac system went out. I almost wrecked my vehicle. I have 2 car seats installed in this vehicle (luckily no children were in the car). I researched this and the issue immediately several things popped up on the issue. I logged onto my account to check for a recall and underneath recalls was: CUSTOMER SATISFACTION PROGRAMS - EPAS STEERING EFFORTS Campaign #15N01. I called the Ford Motor Company Customer relationship to find out about the issue. Bc of the amount of issues that customers had with the same problem they issued an extended warranty instead of a recall. It was good for 10 years or 150k miles. I was told mine expired 4/28/21. This is a known SAFETY ISSUE that ENDANGERS LIVES of not just the customer, but everyone around them. I need this repaired. I never received a letter. I filed with BBB and Ford said my vehicle was not involved in the Customer Satisfaction Program, which is crazy that its not a recall. This is 100% a safety issue. Im not understanding why they dont fix it with the rest of the ones that had the same problem.