NHTSA Complaint #11704721 — 2011 FORD EXPLORER
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11704721 |
| Vehicle | 2011 FORD EXPLORER |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 193,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | KS |
Consumer Description
The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 35 MPH, there was a grinding sound coming from the steering column while making left and right turns. Additionally, the contact stated that the steering wheel jerked while driving and making left or right turns. The contact stated that three unknown warning lights were illuminated, and the traction control warning light was also illuminated. Additionally, there are unknown messages displayed. The vehicle was taken to a dealer, but the diagnosis was unknown. The manufacturer was notified of the failure. The failure mileage was approximately 193,000.
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